topic Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions in ArcGIS Survey123 Questions

Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

rsun_TQB — Wed, 19 Apr 2023 16:17:53 GMT

Hi all,

We are using ArcGIS Enterprise 10.9.1 with Survey123 (3.17)...

Our Survey123 surveys are not able to set up condition for Media and files Widgets/controls anymore suddenly.

For example, if the user select "yes" at question 1, and supposed to allow them to upload files at question 2....but it won't show up.

However, if question 2 is non-media and files widgets, it will work...

I am wondering if this has anything to do with lastest security patch need to be installed on Portal?

Please help.

This is a really bad issue...

Thanks a lot,

Reno

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

ZacharySutherby — Wed, 19 Apr 2023 16:46:26 GMT

Hello @rsun_TQB,

We believe this issue has popped up with our 3.17 April update and are currently investigating the behavior. Please feel free to reach out to Esri Technical Support and attach yourself to the defect so that you can track progress on the issue.

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

ZacharySutherby — Wed, 19 Apr 2023 18:02:58 GMT

Hello @rsun_TQB,

This has been logged as BUG-000157639.

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

rsun_TQB — Wed, 19 Apr 2023 18:09:45 GMT

Hi Zach,

I cannot find on myesri of this BUG still, but would you please let me know what's the priority and urgency of fixing it?

I really hope this can be fixed ASAP, since it basically not allowing file upload based on user's selection from other questions.

Thanks a lot,

Reno

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

ZhifangWang — Thu, 20 Apr 2023 11:18:15 GMT

@rsun_TQB ,

We had a fix to this issue installed on the Beta website https://survey123beta.arcgis.com , can you please test if it works for your workflow?

If everything goes well, we plan to apply the fix to the production website early next week.

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

rsun_TQB — Thu, 20 Apr 2023 16:53:06 GMT

Hi @ZhifangWang,

Thanks a lot. I saw the Preview of the survey, and the issue was resolved!!!

I am hoping to see the official fix with production S123 soon and thank you for acting on resolving this issue so quickly! 🙂

We were hoping to have the production survey out on Friday, but I understand the development and publish behind the theme take time to release this fix.

Thanks a lot!

Cordially,

Reno

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

rsun_TQB — Fri, 21 Apr 2023 20:09:23 GMT

Hi @ZhifangWang ,

I would just like to let you know that BETA fixed the issue that I have with our survey. I have tested it.

Is the fix going to be applied early next week?

Our project is depending on it for our public facing survey.

Thanks a lot,

Reno

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

ZhifangWang — Mon, 24 Apr 2023 08:12:54 GMT

Hi @rsun_TQB ,

The fix is planned for 4/25 (PDT) since it needs to be coordinated with other fixes. Thanks for your understanding.

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

DanGoodrich — Wed, 26 Apr 2023 16:32:22 GMT

@ZhifangWang did the fix occur yesterday? I still can't make a media/image type question appear when a condition is met.

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

rsun_TQB — Wed, 26 Apr 2023 16:37:36 GMT

@DanGoodrich I just tested again, and it is still not working as well...

@ZhifangWang @ZacharySutherby , please keep us posted.

Thanks a lot,

Reno

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

DickieRigdon — Wed, 26 Apr 2023 20:55:32 GMT

@ZhifangWang @ZacharySutherby Same issue here. 4/26/2023 1:52pm PT

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

ZhifangWang — Thu, 27 Apr 2023 04:24:16 GMT

Hi @rsun_TQB , @DanGoodrich , @DickieRigdon ,

The fix to this issue (BUG-000157639) is now available on the Survey123 website https://survey123.arcgis.com.

Thanks again for all your feedback and testing.

Regards,

Zhifang

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

DanGoodrich — Thu, 27 Apr 2023 12:29:43 GMT

It is has been resolved for me. Thank you!

Re: Survey123 Conditional Form Suddenly Stop Working with Media and files Questions

DickieRigdon — Thu, 27 Apr 2023 20:34:30 GMT

So far so good today, thank you!