topic Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form in ArcGIS Survey123 Questions

Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KaraUtter — Tue, 21 Jun 2022 16:04:51 GMT

We have used this same form for quite some time and this week the PIN from the geopoint has disappeared as a symbol in the map (see first screenshot below).

I have checked my XLS sheet and it is still configured the way I originally configured it, there is no option chosen in the appearance field of the geopoint record.
I checked the connect settings for my map and the map preview does have the blue pin in the map (see second screenshot below).
I tried to go to my online Survey123 settings for versions and viewed what it would look like if I used the newest version of Survey123 instead of the version it was published with, and the pin was still not present.

The pin was helpful for my users, right now they can still add a point by clicking in the map on a location, but there is no symbol to indicate for them that they clicked in the proper place. Is anyone else having this issue?

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

IsmaelChivite — Tue, 21 Jun 2022 18:50:51 GMT

Thanks for reporting. Investigating this issue... stay tuned

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KaraUtter — Tue, 21 Jun 2022 21:26:16 GMT

Thank you, Ismael!

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

IsmaelChivite — Wed, 22 Jun 2022 04:50:56 GMT

@KaraUtter This issue should now be resolved. Thanks again for pointing this out!

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KaraUtter — Wed, 22 Jun 2022 13:06:40 GMT

@IsmaelChivite I still don't see the blue point. I have mine set to remain with the version I published with because things can break if you choose the other settings. Is there where my issue might still be?

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

IsmaelChivite — Wed, 22 Jun 2022 15:36:43 GMT

Hi @KaraUtter Can you share the URL of your survey?

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KaraUtter — Wed, 22 Jun 2022 15:52:10 GMT

Yes, but the layer it is based on is not public: ADDRESS POINTS EDITOR (arcgis.com)

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

IsmaelChivite — Thu, 23 Jun 2022 16:17:44 GMT

@KaraUtter Since the survey is not public. We cannot diagnose this. I suggest you open an Esri Tech Support incident so an analyst can help debugging the problem. We will be happy to help once we have the details. Thanks!

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KaraUtter — Fri, 24 Jun 2022 19:47:15 GMT

I already have an open ticket with them about this and their solution was to choose "always use latest version" which is not a great solution because things break too easily when there is an update. I did receive a message from my user and she said the pin is back so it must be a cache issue on my computer. So, whatever you did resolved the issue! Thank you. I will mark this as resolved.

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

KimBaillieul — Fri, 16 Jun 2023 16:00:58 GMT

Hi - I have had this exact issue show up today - having tested it on multiple computers and devices. Is there any action I can take to get this resolved ASAP?

It's a public-facing survey but I'd rather not paste it here.

Re: Survey123 Connect geopoint Pin symbol is suddenly missing from the map of the form

PaulGiroux1 — Wed, 16 Aug 2023 17:12:36 GMT

Hi @KimBaillieul , any luck with this?