topic Re: Input mask displays hubErrCheck.inputFormatInvalid in web form in ArcGIS Survey123 Questions

Input mask displays hubErrCheck.inputFormatInvalid in web form

MikeOnzay — Tue, 05 Oct 2021 13:26:23 GMT

Survey Connect v3.13.234

hubErrCheck.inputFormatInvalid is the error that displayed under the question for a phone number in the web form that uses an input mask. I added label::Español (es) to this question for Phone number. Switching between English or Spanish in the web form displays the same error. This error doesn't appear in the Field app.

In a copy of this survey, that only uses English, this error does not display in the web form

type	name	label::English (en)	hint	label::Español (es)	body::esri:inputMask
text	contact_phone	Phone		Teléfono	(999) 999-9999

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Tue, 05 Oct 2021 23:03:36 GMT

Hi Mike,

I can't seem to repro the issue you described. When changing the survey language to Spanish, I didn't see the error you pointed out.

Could you double check the version setting in the web app to make sure the web app is using the version you publish from Connect?

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

MikeOnzay — Wed, 06 Oct 2021 14:49:53 GMT

It is the same version. I see the error regardless if I'm displaying English or Spanish. I will open a ticket with ESRI support

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

BrantCarman — Tue, 11 Jan 2022 04:59:10 GMT

Did you get anywhere with ESRI support on this? I'm having the same issue. Very odd, because it just started happening today, with a form that was created last week. No issue last week.

Thanks!

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Tue, 11 Jan 2022 19:35:02 GMT

Hi Brant,

What version of Connect did you use to create and publish the survey with? And what browser did you see the error? Did the error occur when the form locale change or with the default English locale?

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

BrantCarman — Tue, 11 Jan 2022 20:17:10 GMT

Version 3.13.251 of Connect. I'm seeing the error in Mozilla, Chrome, and Edge. Safari on iPhone is not showing the error. I added the locale/language columns for English and Spanish as one of my first steps creating the form, and didn't notice the "hubErrCheck.inputFormatInvalid" error message until a couple of days ago.

~~I don't think it has anything to do with the locale/language feature in survey123, but I'll try removing those columns and see if that solves anything.~~ Nevermind... I just removed the language columns, and the error went away, and it says "Input format not satisfied" like it should, when a user begins filling in the masked field.

By the way, is there a way to customize the error message for input mask?

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

BrantCarman — Tue, 11 Jan 2022 20:52:17 GMT

Just started adding back in my language columns one-by-one. Added in columns for label::English (en) and hint::English (en) and the error didn't return. Added in columns for label::Español (es) and hint::Español (es) and the error didn't return. As soon as I added in any characters/values for spanish label and hint, in the row where my input mask is set, the error returns.

Thanks for looking into this @Shwu-jingJeng

It would be nice if the input mask error message would display whatever text is populated in constraint_message column, rather than "Input format not satisfied"

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Thu, 13 Jan 2022 02:21:04 GMT

Hi Brant,

I was able to repro the error message only when there is no "label" column in the form. In both your and Mike's XLSForm, the default langauge was set to "label::English (en)" instead of "label" column. This results in the error message of "hubErrCheck.inputFormatInvalid" showing on the webform.

I will submit an internal issue for this but also encourage you to contact Support service to log a salesforce issue.

Regarding to the constrint_message to replace the default "Input format not satified" message, that was an interesting idea. The default "Input format not satisfied" message is an inline validation error message which checking the format with the input mask setting while the contraint_message check whether the input value meet the contraint or not when submitting the survey. Those two messages handle in different way. You may log an enhancement request for that but in the meantime, you could consider using Hint or guidance hint to customize the informative message to your submitter. Please see the online documentation for this:

https://doc.arcgis.com/en/survey123/desktop/create-surveys/xlsformmultiplelanguagesupport.htm

Thank for reporting the issues and the suggestion.

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

MikeOnzay — Fri, 14 Jan 2022 16:35:35 GMT

After working with support, ESRI logged this as BUG-000144214, although I'm not finding it in the Technical Support KB.

My work around was to remove the input mask and show it as a hint.

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

BrantCarman — Fri, 14 Jan 2022 23:41:57 GMT

Thanks @Shwu-jingJeng, appreciate you digging into this.

I'm not sure I understand what you were talking about regarding default language set to "label::English (en)". Are you just saying that this is where the bug is coming into play? My default language is set to "English (en)" and there is no 'label' column in my XLS, since it was replaced with 'label::English (en)' and 'label::Español (es)'.

Either way, sounds like this is a bug, and Mike got it logged. So that's great!

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Sat, 15 Jan 2022 01:07:25 GMT

Hi Brant,

The default "label" column can be seen in all XLSForm template when you tried to create a new survey in Connect. If using the "label" column, you won't see that "hubErrCheck.inputFormatInvalid" error on webform. The error will only show when you don't have the "labe" only column in the form and changed to "label::langauge (xx)."

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Sat, 15 Jan 2022 01:07:56 GMT

Thanks for the salesforce issue#, I will link it to the internal issue.

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

AaronPaul5 — Tue, 01 Feb 2022 22:30:10 GMT

Hi Shwu-jingJeng,

I'm getting the same error message, both in Spanish and English.

I can't tell if this ended up being a bug or if you found how to fix the issue.

Can you share with me your findings/thoughts?

Thank you,

Aaron

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Shwu-jingJeng — Tue, 01 Feb 2022 23:05:46 GMT

Hi Aaron,

This issue has been logged as this salesforce issue and you may track the issue fix status using this number:

BUG-000144214 Setting an input mask in ArcGIS Survey123 Connect give error "hubErrCheck.inputFormatInvalid"

Thanks,

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

Ruth_JiatengXu — Fri, 04 Nov 2022 02:55:43 GMT

Hi @MikeOnzay @AaronPaul5 @BrantCarman

The issue mentioned in this post has been fix. If you have any question, please let me know.

Thanks,

Ruth

Re: Input mask displays hubErrCheck.inputFormatInvalid in web form

RobertAnderson3 — Fri, 13 Jan 2023 19:29:09 GMT

I just wanted to add my support to the idea of having the constraint message be used when the mask format isn't met, or have the ability to customize the input format not met message.