topic Re: Background image not showing up in sketch. Problem with default column? in ArcGIS Survey123 Questions

Background image not showing up in sketch. Problem with default column?

Chris_Anderson — Thu, 26 Jul 2018 20:40:09 GMT

I have a survey where users have the ability to sketch on top of a default photo. But, after the newest release, this option does not work. Prior to the version 3 release, users would click on the pencil icon to engage sketch mode. Now, the pencil icon is gone, and at the bottom is the name of the background image. If I click on the name, hoping to start sketching, it changes to a text box (nothing happens when I change the name). Same thing happens with the annotate appearance option. This happens on the S123 app on iPhone and Android, as well as the desktop app on a Windows 7 machine. Yes, the background image is in the media directory under My Surveys/<survey name>.

If I recreate the sketch in another, new survey, the same happens as my published survey. But, if I do not use a default image, the sketch works with the draw appearance (it is blank, but it works. ) If I use the annotate appearance, I can click on the pencil at the bottom, open up the .PNG I use as my default background image, and everything works fine.

So, it looks like there could be an issue with S123 reading a default image for the draw and annotate appearances.

Is anyone else running into this issue?

Chris Anderson

Re: Background image not showing up in sketch. Problem with default column?

Anonymous User — Fri, 27 Jul 2018 00:44:44 GMT

Hi Chris,

Thanks for your post, we have identified with issue as a bug introduced in the 3.0 release, and will be working to fix it as soon as possible. I have added your comments and feedback to the issue and will keep you updated when we are ready to release the update to fix it.

Phil.

Re: Background image not showing up in sketch. Problem with default column?

ThomasPerriment1 — Fri, 27 Jul 2018 08:59:12 GMT

Hi Chris,

I've been experiencing the same. Phil, glad to know that it's been picked up and the team are working on a fix.

Thomas

Re: Background image not showing up in sketch. Problem with default column?

Chris_Anderson — Thu, 04 Oct 2018 14:27:17 GMT

Philip,

Just checking in to see if ESRI has a solution to the sketch problem. My team members are hoping a solution will be available for a training session in Feb. with permit holders from around Florida and/or the beginning of sampling season in mid-March.

Chris Anderson