topic Re: Error: 403 Error transferring Help in ArcGIS Survey123 Questions

Error: 403 Error transferring Help

JimW — Thu, 18 Feb 2021 14:40:23 GMT

I am encountering an error on some of my surveys when I open them in Connect (3.11.123 on Windows 10). When I open a survey and click update, I get the following error message:

A couple of other surveys don't encounter this that area similar in nature in that they both use a hosted feature service as submission url. If I try to create a brand new survey whether from a template, one of the existing surveys, a feature service or file, it hangs on creating the survey and I have to force Connect to close. When I reopen the Connect, the Survey I tried to create is there and Connect presents this:

I click yes and then get the original error message mentioned above.

What is going on? Thanks!

Re: Error: 403 Error transferring Help

ZacharySutherby — Tue, 13 Jul 2021 00:16:40 GMT

Hello @JimW,

If you are still encountering this behavior would I be able to obtain the XLSform that was created when creating the survey?

Thank you,

Zach

Re: Error: 403 Error transferring Help

JimW — Fri, 16 Jul 2021 16:22:57 GMT

Thanks for the reply @ZacharySutherby The problem was resolved. It had to do with certain sites being blocked by our firewall. Those where whitelisted and the problem went away.