topic Re: Survey123 Updated Form Will Not Publish in ArcGIS Survey123 Questions

Survey123 Updated Form Will Not Publish

JoshHabel — Mon, 16 Apr 2018 12:57:47 GMT

Hello,

I am having an issue updating an existing survey. Below are the 3 items I changed. Not sure why it is not publishing. I have not added any new fields or choices. Hoping that someone can shed some light on this. I just finished creating several maps, apps, and a dashboard the pulls from this forms feature service and I would hate to have to recreate all of that to make these simple changes. I have attached both the working form and the modified form that won't publish.

1) I added back a pull data calculation to the "Inspected_By" field that I had previously deleted and also made it required.

2) I changed part of the calculation for the "maximum" field.

3) Changed case of 'OK' to 'Ok' in calculation for "Inspection_Priority" field.

Any ideas as to what the issue is would be very much appreciated!

Thanks,

Josh

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Mon, 16 Apr 2018 21:56:47 GMT

Hi Josh,

I'm able to first publish your current working form and then update it with the new form with no issues. What error message are you receiving when attempting to republish?

Re: Survey123 Updated Form Will Not Publish

JoshHabel — Tue, 17 Apr 2018 12:04:04 GMT

James,

It's actually not given me an error yet. The longest I've let it go is about 15 minutes. It just sits there and churns and never finishes. I'm going to try it again for at least an hour and see if it will eventually give me an error.

Josh

Re: Survey123 Updated Form Will Not Publish

JoshHabel — Tue, 17 Apr 2018 14:00:32 GMT

I've now let it run for about 2 hours and it has not finished or given me an error.

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Tue, 17 Apr 2018 15:50:35 GMT

Thanks Josh,

From your description, it sounds as if there's an uncaught error in the publishing process. At what step is this occurring (what is the last message displayed by the publishing screen)?

Re: Survey123 Updated Form Will Not Publish

JoshHabel — Tue, 17 Apr 2018 15:54:11 GMT

The hangs up at the Updating survey form package.

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Tue, 17 Apr 2018 16:04:52 GMT

Thanks Josh,

To diagnose further, there are 2 approaches:

1. If you could start a log file to record the publishing process, the specific error can be determined. See Troubleshoot—Survey123 for ArcGIS | ArcGIS and turn on logging (you can do so while the console list is still searching to log to a text file)

2. If you happen to know if anything has happened to the form item (i.e., it's been deleted, or moved folders/owners), that would likely be the cause.

Re: Survey123 Updated Form Will Not Publish

JoshHabel — Tue, 17 Apr 2018 16:22:38 GMT

I'm thinking i did move the form and service to a different folder. Looking at my content it looks like i moved it from the folder that was automatically generated when i originally published it. Attached is the error log which seems to verify this.

Re: Survey123 Updated Form Will Not Publish

JoshHabel — Tue, 17 Apr 2018 16:25:31 GMT

James that was it I just moved it back and it published without issue.

Thanks!

Josh

Re: Survey123 Updated Form Will Not Publish

Anonymous User — Thu, 12 Sep 2019 19:00:11 GMT

Hi James,

I'm running into a very similar problem but with the web form. I can see the form after my initial publish, but if I make any updates and try to publish again, the form sits and churns...forever.

I attempted to check the log files and my folder structure has not changed.

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Thu, 12 Sep 2019 20:02:34 GMT

Hi Joseph,

If you could share the log file (which needs to be turned on before the publish attempt), that would help determine what is at issue.

Re: Survey123 Updated Form Will Not Publish

SamanthaGriffore — Fri, 27 Sep 2019 19:01:35 GMT

Hello, James Tedrick‌ I am also having this issue. I've been updating the form for a couple days and collecting data. Today it just churns when I try to publish with latest edit. I have run the log file, attached. It is saying that my survey feature does not exist in the folder, but I've not moved it.

Any ideas?

Re: Survey123 Updated Form Will Not Publish

SamanthaGriffore — Fri, 27 Sep 2019 19:03:47 GMT

Sorry, didn't attach!

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Fri, 27 Sep 2019 19:18:46 GMT

Hi Samantha,

Can you make sure the form item has an item ID 5f0e44422b024cd1a81ef863730af0c7 ? If you can, also verify teh folder id (a8e8f740c9ef48d7ba1b2af2e8d3ad5c); the easiest way to do that is to right-click the folder in My Content and select 'Inspect Element' - the value will be ina . data- attribute fo the folder's entry.

Re: Survey123 Updated Form Will Not Publish

SamanthaGriffore — Fri, 27 Sep 2019 19:48:13 GMT

form item id=ea69573dd80444718d057b716a829c53 (not the same)

folder id = ddcf9ceeccb347f18c70d7a64befcb01 (not the same)

Any idea why it would have changed on me? Is there a way to update where it's publishing or do I need to delete the feature?

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Mon, 30 Sep 2019 16:51:09 GMT

Hi Samantha,

I do not know of a reason for the form id and folder id to have changed outside of significant events in managing content in your ArcGIS Online account (completely republishing the form, moving from one folder to another, deleting and recreating the form).

To update, go to the following folder in your computer (have Survey123 Connect closed):

C:\Users\<username>\ArcGIS\My Survey Designs\<Name of the Survey>

Inside the folder will be a file with the extension .iteminfo. Open that file with Notepad or another text editor. You will need to update the following values:

- id: gets the new item id

- ownerfolder: gets the new folder id

Re: Survey123 Updated Form Will Not Publish

SamanthaGriffore — Mon, 30 Sep 2019 16:59:02 GMT

Thanks

Re: Survey123 Updated Form Will Not Publish

Anonymous User — Tue, 21 Jul 2020 19:45:52 GMT

I am having the same issue as original poster, where the survey will not republish because I moved it from the folder that was created when it originally published. Is there a way around this? I have numerous surveys developed out of Survey123 Connect for a single project and would like to avoid having 5+ folders associated. Is there a setting on the back end that I can change to fix this?

Re: Survey123 Updated Form Will Not Publish

JamesTedrick — Tue, 21 Jul 2020 23:04:18 GMT

Hi Jennifer,

While easier to move the forms back into their original folders, you can update the form item on your computer to reflect the new folder. Find the ID of the folder the form is in (the easiest way is to right click on the folder in the item details web page and select 'Inspect Element'). Then update the folder in the .iteminfo file of the form.

Re: Survey123 Updated Form Will Not Publish

ElizabethNaro — Mon, 03 Aug 2020 11:41:13 GMT

I am having a similar issue with updating a published form. I am trying to add a hidden field to a repeat that will pull an answer from the parent data into the related table. I know it is not an issue with the folder itself since I can make updates to the text of the questions in both the parent form and the repeat. Yet when I try to add this hidden field the publishing process gets stuck on the first step (getting form information) and just churns forever. Ideas on what might be causing this?