topic Re: Survey123 Connect not connecting to MySurveyDesigns folder in ArcGIS Survey123 Questions

Survey123 Connect not connecting to MySurveyDesigns folder

LynnBerni — Thu, 18 Oct 2018 17:53:19 GMT

I was making a few updates to some surveys this morning, and suddenly Survey123 Connect was not finding my survey designs. As in, I cannot open the surveys at all. I checked, and everything is there in C:\Users\lberni\ArcGIS\My Survey Designs.

Here's the warning when I try to open a survey:

Also, any new surveys that I just created are not showing in Connect at all. They are, however, being saved in the My SurveyDesigns folder.

I'm using Connect v 3.0.142, which I updated to several weeks ago.

This is very disconcerting.

Please advise asap.

Thanks,

Lynn

Re: Survey123 Connect not connecting to MySurveyDesigns folder

ArchitSrivastava1 — Thu, 18 Oct 2018 18:43:26 GMT

Hello Lynn,

Could you please try renaming the "My Survey Designs" present at "C:\Users\<user_name>\ArcGIS" to "My Survey Designs_old" and relaunch the Survey 123 Connect application.

This should create a new "My Survey Designs" folder and should allow you to download the Survey forms.

Please let me know how it goes.

Regards,

Archit

Re: Survey123 Connect not connecting to MySurveyDesigns folder

LorettaWinton1 — Thu, 18 Oct 2018 18:55:36 GMT

Hi Archit,

I am having the exact same issue. If I do as you suggest I am still missing all the other surveys that are in my "My Survey Designs" folder. For example, I have several I am still working on that have not yet been published.

I agree with Lynn that this is very disconcerting, I really don't like it when things just disappear. It gives me trust issues!

Thanks a bunch.

Lori

Re: Survey123 Connect not connecting to MySurveyDesigns folder

ArchitSrivastava1 — Thu, 18 Oct 2018 19:19:53 GMT

Hello Loretta,

Thanks for the reply. Even though we are allowing application to create a new folder, this newly created folder will contain the non-published Survey in Connect automatically where as the ones which are published to ArcGIS Online/Portal will have to be downloaded.

Please let me know if you observe the behavior to be otherwise.

Regards,

Archit

Re: Survey123 Connect not connecting to MySurveyDesigns folder

BillSimper — Thu, 18 Oct 2018 19:22:09 GMT

This happened to me yesterday as well. Like you've noticed, you haven't lost your surveys but Connect isn't reading them for some reason, which is super frustrating. What I did in the short term was start up an earlier version of Connect that I still had installed (I keep all the old versions just in case) and it found all the surveys and I was able to edit/publish. And today, the current version (3.0.142) was working again.

For what it's worth, I first noticed the problem when I signed-out of Connect (keeping the program open) so that I could 'see' a form I was working on that I hadn't published yet. That's when everything disappeared (in Connect).

Re: Survey123 Connect not connecting to MySurveyDesigns folder

LynnBerni — Thu, 18 Oct 2018 20:25:42 GMT

Thank you Archit!

As you suggested, I renamed the folder to My Survey Designs_old. When I restarted Connect, it created a new My Survey Designs folder and I was able to download the ones that I've already published. I had to recreate the one I was working on (that isn't yet published), by copying the xls form from the "old" folder.

Any idea what caused this problem?

Lynn

p.s. Bill, I like your suggestion to save the older version(s) of Connect just in case. Will be doing that from now on!