topic Re: Why does the 'Extensions Disabled' message display for only some users? in ArcGIS Survey123 Questions

Why does the 'Extensions Disabled' message display for only some users?

ChrisBlinn1 — Tue, 16 Oct 2018 13:22:44 GMT

I am using a pulldata() function to call a JavaScript function that does a spatial query of a geopoint against a REST endpoint and return a field value. This works great for some users, but not all users. For others, they only see an 'Extensions Disabled' message.

I saw this forum posthttps://community.esri.com/thread/219055-launching-survey-123-with-a-url-from-the-workforce-field-map-works-on-ios-but-not-android but we are seeing the issue with iOS as well.

Is this just a bug?

Re: Why does the 'Extensions Disabled' message display for only some users?

JamesTedrick — Tue, 16 Oct 2018 21:09:20 GMT

Hi Christopher,

Are the users members of your organization?

Re: Why does the 'Extensions Disabled' message display for only some users?

ChrisBlinn1 — Thu, 18 Oct 2018 13:58:03 GMT

Hi James,

No, just members of the group we have shared the survey with. Is that a limitation?

Thanks,

Chris

Re: Why does the 'Extensions Disabled' message display for only some users?

JamesTedrick — Fri, 19 Oct 2018 16:36:49 GMT

Hi Christopher,

There is a limitation that only the members of the same organization a form originated in can use the custom JavaScript functionality. Users may be affected by accidental logout when going offline- this would disable the capability as well.

Re: Why does the 'Extensions Disabled' message display for only some users?

Jodie_M_Gosselin — Tue, 19 Mar 2019 19:13:27 GMT

Hi James,

I am also running into the Extensions Disabled message when using a java script extension to perform spatial inheritance. All of the users are named users within our organization. The calculation fields in the form are accessing feature services hosted on our ArcGIS Online account. The feature services are also shared publicly. Is there something that can be causing this?

Re: Why does the 'Extensions Disabled' message display for only some users?

JamesTedrick — Wed, 20 Mar 2019 16:04:53 GMT

Hi Jodie,

The only reason you should be seeing that is if the user is not logged in at the time the form is open- the restriction is that a user must be in the same organization as the form.

Re: Why does the 'Extensions Disabled' message display for only some users?

AdilsonFurlani — Mon, 29 Jul 2019 17:40:03 GMT

Hello James.

I have this same problem: I did a Survey that accesses some public FS (in my organization) and when I published I gave access to another user (in my organization), but the following problem is occurring: When I install the survey using the account I used to make this Survey (owner account), sign out of this owner account in the field app (after installing the survey) and sign in using the other account (which I shared my survey - by group) this Survey works well. In this case, Survey works well with this other account after this procedure.

However, if I try to install this Survey using another account directly (which I shared my Survey - by group), I get the message "Extensions disabled".

As a result, I understand that "pulldata(@javascript"... only works if Survey is installed using the Survey owner's account. If the Survey is installed using another account (an organization account) where this Survey was previously shared (using Public sharing, inclusive), the Survey will not work by returning the message “Extensions Disabled.” Am I right in my remarks or do I have anything I can do to resolve this issue?

Thank you.

Re: Why does the 'Extensions Disabled' message display for only some users?

JamesTedrick — Thu, 08 Aug 2019 00:00:24 GMT

Hi Adilson,

There was an issue that has been since resolved with a hotfix (3.5.176/3.5.177). I would encourage you to upgrade and redownload the form to see if this resolves the issue.