topic Re: Hanging when trying to publish update to Survey123 form in ArcGIS Survey123 Questions

Hanging when trying to publish update to Survey123 form

TaraBoswell — Fri, 20 Apr 2018 18:07:44 GMT

I made two quick updates to one of my Survey123 forms (I've made many updates to it and had no problems prior to this) about a week ago and since then I've been unable to publish the updated version. When I click on the Publish button in Connect, it successfully goes through Checking Feature Service and then brings up a dialog box letting me know the survey has already been published and that it sees I'm trying to add a field not already present. I click on the button to "Add the following fields when publishing" and then click on "Publish Survey". At that point it just hangs and nothing happens.

I found a post where someone had a similar issue and you said to go to the Survey123 Connect settings and turn on logging. I did so and am attaching the log file. That post also asked the user if the form item was removed or changed location. I did notice at some point that my FS and form item were not in the Survey123 folder and moved it back there. I'm pretty sure I've successfully published updates since then. On the off chance I was mis-remembering, I put them back and tested it again but it still hung.

Any thoughts?

Tara Boswell

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Wed, 23 May 2018 05:14:47 GMT

Hi Tara,

Are you still having the issue regarding re-publishing surveys? If so, what OS version are you using, and what version of Connect?

Phil.

Re: Hanging when trying to publish update to Survey123 form

TaraBoswell — Wed, 23 May 2018 13:43:50 GMT

Hi Phil,

Thanks for checking in. I ended up submitting a ticket for it and it got resolved, but I forgot to post the info here, so here it goes....

The issue was from a bug in Survey123 where if you add a new question, within a repeat, in an already published survey, the updated survey won't publish. The workaround, until the bug is fixed in a future release, is to create a dummy question outside of the repeat, then publish (it will work then) and then you can delete the dummy question and republish.

-Tara

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Thu, 24 May 2018 01:19:56 GMT

Hi Tara,

Thanks for confirming and yes you are correct. That bug has already been logged and we have it in our system, and we are hoping to have it resolved in a future release. As you mention if you only add a new field to a repeat it will not publish, but if a field is also added to the parent record section (outside repeat) at same time it will publish fine.

Phil.

Re: Hanging when trying to publish update to Survey123 form

ThomasPerriment1 — Thu, 26 Jul 2018 10:04:25 GMT

Hi Phil,

I'm currently having this issue, however even when adding a new field outside of a repeat upon publishing it hangs (Action: Adding fields to Survey: 1, Status: Information). Do you have any advice? The last time this happened I had to make an entirely new survey and copy everything across (which obviously isn't ideal).

Thanks,

Thomas

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Fri, 27 Jul 2018 00:59:44 GMT

Hi Thomas,

What version of Survey123 Connect are you trying to re-publish your survey with? Are you adding a field to both the parent and related table at same time?

Phil.

Re: Hanging when trying to publish update to Survey123 form

ThomasPerriment1 — Fri, 27 Jul 2018 10:31:53 GMT

Hi Phil,

Thanks for getting back to me so quickly! I'm currently using 2.8.4, and yes I've added a dummy field at the end of the survey (parent) as well as within repeats.

Thanks,

Thomas

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Thu, 02 Aug 2018 01:36:52 GMT

Hi Thomas,

I have just tested with a simple survey with Connect 3.0.128 and I am successfully able to add a new field to the repeat in my survey, provided I add a new field to the parent layer at same time. Upon re-publishing, the fields are added the parent layer and repeat table, which I can confirm in the feature layer and related table in AGO.

What type of dummy field did you add to the parent, and what type of field are you trying to add to the repeat? Can you provide some screenshots of the error or provide your xlsx form, as the issue could be caused by something else specific in your xlsx file?

Phil.

Re: Hanging when trying to publish update to Survey123 form

erica_poisson — Fri, 31 May 2019 15:19:36 GMT

Has this bug been resolved in the current version of Connect (v. 3.3.51)?

We have a survey that has been published; we needed to add two new Integer fields, within two separate repeats. We added a dummy field (text) in the parent layer. When we attempt to publish this, it hangs. The survey folder has not been renamed, and all of the forms/feature layers are stored within it.

Attached is my log file.

Thanks,

Erica

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Sat, 01 Jun 2019 00:56:09 GMT

Hi Erica,

Can you test with latest 3.5 builds on EAC. This bug should be fixed, but there may be some cases where adding fields to repeats only fails. So then you need to add a new question to parent layer at same time. If you are using repeat count or other more complex configurations, it may still fail.

In this case the best option is to add the fields you want to the feature layers via AGO or Pro (or ArcMap) and ensure they are set up correctly with names, fieldtype, field size etc that is supported by Survey123, and then once they are added just add them to your xslx file in the repeats and it will see those new fields and be able to republish.

Phil.

Re: Hanging when trying to publish update to Survey123 form

deleted-user-EpRzjYvkmULR — Mon, 03 Jun 2019 20:33:27 GMT

This still seems to be an issue. I added 9 new fields to a repeat group, then one field outside the related table in the parent, but I am spinning at Adding fields to (Survey). The fields are getting added to the feature service, but the rest of the survey isn't getting published. Any advice would be great.

Re: Hanging when trying to publish update to Survey123 form

Anonymous User — Tue, 04 Jun 2019 00:47:53 GMT

Hi Kade,

Are you using repeat count? Can you share your xlsx file?

As mentioned above, the best option is to add the fields you want to the feature layers via AGO or Pro (or ArcMap) and ensure they are set up correctly with names, fieldtype, field size etc that is supported by Survey123, and then once they are added just add them to your xslx file in the repeats and it will see those new fields and be able to republish.

Phil.

Re: Hanging when trying to publish update to Survey123 form

PatriciaAlgura — Tue, 04 Jun 2019 08:33:30 GMT

I also got the same issue on the latest builds of Survey123 v3.5. I've been trying to publish all day and thought I was only having connectivity problems. I tried adding the field outside the repeat, and it worked just fine. I checked on the schema of the feature layer and the field was already added. However, it won't still work if the field is added inside the repeat.

I tested the other option of adding the field via Pro, but I got this error. May be because I was adding the field to the table?

Thanks,

Pat

Re: Hanging when trying to publish update to Survey123 form

erica_poisson — Tue, 04 Jun 2019 11:39:19 GMT

Thanks for the reply Phil. One of my users who does not have access to EAC is having this issue. I will advise her to use AGO to add the field within the repeat, and then to update her XLS form.

Based Patricia's comment below, I am not going to test with 3.5.

Erica

Re: Hanging when trying to publish update to Survey123 form

MJBiazar — Mon, 23 Mar 2020 11:23:47 GMT

Hi all,

The bug that has been logged against this behavior is still under consideration. Currently, according to the documentation (Repeats—Survey123 for ArcGIS | Documentation), this is a known limitation and it only happens if adding a question to a repeat is the only change made to the survey.

So, when adding a question in the repeat, if you add a temporary question to the parent layer (outside of the repeat) you will be able to republish with both added question. Then you can go back and remove the temporary question and republish again. This will update your surcey, however, the field for the temporary question will remain in the hosted feature layer's attribute table.

A better workaround would be adding new fields for added questions within the repeat (with the same name ant type) to the related table under the Data tab in hosted feature service's Item details page. Then survey can be republished from Survey123 Connect.

Best,

Re: Hanging when trying to publish update to Survey123 form

DidemBıçkıcı1 — Thu, 14 May 2020 16:35:47 GMT

Hi,

Actually I've tried adding new fields for added questions within the repeat to the related table under the Data tab in hosted feature service's Item details page. But the survey still gets stuck when trying to send.

I've created a whole new survey form, updated and republished the survey, but the problem remains.. I can't get any surveys to upload.

There are two repeat groups in the survey form, I've tried with a version that doesn't include repeats and it works fine. But when I add the repeat part according to original version of my survey, the wheel stucks on "Getting Service Information" and refers to the 2nd repeat group.

I would be grateful if you can help.

Regards,

Didem

Re: Hanging when trying to publish update to Survey123 form

MJBiazar — Thu, 14 May 2020 16:42:05 GMT

Hi,

Is this the only change you are making to your survey?

Re: Hanging when trying to publish update to Survey123 form

Ann123 — Sun, 16 Aug 2020 22:38:41 GMT

Is this bug going to be fixed anytime soon? I"m using 3.10, used Survey123 Connect to build form. I was having similar issues with the publishing process hanging, but when I did the 'workaround' (adding dummy question outside the repeat, add the question I really wanted to add w/in the repeat, and they publish) it worked no problem. I then went back in and deleted the dummy question, published again - successfully. Weird. Would be nice if this bug were fixed soon as it seems to have been around for at least 2 years...

Re: Hanging when trying to publish update to Survey123 form

OrçunAkkay — Fri, 28 Aug 2020 08:57:56 GMT

I've confronted the same issue. I can not update my survey but when I try to create a new survey and copy-paste previous updated survey, it is working. What should I do? Should I create a new survey at each update? Can someone help me?

Re: Hanging when trying to publish update to Survey123 form

MJBiazar — Fri, 28 Aug 2020 14:23:23 GMT

Orçun Akkay‌

As Ann Fritz also mentioned in the comment above, you don't have to create a new copy every time. To workaround this issue, aside from the changes you made to your related table (inside the repeat), add a new question outside the repeat which enables you to publish successfully. Then you can remove that question from the survey and republish.

Notice that this only removes the question from your survey form and you should need to delete the added field from the hosted feature layer in AGOL.