topic Re: Cannot upload attachments in ArcGIS Survey123 Questions

Cannot upload attachments

MattWilliams1 — Mon, 07 Jan 2019 20:35:34 GMT

We are working to develop a survey123 form through the web app, however it will not allow us to upload the form when it has a photo attached. It generates the error message: "Send Error - Uploads Capability is not supported for this service." We are using ArcGIS Enterprise Portal.

Here is a link to the survey: https://survey123.arcgis.com/share/30ef42cfaedd4d739cf8645a3610d373?portalUrl=https://bcmaps.bradfordco.org/portal&open=…

We have used similar forms in the past and not experienced this issue. When records are sent without a photo they are uploaded immediately without issues.

Thanks,

Matt

Re: Cannot upload attachments

Jim-Moore — Mon, 14 Jan 2019 01:10:04 GMT

Hi Matt

This issue has been raised previously and our team is looking into a resolution. We will update this thread when we have more information. In the meantime...

1) Could you please let me know what version of Portal you are using?

2) Other users have encountered some similar issues where the required capabilities of the feature service/layer in Portal are not enabled. Can you confirm if the following are enabled:

supportsApplyEditsWithGlobalIds=true

Create,Delete,Query,Update,Editing,Extract,Sync capabilities

Thanks,

Jim

Re: Cannot upload attachments

MattWilliams1 — Mon, 14 Jan 2019 14:04:39 GMT

Jim,

Thanks for the reply.

Answers to your questions:

1) We are running portal version 10.6 - We have previously deployed surveys that include photos without issue, however even older survey forms that worked in the past are returning the same error.

2) The capabilities are the same as you have listed in the feature layer, however in the fieldworker (Feature Server) view the capability 'sync' is absent.

Matt

Re: Cannot upload attachments

Jim-Moore — Wed, 16 Jan 2019 05:59:21 GMT

Thanks Matt, I'll pass this on to our team and get back to you with any developments.

Re: Cannot upload attachments

Jim-Moore — Thu, 17 Jan 2019 04:13:43 GMT

Hi again Matt

It looks like this issue could be specific to Portal 10.6. Have you recently upgraded to this version? If so, which version were you previously running (when surveys with photos were submitting successfully)?

Thanks,

Jim

Re: Cannot upload attachments

MattWilliams1 — Thu, 17 Jan 2019 14:40:04 GMT

Jim,

I have confirmed with our IT Dept. that the only version we have used to date is 10.6 it was installed in May 2018. The only changes we have made since that time were installing patches for security as directed by ESRI in December 2018. See below for the associated patches.

Re: Cannot upload attachments

Jim-Moore — Fri, 18 Jan 2019 03:43:03 GMT

Thanks very much Matt for the additional info. I'll pass this on to our team and keep you up-to-date with any developments.

Jim

Re: Cannot upload attachments

Jim-Moore — Fri, 18 Jan 2019 03:56:42 GMT

Hi Matt, apologies another question - when older surveys with photo attachments were working successfully, would this have been surveys published prior to the Portal for ArcGIS Privilege Escalation Security Patch being applied?

Thanks,

Jim

Re: Cannot upload attachments

MattWilliams1 — Fri, 18 Jan 2019 13:25:36 GMT

Jim,

Yes our older survey forms were prior to the installation of the patch.

Matt

Re: Cannot upload attachments

Jim-Moore — Sun, 20 Jan 2019 23:34:39 GMT

Thanks Matt, this is useful information. As mentioned I'll pass this on to our team and add any updates to this post.

Re: Cannot upload attachments

MattWilliams1 — Tue, 02 Apr 2019 14:58:16 GMT

Jim,

We had uninstalled the privilege escalation patch following our last post, however we are still returning the same error on all of our survey forms that have attachments.

Has their been any update on your end?

Thanks,

Matt

Re: Cannot upload attachments

Jim-Moore — Wed, 03 Apr 2019 05:54:34 GMT

Hi Matt

Thanks for the update, I've passed this on to our team. In our testing, this issue could not be reproduced in Portal 10.5.1, 10.6.1 or 10.7; we're still investigating and liaising with the Portal team and currently we don't have a timeline for when this will be addressed, but I will keep this post updated with any progress.

Best regards,

Jim

Re: Cannot upload attachments

BrettStokes — Fri, 03 May 2019 02:11:02 GMT

Hi Matt,

We now understand the root cause of this issue and have a workaround for you to implement. Essentially you just need to enable the 'Uploads' Capability on the Feature Layer View.

Please refer to the information below and let me know if this fixes your problem. We intend adding a Known Limitation note to our Documentation to explain this situation.

Thanks,

Brett

Known Limitation:

For Surveys published from the Web Designer to Portal 10.6, submitting a survey with an attachment (eg image) will give the following error:

This is because the 'Uploads' Capability is not being correctly added to the Feature Layer View when the survey is published.

*Note this Limitation does not affect Portal 10.6.1 or any other versions (10.6 only), and only when publishing from the Web Designer (not from Survey123 Connect).

Workaround:

Need to manually enable the 'Uploads' capability on the Feature Layer View. This can be done using the 'Update Definition' operation on the ArcGIS REST Admin API:

1) Log into Portal using an Admin account and navigate to the Feature Layer (Hosted View) - this was automatically generated when you created your survey via the Web Designer.

2) Click the View URL button for the Feature Layer View (bottom right of page):

3) Add /admin/ to the URL to access the ArcGIS REST Admin operations, eg:

https://machine.domain.com/webadapter/rest/admin/services/Hosted/survey123_4e9085065b374452be83ef4342f22a6e_fieldworker/FeatureServer/...

Click the 'Update Definition' option that has appeared as a Supported Operation at the bottom of the page:

4) Copy and paste the following into the Input dialogue and click 'updateDefinition':

{"capabilities": "Create,Editing,Query,Update,Uploads,Delete,Extract"}

You will see {"success" : true} when the Capability has been successfully updated.

5) You have now added the ‘Uploads’ Capability to the Feature Layer View, surveys with attachments can now be successfully submitted.