topic Re: Survey123 Connect -Updating XLSform not working! in ArcGIS Survey123 Questions

Survey123 Connect -Updating XLSform not working!

JoseBarrios1 — Thu, 27 Oct 2022 19:10:48 GMT

Hello Community,

I am having a big problem with Survey123 connect and I was wondering if everyone is having the same problem. I can create a survey with no problem, but it won't update any changes on the XLSForm. I keep getting "Error converting XLSForm" (see pic). It won't reflect any of the changes even if I close the app and open the form again. I noticed that if I continue clicking on "update" icon ( 10+times) it would eventually work . Does anyone having the same issue or my app files are is corrupted (I already installed the app 2 times? - 3.14.281)?

Thanks,

Re: Survey123 Connect -Updating XLSform not working!

Katie_Clark — Thu, 27 Oct 2022 19:16:23 GMT

I have seen this behavior before, I know it was a bug that I thought they produced a hot-fix for, but I've still experienced it intermittently. It usually works for me after a few more attempts of clicking "Update Survey"....

(I'm on version 3.14.256)

Re: Survey123 Connect -Updating XLSform not working!

JoseBarrios1 — Thu, 27 Oct 2022 20:14:34 GMT

Thanks Katherine,

I know it was an issue before but I thought it got" fixed". I am using version 3.14. 281...and it is basically not functional for me, very frustrated!

Update.: Now working on latest version 3.16. 105 and I'm having the exact same problem!

Re: Survey123 Connect -Updating XLSform not working!

JasonJordan00 — Fri, 28 Oct 2022 01:05:41 GMT

I have been getting this quite often lately. Luckily hitting update again will generally fix it but definitely annoying.

Re: Survey123 Connect -Updating XLSform not working!

abureaux — Fri, 28 Oct 2022 17:08:34 GMT

This is happening on two separate Connect installs. It is intermittent and tends to go away after 2-3 re-save attempts. Very frustrating.

We also get a few different error messages. Same result.

Re: Survey123 Connect -Updating XLSform not working!

ZenMasterZeke — Fri, 28 Oct 2022 19:28:03 GMT

Sometimes it helps if I close the xlsform (after saving, which may bring up the error once) and then use Update in Connect.

Re: Survey123 Connect -Updating XLSform not working!

abureaux — Thu, 03 Nov 2022 14:42:34 GMT

Finally remembered to catch the error messages. Here are the two I am getting. I just keep refreshing the app and the errors eventually go away. Sometimes it's 1 refresh. Sometimes its 5... The errors (image below) can also rotate between each other.

Connect also likes to freeze and crash a lot since these errors started happening. It is in no way related to a specific survey or operation. All seems very random.