topic Re: Integromat Webhook refresh_token expired warning in ArcGIS Survey123 Questions

Integromat Webhook refresh_token expired warning

JonathanFleming — Thu, 29 Aug 2019 20:34:28 GMT

I have a webhook setup with Survey123 through Integromat that sends an email through gmail when a survey is submitted. Today I started getting a warning:

Cannot initialize the scenario because of the reason 'Scenario validation failed - 1 problem(s) found.'
Failed to verify connection 'My ArcGIS Online connection'. [498] refresh_token expired

I'm hoping this is a simple refresh/re-path somewhere, but I'm not sure if it's on the Survey123 side or the Integromat side. Any assistance is greatly appreciated.

Re: Integromat Webhook refresh_token expired warning

KassandraRodriguez — Thu, 29 Aug 2019 20:43:03 GMT

Go to Connections, then click on Verify and it should have an option to Reauthorize

Re: Integromat Webhook refresh_token expired warning

wcozzens — Tue, 03 Sep 2019 11:46:50 GMT

While the above method works to get the Scenario running again in Integromat, the token expires again in 2 weeks.

Is there a solution that will refresh the token automatically when using the Survey123 "Watch Survey" module in Integromat? It would be great is somebody could paste clear instructions for doing this, I've seen other more complicated replies for doing this using JSON but it doesn't seem like this should be necessary if using the Watch Survey module, isn't there a simple solution?

Re: Integromat Webhook refresh_token expired warning

JonathanFleming — Tue, 03 Sep 2019 12:40:55 GMT

Thanks Kassandra. That worked perfectly and I'm happy to know that it's an easy fix.

Re: Integromat Webhook refresh_token expired warning

JonathanFleming — Tue, 03 Sep 2019 12:42:43 GMT

Hi Keith...good to know that this expires again in a couple weeks. I haven't pursued an answer, but moving forward I'm interested in a more long term solution as well.

Re: Integromat Webhook refresh_token expired warning

BradySmith — Tue, 03 Sep 2019 19:37:58 GMT

We have been dealing with this issue for a while and are about to give up on using web hooks. Is there any solution around having to log in every two weeks and refreshing a token?

Re: Integromat Webhook refresh_token expired warning

JamesTedrick — Thu, 05 Sep 2019 02:26:13 GMT

Hi Jonathan,

Thanks for reporting this - the token should not expire after 2 weeks. We will investigate and try to correct this. Just to check, this is linked to an ArcGIS Online org account, correct (as opposed to ArcGIS Enterprise)?

Re: Integromat Webhook refresh_token expired warning

JonathanFleming — Thu, 05 Sep 2019 12:52:45 GMT

Hi James,

You are correct, this is an ArcGIS Online org account.

Re: Integromat Webhook refresh_token expired warning

RogerCleaves1 — Thu, 05 Sep 2019 15:59:56 GMT

I'm also running into the same issue. I know there was a blog article somewhere about getting a token for the connection, but not sure this is the best solution. Keep us updated when this is fixed!

Re: Integromat Webhook refresh_token expired warning

wcozzens — Fri, 06 Sep 2019 16:41:11 GMT

Same here - ArcGIS Online org account. Reauthorizing the account in Integromat works temporarily, but it will expire again in about 2 weeks.

Re: Integromat Webhook refresh_token expired warning

JenniferMcKee__GISP — Fri, 13 Sep 2019 14:51:55 GMT

I'm also having the same issue. we are using an AGOL account and I had to reauthorize the token today to get it to work.

Re: Integromat Webhook refresh_token expired warning

BenjaminHanzen — Wed, 25 Sep 2019 14:23:38 GMT

Has there been any further investigations or updates to the refresh token?

Re: Integromat Webhook refresh_token expired warning

EricShreve — Wed, 25 Sep 2019 22:12:33 GMT

I had this issue as well today. One of my users notified me when they did not receive an email response after submitting a form.

Re: Integromat Webhook refresh_token expired warning

JonathanFleming — Thu, 26 Sep 2019 13:56:37 GMT

I haven't received any updates. For now I just have to remember to go into Integromat every couple weeks, or wait until I get an email about an error and then reprocess the submission after the token refresh.

Re: Integromat Webhook refresh_token expired warning

JamesTedrick — Thu, 26 Sep 2019 17:57:03 GMT

Hi Frank,

Yes, we are attempting to resolve this issue. We believe we have it set up to stay connected once you reconnect at this point, but the nature of this means it will take a bit of time to be completely sure of it.

Re: Integromat Webhook refresh_token expired warning

IsmaelChivite — Thu, 26 Sep 2019 18:59:45 GMT

Hi Eric. Thanks for reporting this. To make sure we start with a clean slate: Please go into the connection that has the token expired and re-authorize it by authenticating against ArcGIS Online again. Details in this commeent. Calvin Jung‌ Sergio Domenech Zueco‌ If you observe the token expiring again please let us know. The token should not expire. We are making adjustments to get this solid.

Re: Integromat Webhook refresh_token expired warning

ZoralysCalle — Mon, 07 Oct 2019 16:46:51 GMT

Hi, I just had to re-authorize My ArcGIS Online connection to get my webhook setup through Integromat to work again.

Re: Integromat Webhook refresh_token expired warning

JamesTedrick — Wed, 09 Oct 2019 19:27:10 GMT

Hi Zoralys,

And to confirm, you reset the token at/just after the time of Ismael's post (Sept. 26)?

Re: Integromat Webhook refresh_token expired warning

ZoralysCalle — Tue, 15 Oct 2019 15:08:02 GMT

Hi James, Yes, Oct 7th.

Re: Integromat Webhook refresh_token expired warning

JamesTedrick — Wed, 16 Oct 2019 20:40:06 GMT

Hi Zoralys,

Just to confirm, you needed to reauthorize your token on the same day? That would indicate a different issue than the one that was being described in Ismael's post (which concerns expiration based on the initial connection's lifespan).