topic Re: Survey123 App Logging User Out in ArcGIS Survey123 Questions

Survey123 App Logging User Out

JoshHabel — Fri, 22 Jun 2018 14:39:31 GMT

Hello,

My field crews are having issues with the app logging them out and I am wondering if this is a known bug or if there is something else going on with the software or hardware we are using. So far the issue seems to happen under the following circumstances.

1. If the device looses cellular signal

2. If the the crew member receives and answers a call or text

We are using a combination of the latest Ipads and Samsung Galaxy 7&8 phones. The carrier is Verizon. So far the only thing we can do is log back on which usually requires driving to a location that has a good signal. This is very annoying for them and wastes time so i really hope there is a solution in the works. Off line use is critical in our area where cell signal is spotty at best.

Thanks,

Josh

Re: Survey123 App Logging User Out

IsmaelChivite — Fri, 22 Jun 2018 23:54:39 GMT

Hi Josh.

This bug is currently scheduled to be addressed in 3.1. Essentially: if you go offline, Survey123 will log you out after 30 minutes, forcing the end user to re-enter credentials before data can be submitted.

Receiving a call or text while Survey123 is running does not log users out (as far as we have been able to see).

Re: Survey123 App Logging User Out

IsmaelChivite — Fri, 22 Jun 2018 23:55:12 GMT

Philip Wilson‌

Re: Survey123 App Logging User Out

JoshHabel — Tue, 30 Oct 2018 19:23:47 GMT

Hi Ismael,

Just wanted to follow up with you about this issue. We have migrated to using the latest apple ipads however we are still experiencing the same log out issue when working in poor cell coverage areas. I understand this is planned to be address in 3.1 but can you give some type of time frame of when this will be ready. This is becoming critical issue for us as our inspectors move in to more remote areas.

Thanks,

Josh

Re: Survey123 App Logging User Out

JoshHabel — Tue, 20 Nov 2018 13:57:17 GMT

Hello,

Not sure if anyone else is still having this issue but it seems like the problem still has not been fixed. My crews are still being logged out of their apps whenever their ipads lose cellular service requiring them to waste time trying to find a spot with coverage to log back in or switch to their android phones which seem to work slightly better but still experience the same issue. We are using the latest ipads with Verizon and our apps have been updated to the latest version. Any hope that this issue will be fixed soon? Between this issue and the apparent wildly inaccurate gps on the ipads (no issue with android devices) i'm starting to second guess our decision to go with ipads.

Thanks,

Josh

Re: Survey123 App Logging User Out

JamesTedrick — Wed, 21 Nov 2018 21:14:17 GMT

Hi Josh,

Unfortunately, the fix for this was not able to be completed in time for 3.1. It has already been addressed for 3.2; we will be making a beta version of 3.2 available via TestFlight soon.

Re: Survey123 App Logging User Out

JoshHabel — Mon, 26 Nov 2018 13:41:17 GMT

Ok well thanks for the update. Hopefully 3.2 will be out before long.

Josh

Re: Survey123 App Logging User Out

AW_Grove — Thu, 21 Feb 2019 14:52:10 GMT

Hopefully, this gets solved soon since its prohibiting adoption of some workflows!!! In addition to fixing the sign out bug, can you also add an alert to tell users they are signed out? In our current process users get signed out every once in a while (on Android devices), and their survey results still get sent, but the webhooks do not work with Microsoft flow. This means they get no error and they see the submitted point on their map, but the group who is supposed to get an email when this happens does not.

Thanks,

Melissa

Re: Survey123 App Logging User Out

Anonymous User — Sun, 24 Feb 2019 23:29:30 GMT

Hi Melissa,

In 3.2 release and the upcoming 3.3 release (to be released in next few days) we made improvements to sign-in and sign-out and support for IWA and other authenticated logins.

Can I ask what type of authentication are you using and what Portal version, is it IWA? Also does it only happen on Android devices, or do you see the same behaviour on iOS and Windows? What Android version and devices are you using?

Regards,

Phil.

Re: Survey123 App Logging User Out

AW_Grove — Tue, 26 Feb 2019 14:31:08 GMT

We are using ADFS to authenticate. We do not have portal so I'm not sure if that is the same thing as IWA or not. We are only using Survey 123 on Android devices at this time. This is occurring across several generations of Verizon enabled Samsung Tabs and Android 7 and 8. Also, we are currently using Survey 123 classic since we do not have Portal yet, and this was causing the immediate loss of credentials every time the app was closed. Is this resolved for non-Portal users yet?

Thanks,

Melissa

Re: Survey123 App Logging User Out

Anonymous User — Wed, 27 Feb 2019 00:30:55 GMT

Hi Melissa,

I believe the problem is still occurring for you as you are using Survey123 Classic, which is an older version 2.9 of Survey123 from July 2018. The latest version 3.3 released today and even in prior versions 3.1 and 3.2, the sign out issue was resolved. We do not actively update or apply bug fixes to Survey123 Classic so the only fix available for you is to upgrade to the latest version.

Regards,

Phil.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 27 Feb 2019 14:28:35 GMT

Thanks. I'll test on a few devices now.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 06 Mar 2019 15:19:43 GMT

Hi Philip,

The user sign in is still not resolved on Survey 123. It doesn't require the user to sign in each time to the app, but while the user is signed into the app and without closing the app, the user still has to sign in for each individual survey they want to download. This makes me wonder if it is truly holding their credentials or not and if their credentials will drop the webhook even if they are still signed into the app.

Re: Survey123 App Logging User Out

Anonymous User — Wed, 06 Mar 2019 22:02:51 GMT

Hi Melissa,

What version of Survey123 app are you testing with now? Version 3.3 was just released last week.

As for the way it works, when you sign in you get an expiry token from the authenticating server if using IWA or ADFS, and as you are not on a Windows device (which IWA and ADFS are developed for) it can not automatically continue to renew your login based on the device sign in credentials. In Survey123, the app will cache you sign in details and use them when the device is offline or has no access to the authenticating server to display the signed in user in the app, therefore while the app is open you should still see the user signed in and the username can be used in the surveys fields.

However, the token that the server provided may expire during this time (depending on the server settings and length of expiry), meaning the user must login in again with valid credentials to obtain a new expiry token, this will happen when online and trying to use a feature that needs to request information from the server (download surveys, submit surveys etc).

Hope this helps, please keep in mind there are cases where users will always have to sign in again using IWA and AFDS due to token expiry, this is expected.

Phil.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 06 Mar 2019 22:42:13 GMT

Hi Phil,

I am using 3.3.

If the token expires and a user submits a survey will the app prompt them to sign in? Or will the record be created in the hosted service and the webhook break without them knowing?

Thanks for your help!

Melissa

Re: Survey123 App Logging User Out

Anonymous User — Wed, 06 Mar 2019 22:44:34 GMT

Hi Melissa,

Yes, they should have to sign in before they submit the survey, otherwise the sever they are submitting to will not be authenticated and not accept the submit.

Phil.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 06 Mar 2019 22:47:47 GMT

Perfect. We will keep testing. I'm not sure exactly when the token expires but it seems like its monthly.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 13 Mar 2019 14:49:56 GMT

Hi Philip,

A user yesterday was signed out of Survey 123 and when they submitted their survey no point was created and the email through Microsoft Flow did not send. There was no notification to the user that they had been signed out, but when looking at the menu you could tell. The user downloaded the current version of Survey 123 last Wednesday and signed in at that time.

Re: Survey123 App Logging User Out

Anonymous User — Wed, 13 Mar 2019 22:00:59 GMT

Hi Melissa,

If the user was signed out when trying to submit, then the survey would not have been sent and they would have been prompted to sign in, otherwise it should still be in the Outbox. In this case it can be submitted when online and signed in, at which stage the record will appear in feature layer and the webhook will be sent.

The only way to send a survey without being signed in is if you have set the permissions to the survey to be public (shared with everyone).

Phil.

Re: Survey123 App Logging User Out

AW_Grove — Wed, 13 Mar 2019 22:03:43 GMT

Correct. The problem was it didn't prompt them to sign in. Therefore they didn't know their work was not submitted.