topic Re: Unable to Create Folder Error 400 in ArcGIS Survey123 Questions

Unable to Create Folder Error 400

KarlaJohnson — Thu, 23 Aug 2018 12:48:00 GMT

I am trying to publish two surveys today and am getting the message that I am unable to create folder Error 400. What should I do to allow me to publish?

Thanks

Re: Unable to Create Folder Error 400

JamesTedrick — Thu, 23 Aug 2018 22:34:53 GMT

Hi Karla,

Please log in to your ArcGIS Online/ArcGIS Enterprise account in a browser and delete the folder named 'Survey-<Survey Name>' in your Content. I presume those are from earlier publishing attempts; if not, you should look at their contents and move any that need to be preserved.

Re: Unable to Create Folder Error 400

deleted-user-5NXXGhEl0o2p — Tue, 23 Oct 2018 16:28:14 GMT

I'm also getting this error. I've deleted the Survey from my Content and deleted the item info file from the Survey123 folder. Any other advice? My .xlsx form is attached.

Thanks!

Re: Unable to Create Folder Error 400

JamesTedrick — Tue, 23 Oct 2018 21:23:27 GMT

Hi Megan,

There are two questions named Age in your survey - that is preventing publishing as you can only have each name once.

Re: Unable to Create Folder Error 400

DenaS1 — Thu, 31 Oct 2019 22:46:47 GMT

I am also getting the error code: 400 "unable to create folder" when I try to publish a new survey. Can you clarify where to look for "the folder named 'Survey-<Survey Name>' in your Content". I am not sure where this is. Any other advice for fixing the error?

Re: Unable to Create Folder Error 400

JamesTedrick — Fri, 01 Nov 2019 20:32:18 GMT

Hi Dena,

Log in to https://www.arcgis.com with your ArcGIS Online username (or your ArcGIS Enterprise if you use that). Go to "My Content" - you should see a listing of folders on the left side of that page.

Re: Unable to Create Folder Error 400

BenVan_Kesteren1 — Wed, 20 Nov 2019 00:28:37 GMT

I am also getting this error.

It is a misleading error as when I click 'Publish' it is warns me to say A new feature service will not be created, which is expected, as I created my Survey Form on an existing feature service. The folder exists, that is correct, but the form most certainly does not.

I think this is borderline a bug. The user should be able to use existing feature services to publish surveys, perhaps the software should warn that the folder already exists, but it should not halt the process completely??

Re: Unable to Create Folder Error 400

Anonymous User — Wed, 20 Nov 2019 05:14:08 GMT

Hi Ben,

This is not a bug and is the expected behaviour. AGO and Portal do not support content folders of the same name for the same user. Therefore you can not create a new survey (which by default creates a folder with the same namde as the survey in your content) with the same name as a folder that already exists in your content. This will return the code 400 error.

If you are creating a survey based on an existing feature service, that feature service can be in any folder in your organization that you have access to, it does not have to be in the same folder as the survey form item or have the same name or folder name.

If you have moved your feature service into the same folder, or renamed the folder it already exists in to be the same as the survey folder, this will cause the error. Simply have the existing feature service in any folder, and then ensure there is no folder with same name as your survey, publish the survey and it will will create the new folder, and the survey will be linked to the existing feature service.

Regards,

Phil.

Re: Unable to Create Folder Error 400

BenVan_Kesteren1 — Wed, 20 Nov 2019 05:41:19 GMT

Hi Philip Wilson‌, thanks for the detailed reply, I appreciate you taking the time to help me.

I do understand the reason why this is not a bug, but I am wondering why it is an 'error' and the process stops, when the folder already exists? Is there any way the software can just warn the user "Hey, this folder exists, I am going to carry on and insert the survey into this existing folder". I think this is much more user friendly.

If this is not possible due to some back end reasoning that's fine, I just think it could be handled much better than just aborting the process completely.

But as I said, thank for sending through that info, it makes a lot more sense now.

Re: Unable to Create Folder Error 400

TelmaFernandes1 — Tue, 23 Jun 2020 20:36:34 GMT

Good afternoon,

I try publishing a survey in addition to an existing feature service and always giving me this error I don't know what else to do. My form is attached. can you help please?

Re: Unable to Create Folder Error 400

rachelpapers — Wed, 02 Mar 2022 21:43:53 GMT

Thank you - I had the same error code and the solution was simpler than I expected...do you think it would be possible to add the instruction to check "my content" to the error message? Maybe it's obvious to more competent users but I publish surveys infrequently and anything that would save my old brain having to remember would be appreciated!

Also, might be worth mentioning here that if you're like me and have to try re-publishing a couple of times (I had to change column headers I'd repeated) you need to refresh your ArcOnline account page so the content list updates after each failed attempt (so you can delete the folder again!).

Re: Unable to Create Folder Error 400

rachelpapers — Wed, 02 Mar 2022 21:55:38 GMT

I'm getting an error 400 about repeated column names, but I can't spot them very easily (I have quite a few tables and can't seem to find the source of the error even using the text search in excel)...is there an easy way to find the table referred to in the error? The error message doesn't use the name of the table but has a number reference and I'm too much of a beginner to know how to trace this - it doesn't seem to be a property in the schema as far as I can see...would you mind please pointing out where I should be looking?

thank you

Re: Unable to Create Folder Error 400

Anonymous User — Thu, 03 Mar 2022 02:59:43 GMT

Hi @rachelpapers,

The service ID can be found when you open the layer/table in AGO, you will see that same GUID in the service URL or in the URL of the page when you open each layer/table in a new window.

As for finding the duplicate names in XLSForm xslx file. You can do this in Excel a few different way. The new 3.14 template, or any of the new templates from recent releases, have validation on the name column to check for duplicates. However if you have been copy and pasting formatting, you will likely have removed this validation by accident, or if the template the survey was made from is very old.

One way to fix this is download the latest advanced template in Connect 3.14, and then copy all of the columns from your current survey xlsx file, into the correct columns in the new template (note that columns may have moved). Ensure to only paste values to ensure the validation does not get removed. You can then replace you current xlsx file in survey designs folder with this new one.

Another way is to copy the entire name column into a new excel sheet, and then sort it by name, just as a check, to see if you can find the duplicate values. Or use one of the inbuilt Excel formulas to find duplicates, or you can do a count, by create a pivot table on that name column, and count each unique value by using the sum function.

Regards,

Phil.

Re: Unable to Create Folder Error 400

jfpizarro_edd — Wed, 20 Mar 2024 22:39:47 GMT

Hola. Debes buscar en tus contenidos de Arcgis Online las carpetas que crea Survey123 al momento de publicar el error 400 con el nombre del formulario. Debes eliminar esas carpetas desde el portal de Arcgis Online y posteriormente sacar una copia del formulario en Survey123 Connect con un nombre diferente y posteriormente hacer la publicación del formulario.