topic Re: Updating Public Survey Causes Unpacking Failure in ArcGIS Survey123 Questions

Updating Public Survey Causes Unpacking Failure

JoshHabel — Sat, 06 Feb 2021 12:47:43 GMT

Hi,

I am having a issue with 2 public surveys. These were both created using Connect and were working perfectly fine last week. Yesterday I made slight updates to a domain choice field and republished using Connect Vs 3.11.124. Now both of them are causing unpacking issues when the user tries to update on the field app. The survey appears to download but seems to get stuck in a endless loop while trying to unpack. I have tested this on a android phone, ipad, and windows laptop with the exact same results. Its a no go for the field user if you try to update the survey. From other posts it seems this may not be a new issues, has anyone had success fixing this problem??? Here are things i've tried so far. I first tried updating the form to the latest version and republishing but this also did not resolve it. Next I tried rolling back all my changes including the form update but that did not fix it either.

Josh

Re: Updating Public Survey Causes Unpacking Failure

JasonJordan00 — Sat, 06 Feb 2021 13:23:14 GMT

I've had this happen on some past projects. It's some sort of corruption or confliction issue with the new form package it downloaded. Sometimes clearing Survey123's cache and data from my phone settings would solve it, otherwise people had to uninstall and reinstall it. Either way they were good to go afterward.

Re: Updating Public Survey Causes Unpacking Failure

Anonymous User — Fri, 12 Feb 2021 01:34:55 GMT

We're having the exact same issue with a survey form that is being called from a Field Maps map. When a user clicks on a hyperlink in a Field Maps popup, it fires up an inspection report in Survey 123 using a custom URL scheme. It was working a week ago, and now when we try it, it successfully opens Survey123 but gets stuck in the loop of "Unpacking", "Downloading thumbnail", "Downloading", until it times out and gives the 'Error Unpacking' message.

I've tried unistalling and reinstalling the app and clearing the cache, but it hasn't helped. We have the same issue on iOS and Android.

Any luck with your issues Josh?

Thanks,

Brendan

Re: Updating Public Survey Causes Unpacking Failure

afana1972 — Wed, 07 Apr 2021 09:53:52 GMT

I have the same problem and just raised a ticket to ESRI. I'll let you know what is their feedback.

Ashraf,

Re: Updating Public Survey Causes Unpacking Failure

DBDavis — Fri, 23 Apr 2021 15:49:58 GMT

Any update on this issue? Collector linked to Survey123 earlier this week, but has an error unpacking today. Updates are appreciated.

Re: Updating Public Survey Causes Unpacking Failure

Symbology2008 — Mon, 26 Apr 2021 20:42:00 GMT

Same "error unpacking" message here.

Don't know if it is related to the drop-down list options I added after first publishing.

Re: Updating Public Survey Causes Unpacking Failure

elpinguino — Fri, 28 May 2021 00:42:16 GMT

Any updates on this? I am also having this issue.

Re: Updating Public Survey Causes Unpacking Failure

Anonymous User — Mon, 31 May 2021 01:05:42 GMT

@elpinguino @JoshHabel @Symbology2008 @DBDavis @afana1972

We are currently looking into this issue, and whilst it can be reproduced with 3.12 release builds in some rare cases, we have not been able to reproduce it in the latest 3.13 beta builds available on the Early Adopter Community. If you have time, could you please install and test the latest 3.13 beta builds and let us know if you still have the same issue with the same surveys.

Regards,

Phil.

Re: Updating Public Survey Causes Unpacking Failure

elpinguino — Fri, 28 May 2021 12:05:28 GMT

@Anonymous User, what's the most stable version of S123 we should be using...?

Re: Updating Public Survey Causes Unpacking Failure

afana1972 — Fri, 28 May 2021 12:39:38 GMT

Hi Davis,

Seems to be a bug with Survey123 related to portal user. I have been contacted by esri and the new version should solve the problem. I'll update you as soon as I have any updates.

Re: Updating Public Survey Causes Unpacking Failure

afana1972 — Fri, 28 May 2021 12:41:16 GMT

Thanks @Anonymous User for the update. I'll test the new beta version and let you know if the problem was sorted.

Ashraf,

Re: Updating Public Survey Causes Unpacking Failure

afana1972 — Fri, 28 May 2021 13:58:42 GMT

Hi @Anonymous User ,

I have managed to download the latest Beta version of Survey123 connect from the link you've provided. I have built a testing survey from scratch with just 2 simple questions. I have published the survey and shared it as Public and sent it to myself and a couple of colleagues but we still get the same problem. We also reinstalled survey123 on our mobiles but the problem persist.

I have a one-to-one chat with one of ESRI support at UK and he advise it could be a bug related to Portal users. It would be good if you can replicate the survey with Portal users only.

many thanks.

Ashraf,

Re: Updating Public Survey Causes Unpacking Failure

DBDavis — Fri, 28 May 2021 18:12:24 GMT

I got around this issue. I do not remember/am not sure what it was particularly, but I made sure the feature layer in AGOL was editable, and the form_id and submission_url were correct.

Re: Updating Public Survey Causes Unpacking Failure

Anonymous User — Mon, 31 May 2021 01:05:00 GMT

Hi @elpinguino,

The current release of Survey123 Connect and field app is 3.12. Please use this for production surveys. We also have 3.13 available from the Early Adopter Community for beta testing.

Regards,

Phil.

Re: Updating Public Survey Causes Unpacking Failure

elpinguino — Mon, 31 May 2021 03:43:16 GMT

Just in case anyone else gets an error unpacking message and is new to S123 (which I am), double check you are using the ID of the published S123 form in AGOL, not the feature layer (hosted) ID or the ID under submission_url in Survey 123 connect. I got caught up on this for hours...

Re: Updating Public Survey Causes Unpacking Failure

afana1972 — Sun, 06 Jun 2021 13:00:27 GMT

Hi All/ @Anonymous User @JoshHabel @DBDavis @elpinguino,

ESRI USA/UK has sorted out this problem for my enterprise by changing the configuration of the security in our enterprise account (Managed Service). More concretely, in our managed service settings, the anonymous access was disabled, which by default won't allow anonymous users to use any service that is generated by our enterprise configuration. As soon as we changed the settings, the public survey123 is back and working.

many thanks to you all.

Ashraf,

Re: Updating Public Survey Causes Unpacking Failure

BC4 — Wed, 04 Aug 2021 05:39:27 GMT

I am having this problem as well. I tried the 3.13 build of Survey123 and it made no difference. For the folks that solved this problem, can you be more specific what solved this problem? I am trying to open up a Survey 123 Connect form in Survey 123 iOS app using a url with parameters from Field Maps on an iPhone.

Re: Updating Public Survey Causes Unpacking Failure

Anonymous User — Fri, 13 Aug 2021 01:23:54 GMT

Hi @BC4,

Did you ensure you are using the ID of the published S123 form in AGOL for the link in URL parameter, not the feature layer (hosted) ID or the ID under submission_url in Survey123 Connect?

Regards,

Phil.

Re: Updating Public Survey Causes Unpacking Failure

BC4 — Wed, 18 Aug 2021 05:21:23 GMT

Hi Phil, I am using the the ID of the published S123 form in AGOL

Re: Updating Public Survey Causes Unpacking Failure

bbarnard — Wed, 26 Mar 2025 15:19:41 GMT

Can confirm this is still an issue in 2025. I can open the Survey123 form in web browser mode with view and edit permissions, but when configuring the URL to open the desktop or mobile app, it gets stuck in a Downloading/Unpacking/Downloading Thumbnail loop.