topic Re: Survey123 Asks to Sign-In Over and Over in ArcGIS Survey123 Questions

Survey123 Asks to Sign-In Over and Over

WillPlatt — Tue, 10 Jul 2018 20:22:22 GMT

I am using Collector and Survey123 to inspect poles. I first sign in to both apps. I then use Collector to find the pole, click on it and click on a custom URL that opens Survey123. I fill out my survey inspection data and attempt to send the data, but Survey123 wants me to sign in again. This happens very time I try to send the data. Can someone tell me what I'm doing wrong that is making me sign in over and over again?

Thanks

Re: Survey123 Asks to Sign-In Over and Over

ClaireProctor — Tue, 10 Jul 2018 23:05:50 GMT

Hi Will,

Can I ask what operating system you're using? We've seen a bug like this on Android devices.

Re: Survey123 Asks to Sign-In Over and Over

WillPlatt — Wed, 11 Jul 2018 16:47:42 GMT

I am using Android 8.1.0 on a Pixel 2 XL.

Thanks Claire

Re: Survey123 Asks to Sign-In Over and Over

ClaireProctor — Thu, 12 Jul 2018 00:26:23 GMT

In that case, yes, this does appear to be a known bug introduced in version 3.0, that's likely related to a new method of storing user credentials. We're hoping to solve this in version 3.1.

Re: Survey123 Asks to Sign-In Over and Over

DownerNew_Zealand — Thu, 12 Jul 2018 01:38:59 GMT

We are also experiencing this issue across multiple Android and iOS phones and tablets.

Re: Survey123 Asks to Sign-In Over and Over

ClaireProctor — Thu, 12 Jul 2018 02:48:30 GMT

Hi Ryan,

This makes things a bit messier; we haven't seen the same issue on iOS.

Can I confirm that your workflow is the same as what Will described in the original post (sign in on both apps > open URL to Survey in Collector > complete survey > get asked to sign in again)?

Re: Survey123 Asks to Sign-In Over and Over

DownerNew_Zealand — Thu, 12 Jul 2018 23:45:36 GMT

Sorry, I should have read a bit more carefully. Our issue is slightly different.

Later Survey123 releases maintained user login information. Now if the app is closed or a period of time has elapsed (~ 1 hr) the user is logged out and needs to log in again. Its actually surprising how much this slows down our users.
We are using Portal 10.6 with in-build identity store for authentication.

Re: Survey123 Asks to Sign-In Over and Over

ClaireProctor — Fri, 13 Jul 2018 00:03:52 GMT

This is likely two different issues.

We do have as a known issue on Android that, if the app is closed, it doesn't retain the user's login information on being reopened. This is an issue specific to Android, and hasn't been observed on other platforms.

We haven't seen an issue on being signed out after an amount of time has elapsed. I'm currently testing this on both Android and iOS.

Can you confirm if one or both of these behaviors have appeared on both Android and iOS?

Re: Survey123 Asks to Sign-In Over and Over

DownerNew_Zealand — Fri, 13 Jul 2018 02:54:38 GMT

Hi Claire,

We've retested and it does seem to be only the Android devices that are experience the issue. sorry for the confusion.

Re: Survey123 Asks to Sign-In Over and Over

IsmaelChivite — Fri, 27 Jul 2018 00:55:43 GMT

Fix to this issue is planned to be made available on July 31st. Stay tuned.

Re: Survey123 Asks to Sign-In Over and Over

Anonymous User — Wed, 01 Aug 2018 01:14:24 GMT

A hotfix for 3.0 has been released today to resolve the sign in issue. Please ensure you download the latest version of Connect 3.0.128 and App 3.0.134 from the Survey123 website or app stores to get this fix.

Regards,

Phil.

Re: Survey123 Asks to Sign-In Over and Over

DownerNew_Zealand — Wed, 01 Aug 2018 02:10:18 GMT

We've tested here and the issues we've had with sign-on are now resolved in this release.

Thanks!

Re: Survey123 Asks to Sign-In Over and Over

ChrisMcLean2 — Thu, 20 Sep 2018 05:46:46 GMT

Hi Philip,

I'm having the same issue on Android devices, where the users are required to enter their password every time they close and open the app.

I'm using versions:

Connect 3.0.138 and App 3.0.149

Also upgraded to Connect 3.0.142 to test... still have the same issue

Please advise.

Thanks

Re: Survey123 Asks to Sign-In Over and Over

Anonymous User — Fri, 10 Jan 2020 01:31:02 GMT

Hi everyone

Just letting you know we have been working on the sign out issues when a device changes network, goes offline or the token expires and these issues have now been resolved in the latest Survey123 beta builds available on the Early Adopter Community (EAC).

We have also been working on the survey update notifications feature in the latest Survey123 beta builds and the new workflow will now alert the user in the field app when an updated survey is available, and be displayed on the gallery page, download surveys page and when trying to open a survey that has an update. This enables the user to do an update of the survey before proceeding to collect a new survey record.

Please test out the latest 3.9 beta builds and provide any feedback via the EAC user forums for the sign out issue and also the new survey update notification feature. You can find the 3.9 beta announcement with details on EAC.

Regards,

Phil.

Re: Survey123 Asks to Sign-In Over and Over

Anonymous User — Thu, 05 Mar 2020 10:50:02 GMT

Hi everyone in this post,

We have just updated EAC with the latest 3.9 RC2 builds which include further improvements and fixes to avoid user sign out when the device is offline or network connectivity changes constantly. Hopefully this resolves your issues detailed above.

Please check out the latest announcement and 3.9 RC2 builds on EAC here.

Regards,

Phil.