topic Re: Survey123 Select_multiple question unable to unselect items in field app in ArcGIS Survey123 Questions

Survey123 Select_multiple question unable to unselect items in field app

AndrewPadilla — Wed, 28 Oct 2020 23:20:52 GMT

I have several select multiple questions in my published survey. However, after an update to Survey123 field app (3.11.164) users are unable to uncheck/unselect their choices. The behavior is normal in Connect (3.11.123), choice can be unselected. Has anyone else had this issue? survey123; #select multiple question

Re: Survey123 Select_multiple question unable to unselect items in field app

AndrewPadilla — Thu, 29 Oct 2020 00:58:08 GMT

This issues seems to apply to all select_multiple questions and on different devices. I tested it using ratings from the default choice list. I tested it on an iPad Air gen 2, and iPhone 8, both running iOS 14.1- and I was unable to unselect the choices. Attached is the xlsform.

Re: Survey123 Select_multiple question unable to unselect items in field app

DougBrowning — Thu, 29 Oct 2020 13:42:00 GMT

I am seeing this also but with some more info.

You can check by tapping the square or the word. But to uncheck you can only tap the word - tapping the actual box will not uncheck it.

Test on iOS 3.11. Seems ok in Connect

Re: Survey123 Select_multiple question unable to unselect items in field app

AndrewPadilla — Thu, 29 Oct 2020 17:07:29 GMT

Thanks for taking it a step further Doug Browning and showing it is at least partially functional. Very valuable information.#bug

Re: Survey123 Select_multiple question unable to unselect items in field app

DougBrowning — Wed, 04 Nov 2020 21:32:52 GMT

Bump to see if this is a logged bug yet? thanks

Re: Survey123 Select_multiple question unable to unselect items in field app

OrrinBabcock — Thu, 03 Dec 2020 20:54:39 GMT

We are still experiencing in our organization. Any word from ESRI about a fix?

Re: Survey123 Select_multiple question unable to unselect items in field app

ZacharySutherby — Fri, 18 Dec 2020 19:15:49 GMT

Hello @AndrewPadilla @DougBrowning @OrrinBabcock,

We have created an internal issue for this behavior. I would suggest contacting Esri Technical Support and they will be able to log an official BUG for the behavior which will allow for tracking progress on the issue.

Thank you,

Zach

Re: Survey123 Select_multiple question unable to unselect items in field app

AndrewPadilla — Sat, 16 Jan 2021 00:05:41 GMT

Hello, @DougBrowning @OrrinBabcock @ZacharySutherby I contacted Esri support and a bug has been logged (BUG-000136515) .