topic Re: Survey wont display in ArcGIS Survey123 Questions

Survey wont display

lono — Wed, 10 Feb 2021 21:16:00 GMT

I have been working on editing a survey the last couple days. After saving I wanted to take a look at the preview and check on function of a "rule" I input into the survey.

I am not able to bring up the survey in Survey123. I have attached an image of the error I get.

I can open the survey in Survey123 Connect and was able to download the updated version to a mobile device so I know it is there.

thank you

Re: Survey wont display

Alber_Verster — Wed, 10 Feb 2021 21:35:49 GMT

Hi Iono,

Some more information would be required to fully understanding the problem.

Can you confirm that you signed into ArcGIS Online or Portal before you accessed the form?

Re: Survey wont display

lono — Thu, 11 Feb 2021 01:30:15 GMT

I was signed into AGOL, editing my survey. After hitting "Save" I next wanted to preview the survey.

The preview would not come up and when I click on that particular survey in my list, I get the error below

Re: Survey wont display

Alber_Verster — Thu, 11 Feb 2021 02:38:22 GMT

Could you check your surbvey Setting page to see if you are using the latest version of web application?

This issue has been addressed in the latest hotfix and if you set the version to the latest, you should not see this issue anymore.

Could you check your setting for the survey to see if you had chosen to use the latest version?

Re: Survey wont display

lono — Thu, 11 Feb 2021 03:32:12 GMT

I would but I cannot open it to even get to the settings page.

The issue came up when I set a "rule" to go to a specific question if a particular answer was given.

I went to preview if it was going to work properly and have not been able to open the survey since.

Re: Survey wont display

Alber_Verster — Thu, 11 Feb 2021 04:40:38 GMT

Have you tried other browsers and cleaning your browser's cache? If yes, then I would recommend that you contact Esri's Support to have a look at this.