topic Location Inaccessible error while the location setting is on in ArcGIS Survey123 Questions

Location Inaccessible error while the location setting is on

YukoYokozawa — Mon, 09 Jan 2023 17:15:13 GMT

Hi,

Some of my users complained they get the Location Error popup all the time. They are using PC and I told them to turn on the location service but it was already on. I let them re-install Survey123 but didn't solve the issue. Is there a solution to this problem?

Re: Location Inaccessible error while the location setting is on

DonovanC — Fri, 10 Feb 2023 15:04:10 GMT

Hi Yuko,

We are a running into the same issue as well. What version of Survey123 are you running? We updated to the latest version and this is when the problem started.

Re: Location Inaccessible error while the location setting is on

josevaldes1 — Wed, 15 Feb 2023 12:25:04 GMT

Hi, i also have the problem when update to the last version.

Re: Location Inaccessible error while the location setting is on

cdevault_pickett — Tue, 20 Jun 2023 16:22:22 GMT

I am also experiencing this. Does your Location Inaccessible error keep popping up so you end up having to click Close several times? However, if I view Location Status in Survey123 it shows location information.

Re: Location Inaccessible error while the location setting is on

AlisonOBrien — Fri, 22 Sep 2023 18:14:57 GMT

@cdevault_pickett , @josevaldes1 , @DonovanC , @YukoYokozawa

Which version of Windows are you using?

Re: Location Inaccessible error while the location setting is on

DonovanC — Fri, 22 Sep 2023 19:21:15 GMT

We are running Windows 10 Enterprise. The reason I believe it was not working for us was there was a registry key and the value was set to deny for location. Once it was set to allow the location services worked for us on the Windows application of Survey123. This was only affecting the newer builds of Survey123

Re: Location Inaccessible error while the location setting is on

cdevault_pickett — Wed, 21 Feb 2024 21:35:15 GMT

Not sure how I managed to miss these notifications. Also Windows 10 Enterprise here as well.

Re: Location Inaccessible error while the location setting is on

DonovanC — Wed, 21 Feb 2024 21:50:03 GMT

Hi @AlisonOBrien ,

We are now seeing the issues using Windows 11 and newer builds of Survey123

Re: Location Inaccessible error while the location setting is on

cdevault_pickett — Thu, 19 Dec 2024 20:17:19 GMT

I have since switched to Windows 11 and current builds of Survey123 (also see a similar error in QuickCapture).