topic Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report in ArcGIS Survey123 Questions

ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Tue, 27 Apr 2021 17:52:12 GMT

None of the reports can be generated because of ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for all of my surveys.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

CraigRobinson1 — Tue, 27 Apr 2021 18:09:02 GMT

I am having the same problem.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Tue, 27 Apr 2021 18:39:12 GMT

Can someone from Survey123 please let us know when this will be resolved?

This very negatively affects field operations.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

IandeNeeve1 — Tue, 27 Apr 2021 19:34:28 GMT

Yes, having the same issue. On multiple feature services. Please advise when it is resolved. Thank you!

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Tue, 27 Apr 2021 20:46:05 GMT

UPDATE: works fine on Survey123 website, no luck with Integromat yet

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Tue, 27 Apr 2021 20:54:58 GMT

UPDATE: Integromat works again too

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

ZhifangWang — Wed, 28 Apr 2021 04:46:52 GMT

Hi ALL,

We had an update of the Survey123 website for back-end architecture migration last night (PST). This report service issue was caused by not fully resizing the performance to the previous scale, it is fixed now. If you still observe any issues, please let us know.

Thank you again for all your feedbacks.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

DionO_Reilly — Thu, 29 Apr 2021 19:09:12 GMT

We are getting the same error the last couple of days. We connect to our Portal through the Survey123 website and run our reports. Any suggestions would be appreciated. Thank you

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

ZhifangWang — Fri, 30 Apr 2021 12:48:39 GMT

Hi @DionO_Reilly

Thanks for reaching to us.

Did your report run well without issue before this week?
When the error occurs, did the task contains a lot of record/repeat record or maps/images?
Can you please share a screenshot with the error message with us?

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

DionO_Reilly — Fri, 30 Apr 2021 18:24:41 GMT

The issue is sporadic. One day I get the error all day the next I can print the reports. My surveys all contain a repeat with images.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

miharobarinho — Mon, 05 Jul 2021 12:27:29 GMT

Hi, can you tell us, what is the solution?

Thanks in advance.

Miha

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

ZhifangWang — Fri, 09 Jul 2021 15:12:29 GMT

@miharobarinho ,

The original issue was fixed by the product team, see the solution here.

Did you still observe the HTTP 504 error when generating a report? Can please share any details of your case? For example:

- A screenshot of the error in the Data page on the Survey123 website

- How many records are included in the report job?

- Are there many maps or images you plan to print in the report?

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

miharobarinho — Mon, 12 Jul 2021 05:51:16 GMT

Hi,

for past 14 days, we are unable to create reports from our templates. The error occurred every time, with no difference creating pdf or doc dokument. also saving to esri account or locally brings no difference. I am sending you a snip of an error. Before past 14 days it worked ok. We are just implementing survey 123 and that is a big issue for us.

We have several projects, and non report generation works, amount of data is low, and also no images are present, just a map of location. Also just one record can not be exported.

I am still unable to see and understand, what solution did some of the customers used?

Thanks, Miha

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

miharobarinho — Mon, 12 Jul 2021 05:52:39 GMT

And a snip of an error:

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

ZhifangWang — Mon, 12 Jul 2021 11:15:33 GMT

@miharobarinho ,

Thanks for the information, it turns out that your case is not the same with the solution I mentioned previously, which was fixed two and half months ago.

Since there is no update to the Survey123 website for at least one month, can you please confirm if there is any change in your environment? Did you use connect to an instance of ArcGIS Enterprise via the Survey123 website? Since you mentioned that all reports are failed to generate with the HTTP 504 error, is there any e.g. network environment to your ArcGIS Enterprise in past two weeks?

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

miharobarinho — Wed, 21 Jul 2021 08:29:06 GMT

Hi,

I have tried some more tests on our Survey 123 report generating error. We are unable even to download sample template, getting the same error code: 504, as you can see in attachment. In the past month, there were no changes in the environment of the Enterprise portal. Also services for Survey 123 projects were not built on top of existing services, but are brand new for each survey 123 project - we are in test mode.

Thanks in advance for any new suggestions, what could it be.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

ZhifangWang — Wed, 21 Jul 2021 09:29:17 GMT

@miharobarinho ,

Thanks for attaching the screenshot.

If the 504 error also occurs when you try to download a sample template, it indicates that the Survey123 website cannot download/access an item from your org.

Can you please share some more details?

Are you connecting to an ArcGIS Enterprise instance on the Survey123 website https://survey123.arcgis.com?portalUrl= ?
- If yes, can you please confirm if your ArcGIS Enterprise can be accessed from the internet?
After deleting all existing report templates, can you create the 3 sample templates successfully?
In addition to the 504 error when downloading a template, can you upload any local report template successfully?

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Thu, 29 Jul 2021 19:04:09 GMT

Same problem again

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

YuliaMamonova — Thu, 29 Jul 2021 19:04:52 GMT

Hello,

I am experiencing the same problem again.

Re: ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for Survey123 generate report

DarrylAlbert — Thu, 29 Jul 2021 20:58:22 GMT

I am also having the same error today. I am accessing the survey123 site and connecting to our Portal. Everything has been working all week until today.

Any advice?