topic Unable to login on Survey123 app for iOS in ArcGIS Survey123 Questions

Unable to login on Survey123 app for iOS

Map2021 — Tue, 25 May 2021 20:14:24 GMT

Our users log into Survey123 app (iOS) using enterprise accounts. Recently, all users are unable to login because of an error Survey123 has been generating.

The error message is "You Can't get there from here.
You cannot access the resource from this browser on your device. You need to use Safari or Edge."

I have been able to get around this by creating a new Connection and using the browser not the app to login. However this adds a level of bureaucracy we would rather not have across our entire user base. Any suggestions?

Re: Unable to login on Survey123 app for iOS

RandallWilliams — Tue, 25 May 2021 20:31:29 GMT

That message is coming from Office365 - guessing you use AzureAD for your enterprise accounts? Sounds like a policy is in place limiting the apps/browsers that your org allows to access the IDP.

Re: Unable to login on Survey123 app for iOS

Map2021 — Tue, 25 May 2021 20:37:18 GMT

Thats very possible. I will look into that and report here what I find. Thank you.

Re: Unable to login on Survey123 app for iOS

Map2021 — Tue, 01 Jun 2021 14:01:54 GMT

So I did check with my IT and it was a policy that we had that was blocking the Azure AD login from Survey 123. However Field Maps works fine and as I understand it, this is because Survey123 is not AzureAD enabled like Field Maps is. So within our policy, Field Maps would fine but we had to make an exception for Survey123 to work.