topic Re: Embedded form in dashboards no longer opening. in ArcGIS Survey123 Questions

Embedded form in dashboards no longer opening.

GlenGardner1 — Wed, 23 Mar 2022 13:19:57 GMT

I have come across a issue with all of my Surveys123 forms that are embedded in dashboard this morning.

The all say "You do not have permission to access this resource or perform this operation."

They all worked fine till this morning. I can also access the forms without issue directly in the browsers.

Interestingly, If I add change the survey URL to use the beta survey123 site, the forms load correctly.

Re: Embedded form in dashboards no longer opening.

DembaEstadual — Wed, 23 Mar 2022 13:21:55 GMT

Hello @GlenGardner1,

I encountered the same error in Survey123 forms built into ArcGIS Dashboards. Apparently, Dashboards underwent an update during maintenance on 03/22/2022 and as a result it stopped passing the token to the embedded form, causing it to no longer load forms that are not publicly shared.

Re: Embedded form in dashboards no longer opening.

SamGatter — Wed, 23 Mar 2022 13:26:57 GMT

We are also having this issue, it occurred this morning.

There was an update of Survey123 on the 22nd March (yesterday) and we presume it's something coinciding with that.

Edit - I didn't realise that there was also an update to Dashboards as well.

Re: Embedded form in dashboards no longer opening.

SamGatter — Wed, 23 Mar 2022 13:48:00 GMT

We have also tried using Experience builder as a temporary workaround, however the issue still pertains to this as well.

Re: Embedded form in dashboards no longer opening.

ZhifangWang — Wed, 23 Mar 2022 13:53:15 GMT

Hi all,

Thanks for all the feedback, as well as @GlenGardner1 pointing out the Survey123 Beta website approach.

After the update to the Survey123 website on 3/22 PDT, we identified this issue: if a private (non-publicly shared) survey is embedded in a dashboard via the embedded content element or embedded in Experience Builder app via the Embed widget, "You do not have permission to access this resource or perform this operation." error occurs.

A potential fix has been applied and we are evaluating it on the Survey123 Beta website. Can you please help test it in your workflow by changing the survey URL from https://survey123.arcgis.com share/<id> to https://survey123beta.arcgis.com share/<id> ?

Re: Embedded form in dashboards no longer opening.

SamGatter — Wed, 23 Mar 2022 14:09:08 GMT

Hiya,

Is there a workaround for Enterprise users?

Happy to test!

Re: Embedded form in dashboards no longer opening.

GlenGardner1 — Wed, 23 Mar 2022 14:15:03 GMT

I am on Enterprise and this switch to beta does work for me.

Re: Embedded form in dashboards no longer opening.

MichaelWilhelm — Wed, 23 Mar 2022 14:16:32 GMT

I had the same issue described by Glen. Good news - my survey now loads when pointed to the beta website! Any idea how long the fix might take to go into the production Survey123 website?

Re: Embedded form in dashboards no longer opening.

SamGatter — Wed, 23 Mar 2022 14:22:14 GMT

Ah, brill!

I was under the presumption that the beta wasn't available for me, just to confirm that it does work.

Re: Embedded form in dashboards no longer opening.

anonymous55 — Wed, 23 Mar 2022 15:04:34 GMT

Beta is working with private survey on experience.

Re: Embedded form in dashboards no longer opening.

GlenGardner1 — Wed, 23 Mar 2022 15:10:15 GMT

Beta is working. I am noticing that the sign-in page comes up on every change to selections passing through to the form using the beta site. It use to just ask for sign-in the first time.

Re: Embedded form in dashboards no longer opening.

erica_poisson — Wed, 23 Mar 2022 15:26:44 GMT

Hi @ZhifangWang -

The workaround appears to work. Any ETA for a push to production?

Re: Embedded form in dashboards no longer opening.

GlenGardner1 — Wed, 23 Mar 2022 15:31:38 GMT

Looks like this issue is also affecting the SmartEditor Widget in Webapps.

Re: Embedded form in dashboards no longer opening.

TiiuKelviste1 — Wed, 23 Mar 2022 15:47:04 GMT

The fix works in our workflow also, we're using enterprise solutions. Looking forward to the production in live.

Re: Embedded form in dashboards no longer opening.

MikeLachance1 — Wed, 23 Mar 2022 15:47:19 GMT

That worked for me as well.

Re: Embedded form in dashboards no longer opening.

JohnLloyd__SHA_ — Wed, 23 Mar 2022 17:33:57 GMT

Glen, any solution provided to you yet?

Re: Embedded form in dashboards no longer opening.

TylerBragg2 — Wed, 23 Mar 2022 19:11:43 GMT

The beta site seems to work for me as well. At least we have a workaround at this point. I'll continue to monitor for any issues.

Re: Embedded form in dashboards no longer opening.

TylerBragg2 — Wed, 23 Mar 2022 20:18:52 GMT

This BUG has been marked as closed and, after some initial testing, it appears as if functionality has been restored. Thanks ESRI team for the speedy resolution to this problem!

Re: Embedded form in dashboards no longer opening.

TylerBragg2 — Wed, 23 Mar 2022 23:29:57 GMT

Well, now my survey won't allow submissions (not from within the Dashboard, just in the regular browser using the link to the survey). It loads fine and acts normally when entering data, but upon hitting the "submit" button, I receive an error stating "Failed to Submit. Object reference not set to an instance of an object". Any ideas? This is a public survey that I recently created and had been working fine through all of our testing until today, after the BUG referenced in this thread was fixed. Now I'm receiving this error and can't seem to find a resolution to this issue.

Re: Embedded form in dashboards no longer opening.

Anonymous User — Wed, 23 Mar 2022 23:57:27 GMT

Please reopen - Still seeing issues across surveys - able to add not edit...

We are using Exp Builder Dev 1.7