topic Re: Survey123: Failed to Save - cannot read property 'success' of undefined in ArcGIS Survey123 Questions

Survey123: Failed to Save - cannot read property 'success' of undefined

DrewThompson — Wed, 11 Mar 2020 17:06:47 GMT

Hi there,

I'm experiencing an issue with an error code I'm receiving whenever I attempt to save new permissions for my surveys. I get the following error code: "Failed to save. Cannot read property 'success' of undefined".

Ultimately, when we back out of this page and navigate back to the My Surveys view, the new permissions are saving - so it's not stopping us up. However, we have multiple people creating surveys this way and it's making people a little nervous that the guys in the field aren't going to be able to access the surveys.

Is there any way to remedy this?

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

Shwu-jingJeng — Wed, 11 Mar 2020 21:10:30 GMT

Hi Drew,

Are the problematic surveys published from Connect or Survey123 website?

We recently fixed some Survey web app issues and you could try to force the survey using the latest version by going to survey123 website>Settings>Version>choose "Always use the latest version".

If it's possible, try to republish the survey again to see if that makes a difference.

Thanks,

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

DrewThompson — Thu, 04 Jun 2020 17:14:35 GMT

Hi Shwu-jing Jeng,

Thank you for responding. I navigated to the Settings>Version and the option for "Always use the latest version" was already selected. I tried re-publishing the survey and I am still receiving a similar error message when I attempt to save the collaboration settings. Do you have any other recommendations for how to fix this issue?

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

Shwu-jingJeng — Thu, 04 Jun 2020 17:41:06 GMT

Hi Drew,

Could you go to your organization site and click my content to check the fieldworker view to see if the setting you tried to make did save when you received the error?

See the comment on this post for reference:

https://community.esri.com/thread/239946-cannot-read-property-success-of-undefined

Is the survey and feature service hosted on portal or AGOL?

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

GilbertTayebwa — Sat, 23 Jan 2021 13:14:13 GMT

I managed to solve the issue by clearing the browser cache data in the browser (your firefox or google chrome)

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

Kenzha — Mon, 31 May 2021 10:17:41 GMT

I cleared the browser cache data and I was abble to publish my survey, thanks

Re: Survey123: Failed to Save - cannot read property 'success' of undefined

JayHodny — Mon, 12 Jun 2023 15:01:03 GMT

I had the same error today. Cache clearing allowed the save to occur.