topic Re: Survey123 Feature report Credit issue in ArcGIS Survey123 Questions

Survey123 Feature report Credit issue

StuartMoore — Tue, 06 Aug 2019 09:30:11 GMT

we seem to be having some issues with being able to create reports in Survey123, we have a custom role but have turned on the 'Feature report' setting but the users an error about credits, do i need to Enable credit budgeting tools?

Stu

Role:

Error:

Re: Survey123 Feature report Credit issue

StuartMoore — Tue, 06 Aug 2019 10:49:57 GMT

so i have enabled credit budgeting tools and given myself no limit and it still gives that error

is anyone else having this issue?

Stu

Re: Survey123 Feature report Credit issue

wcozzens — Tue, 06 Aug 2019 12:17:23 GMT

I just noticed that as of this morning we are also having the exact same issue. What got changed yesterday, and how do we fix it?

Re: Survey123 Feature report Credit issue

wcozzens — Tue, 06 Aug 2019 12:38:16 GMT

We also are using custom roles. I just checked on "Feature report" in the Premium Content section from the Role Privileges page and that did not fix the problem. However, from the Credits page I enabled both credit budgeting tools and show each member's available credits and that seemed to work - I don't get the error when printing a feature report from Survey123. ESRI - can you please clarify the new requirements for printing feature reports?

Re: Survey123 Feature report Credit issue

StuartMoore — Tue, 06 Aug 2019 13:15:16 GMT

its just started working for us too which is strange... as ive not changed anything since my last error message

maybe ESRI have fixed it

Stu

Re: Survey123 Feature report Credit issue

ChelseaRozek — Tue, 06 Aug 2019 13:15:28 GMT

Works fine for me this morning in ArcGIS Online, as an Administrator, with "Enable credit budgeting tools" checked and "Show each member's available credits on their profile page" not checked.

Stuart Moore‌ do you have "Create, update, and delete" Content checked for that custom role? Might be needed to save the report to your account.

Re: Survey123 Feature report Credit issue

ZhifangWang — Tue, 06 Aug 2019 13:15:48 GMT

Hi Stuart Moore‌ Keith Aubin‌,

Thank you for the feedback, this is something we also noticed today which caused by an issue on our server-side.

We have already addressed and fixed it now, would you mind trying again to see if it works as expected? Note: if the feature report just worked fine before today, there is no need to update any settings in your account.

Thanks,

Zhifang

Re: Survey123 Feature report Credit issue

StuartMoore — Tue, 06 Aug 2019 13:22:57 GMT

thanks Zhifang, yea our users seem to be working fine now

Stu

Re: Survey123 Feature report Credit issue

wcozzens — Sun, 11 Aug 2019 00:01:59 GMT

The same issue is back again. ESRI - can you just remove the credit charge and put it back the way it was until you resolve the issued permanently? I'd call this a severe problem with high impact.

Re: Survey123 Feature report Credit issue

wcozzens — Sun, 11 Aug 2019 00:09:30 GMT

Please check again, the same issue is back

Re: Survey123 Feature report Credit issue

ZhifangWang — Mon, 12 Aug 2019 07:27:25 GMT

Hi Keith,

Thanks for your feedback, the problem should have been fixed, can you please try and let us know if it works for you now?

We are still collecting feedback to see if there is any issue when the feature report works together with ArcGIS Online credits, this is why no credits are charged for now. Your and other's feedback in this issue definitely helps us make the system work more robust. Thank you for your understanding.

Thanks,

Zhifang

Re: Survey123 Feature report Credit issue

StuartMoore — Wed, 14 Aug 2019 08:45:21 GMT

i've just checked and its working now, i don't think our team has had any issues this week

Stu

Re: Survey123 Feature report Credit issue

ZhifangWang — Thu, 15 Aug 2019 08:26:09 GMT

Stuart Moore,

Thank you for sharing the information, good to know that.

Thanks,

Zhifang