topic Re: JPG not accepted anymore in Survey in ArcGIS Survey123 Questions

JPG not accepted anymore in Survey

DarraghOSullivan — Mon, 28 Feb 2022 12:16:29 GMT

Hi,

A survey that has been working fine for a long time has suddenly stopped accepted JPG attachments. A PNG will attach ok, but not JPGs. There is no error message; it just does not accept them.

I've done nothing to the survey recently, except add a Regex contraint to a separate, unrelated field for email addresses. That was last week and it seems to have been working well since then, until today.

Any ideas?

Thanks,

Darragh

Re: JPG not accepted anymore in Survey

JeremieCote — Mon, 28 Feb 2022 16:56:06 GMT

Did you update to the last version of Survey123 Field App (February)?

If yes, it could be a bug.

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Tue, 01 Mar 2022 04:15:46 GMT

Thanks Jeremie. This survey is only used online via Web App. Updated Survey123 Connect to latest version and tried to re-publish, but no solution. Just tried on the Desktop App and it worked, so issue may be only with the Web App?

Re: JPG not accepted anymore in Survey

Anonymous User — Tue, 01 Mar 2022 05:53:00 GMT

Can confirm we are experiencing similar issue with Survey123 forms in Experience Builder since last week. With iOS Safari and Firefox the camera icon is non-functional and only PNG extension files can be selected from the chooser. Testing on Win10 with Edge in developer mode shows a JS error when selecting a non-PNG extension file. The form was originally published in 3.12. Oddly a form on the same experience page built using version 3.9 does not have this issue. So, maybe bug?

Re: JPG not accepted anymore in Survey

ZhifangWang — Tue, 01 Mar 2022 07:14:27 GMT

@DarraghOSullivan @Anonymous User ,

Can you please provide the following information to help us locate the issue?

If available, share a minimal XLSForm file that can reproduce the issue
Did you encounter the issue in the edit mode (?mode=edit, update existing records) or in the normal mode (collect new records)
It sounds like the issue is caused by the latest 3.14 release. If you have not republished the survey with the latest 3.14 Survey123 Connect/Survey123 website yet, can you please try the two options " Use the version the survey was published with (<a previous version>)" and " Always use the latest version (3.14) " in Settings->Version on the Survey123 website, to see if the issue only exists in the 3.14 version web app?

Thanks,

Zhifang

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Tue, 01 Mar 2022 07:31:31 GMT

Thank you Zhifang

1. Attached

2. Normal mode

3. Had already republished so version will be the same

Re: JPG not accepted anymore in Survey

ZhifangWang — Tue, 01 Mar 2022 10:28:18 GMT

@DarraghOSullivan ,

Thanks for the information and sharing the XLSForm file. I can reproduce the issue and we are working on a fix to address it soon.

This is an issue introduced by the latest February update (3.14 version) of the Survey123 web app, the older versions of the web app e.g. 3.13 should work as expected for the image question. Please keep in mind that it is always suggested to turn on the version lock for the web app to ensure your survey will not be affected by releases, and always try to test before upgrading the survey/republishing the survey in a newer version.

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Tue, 01 Mar 2022 10:50:24 GMT

@ZhifangWang

Thank you for that. I always had version lock on, but made a slight tweak last week to introduce a constraint for email addresses, so that re-publish updated to 3.14

I hadn't thought of using the url parameter to test before publishing - will do in future.

Hopefully a fix can be incorporated soon.

Re: JPG not accepted anymore in Survey

ZhifangWang — Tue, 01 Mar 2022 16:18:29 GMT

Hi @DarraghOSullivan ,

This issue has been identified further to image questions that are set with a restricted size (resolution):

In Survey123 Connect, if any size is set in the Options->Images (other than Unrestricted), by default it is 1280pixels, all image questions in XLSForm will be affected
If Options->Images is set to Unrestricted, only image questions use max-pixels= in the parameters column are affected
This issue does not affect image questions authored from the Survey123 website
This issue does not affect 3.13 web app or earlier

Would you mind confirming if this is your case?

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Wed, 02 Mar 2022 05:20:54 GMT

Hi @ZhifangWang

Yes, the first bullet is the case. When I removed the size restriction, it works. My understanding though was that the size is scaled down by Survey123, rather than rejecting images of a larger size. Is this correct? And if not, how has it been working all along?

I can leave the restriction off for now, but I'd rather have the scaling down to avoid higher storage costs than we need.

Thanks again, Darragh

Re: JPG not accepted anymore in Survey

Anonymous User — Wed, 02 Mar 2022 06:29:36 GMT

Thanks @ZhifangWang. Sample attached, issue happens in normal mode, and like @DarraghOSullivan had already republished on advice from support. Will try and find an older version of Connect and re-publish with it.

Re: JPG not accepted anymore in Survey

Anonymous User — Wed, 02 Mar 2022 06:39:04 GMT

@ZhifangWang also confirming that changing Options -> Image size on the longest edge to Unrestricted (from 640px) enables JPG to be selected on iOS when clicking the "Select image file" button; however the Camera button now pops a message saying a photo cannot be taken because camera is not connected or not allowed in browser settings. Safari is set to allow any website to use the camera.

Re: JPG not accepted anymore in Survey

Anonymous User — Thu, 03 Mar 2022 03:48:32 GMT

Hi @DarraghOSullivan, @Anonymous User, @JeremieCote,

An update has just been applied to the 3.14 web app, can you please test with your survey, you will need to republish with latest Connect or web designer, to ensure 3.14 version is being used, and see if the above issue is now resolved.

Regards,

Phil.

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Thu, 03 Mar 2022 04:34:58 GMT

Hi @Anonymous User

Thank you - that seems to be working fine on a first test. Will monitor and let you know.

Re: JPG not accepted anymore in Survey

ZhifangWang — Thu, 03 Mar 2022 07:15:22 GMT

@DarraghOSullivan ,

Yes, the Survey123 field app or web app will scale down the image according to the setting to reduce file size and save storage/network transmission. Please find here the details in the doc https://doc.arcgis.com/en/survey123/desktop/create-surveys/xlsformmedia.htm#GUID-22BCA2FE-B1F5-428A-B616-1623D0D46A82

Re: JPG not accepted anymore in Survey

ZhifangWang — Thu, 03 Mar 2022 07:29:00 GMT

@Anonymous User ,

Can you please change the settings in iOS Settings->Safari e.g. to ask every time to see if it works? Or try in Chrome for the camera to see if it is blocked by the browser setting or iOS setting.

Re: JPG not accepted anymore in Survey

DarraghOSullivan — Thu, 03 Mar 2022 07:30:55 GMT

Thank you @ZhifangWang for confirming

Re: JPG not accepted anymore in Survey

StacyLynnBlanco — Mon, 02 May 2022 12:31:03 GMT

I am having the same problem. In mid-February, my survey (that has been working great since last April) suddenly stopped allowing .jpg or .jpeg images. The survey was written using Survey123 Connect, and our internal users submit it using a mobile device (iPad or iPhone). In the past month, I discovered that the iPad will not allow you to select a picture from the photos file on the iPad. It will open the screen to select the picture, but it will not allow a picture to be selected. This is the same as the original poster's issue.

I checked, and I don't have any size restrictions on my photos. I do have a limit of 10 images accepted, but no size limitations. Do you have any other suggestions on how I can get the survey to work, again? Many of our users use a separate camera (phone or other camera) and then submit the survey using the iPad and accessing the photos through the cloud. It is critical that this be permitted. Please help.