topic The survey is not accessible or does not exist. in ArcGIS Survey123 Questions

The survey is not accessible or does not exist.

UğurBaranSarıbaş — Wed, 23 Feb 2022 14:14:26 GMT

Hi, after the last update received in Survey123 connect (3.14.256), several Survey form's item details are not accessible in our organization. Please see the screenshot below.

Re: The survey is not accessible or does not exist.

BatesRambow — Wed, 23 Feb 2022 14:57:24 GMT

Same issue here. Republishing the surveys does not help. Console shows CORS errors, but there is nothing that has changed on our Portal end in the last 24 hours.

Also, when trying to access the item directly from Portal rather than the Survey123 site, we get a slightly different error, stating the .webform file is missing.

Re: The survey is not accessible or does not exist.

PortalAdmin1 — Wed, 23 Feb 2022 14:51:33 GMT

Seeing the same issue internally. Many surveys across multiple owners. Getting CORS/header errors in chrome: whenever trying to view a survey through survey123.arcgis.com

Re: The survey is not accessible or does not exist.

CamMuller — Wed, 23 Feb 2022 16:01:52 GMT

Also received this issue today on multiple environments, both locally and on client environments. I have published from Connect Version 3.13.249. Tested surveys on version 10.8.1 as well as 10.9.1 of ArcGIS Enterprise.

Also tested with CORS enabled and disabled on IIS, as well as Portal Allowed Origins defined. Unfortunately none of the above has resolved the issue.

Re: The survey is not accessible or does not exist.

aland — Wed, 23 Feb 2022 16:06:51 GMT

Same issue being seen with our Teams. Across multiple portals. Problem is systemic (mostly) across survey's published prior to the Survey123 update yesterday. New survey's published today behave as expected. No changes w/respect to origins or CORS settings on our end.

Re: The survey is not accessible or does not exist.

ldurland — Wed, 23 Feb 2022 16:45:49 GMT

Same here.

Re: The survey is not accessible or does not exist.

Katie_Clark — Wed, 23 Feb 2022 17:20:56 GMT

Yikes! I'm glad I saw this post, because I was about to update....hopefully Esri can shed some light on this soon?

@JamesTedrick @IsmaelChivite Is Esri aware of this issue?

Re: The survey is not accessible or does not exist.

abureaux — Wed, 23 Feb 2022 17:54:37 GMT

Same here. Seems like this is on Esri's end. Just got off the phone with support. They are still trying to figure this out.

Edits:

Just to toss this out there. Support had me try adding "Access-Control-Allow-Origin" to IIS. This actually made the problem a little worse so I removed it.

Also, as others have mentioned, this is almost at random. I have surveys I created back-to-back that are almost identical. Some work. Some don't. Republishing doesn't help either, so the issue is something tied to the surveys.

I published with Connect only. I used 3.13 until today when I updated to 3.14, but no change.

Seems like we need to wait on Esri to publish a fix.

Re: The survey is not accessible or does not exist.

BatesRambow — Wed, 23 Feb 2022 17:32:42 GMT

Some more insight into our issue. As others have mentioned, the console shows a CORS error but our CORS settings are completely open. Also if you watch the network traffic while attempting to open a survey detail page, you can see many successful requests and a single failed request. CORS issues wouldn't allow some requests to succeed and others fail in this manner.

I dug into the failed request. It's the `/search` endpoint searching for the ArcGIS Online Vector Basemap group, as its url exists via our Portal:

Wondering what other people are seeing in their network traffic.

Re: The survey is not accessible or does not exist.

abureaux — Wed, 23 Feb 2022 17:38:27 GMT

I get that error in Chrome:

But I get CORS in Firefox:

Re: The survey is not accessible or does not exist.

BatesRambow — Wed, 23 Feb 2022 18:05:13 GMT

You are getting it on the same group ID we are - an esri created group for ArcGIS Online vector basemaps. Makes me think that ESRI's servers hosting those basemaps are the source of the CORS problems, not our portals.

Seems like that may be the legacy vector basemaps as well, although I don't think it's due to anything we have configured.

Update: The failing request also fails with cURL, which would not be affected by CORS.

Re: The survey is not accessible or does not exist.

AdriannaBarton — Wed, 23 Feb 2022 19:09:01 GMT

I am having an issue with the update as well, on iPhone and iPads. I can load my surveys but the data is not pulling into inboxed forms.

Re: The survey is not accessible or does not exist.

PortalAdmin1 — Wed, 23 Feb 2022 20:42:10 GMT

@JamesTedrick @IsmaelChivite Any updates on a fix here? or timeline on one?

Re: The survey is not accessible or does not exist.

IsmaelChivite — Wed, 23 Feb 2022 22:23:22 GMT

Thanks all. We are investigating this issue. We are going to roll back momentarily to 3.13 until we can test a fix with 3.14.

Re: The survey is not accessible or does not exist.

ShelbyZelonisRoberson — Thu, 24 Feb 2022 11:45:32 GMT

Same issue here. Any timeline for a fix?

Re: The survey is not accessible or does not exist.

PortalAdmin1 — Thu, 24 Feb 2022 14:03:00 GMT

Still having issues with report generation across the board after the roll back.

Re: The survey is not accessible or does not exist.

abureaux — Thu, 24 Feb 2022 14:23:26 GMT

Same here. Reports still cannot be generated.

On a good note though, I can at least access the data tab in the web browser again for the affected surveys.

Re: The survey is not accessible or does not exist.

JulieMikolajczyk — Thu, 24 Feb 2022 21:55:59 GMT

Thanks for the info, but we are unable to generate reports even after the rollback. This is a big operational problem for our agency and we really need to be able to give everyone a timeline for when it will be working again. Is there any update?

Re: The survey is not accessible or does not exist.

ShelbyZelonisRoberson — Thu, 24 Feb 2022 22:17:12 GMT

Agreed -- this is a really, really, really big deal for us. We have a public-facing application that fails if a report can't be generated.

Re: The survey is not accessible or does not exist.

JaimeNietoBlanco — Fri, 25 Feb 2022 02:50:36 GMT

Is there any update? Our service and clients are being heavily affected.
how did upgrade the system without a proper test?