topic Re: Adding a thumbnail using Survey123 web designer in ArcGIS Survey123 Questions

Adding a thumbnail using Survey123 web designer

ShaneClarke — Thu, 15 Mar 2018 15:18:11 GMT

Is there a way to use Survey123 web designer to add a thumbnail so that it displays in the Survey123 apps? Or do I HAVE to use Survey123 Connect? I hope not!!

Re: Adding a thumbnail using Survey123 web designer

BrandonArmstrong — Thu, 15 Mar 2018 15:34:58 GMT

Hi Shane,

You can choose a thumbnail in the 'Create a New Survey' dialogue, or alternatively, after the survey is created through the 'Edit Survey Info' dialogue when selected from the My Surveys page of survey123.arcgis.com.

Re: Adding a thumbnail using Survey123 web designer

ShaneClarke — Thu, 15 Mar 2018 15:37:26 GMT

Yes, but this thumbnail does NOT display in the Survey123 apps (tested on Windows and iOS)!

Re: Adding a thumbnail using Survey123 web designer

BrandonArmstrong — Thu, 15 Mar 2018 15:42:45 GMT

Have you tried to update the surveys within the field app after uploading the thumbnail?

If you have done this, how about deleting the survey and redownloading? I have experienced delays in the past, so I'd also be interested to know how long ago you added the thumbnail or created the survey with the thumbnail.

Thanks,

Brandon

Re: Adding a thumbnail using Survey123 web designer

ShaneClarke — Thu, 15 Mar 2018 15:47:25 GMT

Yes, I have tried both options - multiple times. I added the thumbnail about 45 minutes ago. I suspect that the thumbnail in the Survey123 apps can only be set via Survey123 Connect. Correct?

Re: Adding a thumbnail using Survey123 web designer

BrandonArmstrong — Thu, 15 Mar 2018 15:54:23 GMT

It appears that we do have an open issue in our backlog outlining this behavior...

If possible, can you try to completely uninstall the Survey123 field app and reinstall it? After doing so, does the correct thumbnail appear?

I have gone ahead and updated the issue with your comments in the meantime.

Thanks,

Brandon

Re: Adding a thumbnail using Survey123 web designer

ShaneClarke — Wed, 11 Apr 2018 18:10:54 GMT

Thanks, Brandon. I uninstalled and reinstalled the app on my iPhone and this did not solve the issue.

Re: Adding a thumbnail using Survey123 web designer

ShaneClarke — Wed, 11 Apr 2018 18:16:42 GMT

Any idea when this will be fixed? I am using the latest version on iOS 2.7.98.

Thanks!

Re: Adding a thumbnail using Survey123 web designer

BrandonArmstrong — Thu, 12 Apr 2018 15:45:57 GMT

Hi Shane,

Although we are actively looking into this issue, we do not currently have a prospective date/release for it's resolve.

Brandon

Re: Adding a thumbnail using Survey123 web designer

OscarSepulveda_III — Thu, 21 Jun 2018 04:08:52 GMT

I am having this issue. Whereby, my form was developed on the Browser and the thumbnail does not show up on the Survey123 app.

iPhone 7 plus

11.4 iOS

I tried deleting and reinstalling the app without success. I even tried going to AGOL and adding the thumbnail to each feature layer and form found within the surveys folder.

Re: Adding a thumbnail using Survey123 web designer

OscarSepulveda_III — Mon, 25 Jun 2018 02:23:22 GMT

Ismael Chivite or Brandon Armstrong any updates on my post from June 20, 2018? Unable to set thumbnail for web designer either during development or AGOL.

Re: Adding a thumbnail using Survey123 web designer

BrandonArmstrong — Fri, 29 Jun 2018 17:02:22 GMT

Hi Oscar,

We are still investigating this one, however, as a workaround you can download the survey to Survey123 Connect, add a thumbnail there, and then republish.

Re: Adding a thumbnail using Survey123 web designer

AurelieShapiro — Mon, 11 Feb 2019 22:25:25 GMT

I have done both - added the thumbnail online, it downloads, but doesn't show up in the app (which I also just deleted and re-installed on android). Then I put it in Survey123, re-published, it's online but still doesn't show up in the app.

Re: Adding a thumbnail using Survey123 web designer

Anonymous User — Wed, 22 Jan 2020 19:12:04 GMT

Has there been any progress with this issue? I am still having the same problem. I have tried adding the thumbnail online, to the feature service, in connect etc. Every time the thumbnail disappears, I have older surveys that the thumbnail has worked for so I am not sure what has changed.

Thanks

Re: Adding a thumbnail using Survey123 web designer

JamesTedrick — Fri, 31 Jan 2020 21:05:49 GMT

Hi Michael,

Some work has been done to ensure thumbnails are updated. Can you provide an example of a thumbnail file that is not working?

Re: Adding a thumbnail using Survey123 web designer

Anonymous User — Fri, 31 Jan 2020 21:22:14 GMT

James,

I have found that adding a thumbnail picture only works if you add the image as a thumbnail to the Form that is created when you first publish a survey to AGOL. No matter how many times I have tired to republish a survey with a thumbnail from Connect it never works, when I try to add the thumbnail online it disappears right away. Only adding the photo to the thumbnail of the Form created for each survey has worked for me. Im happy to have found a way that works but it is confusing why the obvious places do not work.

Thanks

Re: Adding a thumbnail using Survey123 web designer

JamesTedrick — Wed, 05 Feb 2020 22:18:58 GMT

Hi Michael,

Republishing a form with an updated thumbnail does work. Can you describe a step-by-step procedure for a process that you are seeing not work?

Re: Adding a thumbnail using Survey123 web designer

Anonymous User — Wed, 05 Feb 2020 22:36:36 GMT

Hi James,

In my current version of survey123 3.7.60 Connect, if I select a .jpg as a thumbnail when I publish the survey to AGOL and go to survey123.com the thumbnail is gone, if I add the same image to the thumbnail on the published survey on survey123.com the thumbnail disappears after refreshing the page. The ONLY way I have been able to get the thumbnail to stick, is to use the image as the thumbnail for the Form that is made on AGOL when you publish a survey. Once the form has the thumbnail, the image sticks across all locations.

Step by step

(in survey123 connect desktop)

1. add .jpg as thumbnail to survey

2. publish survey

3. check survey on survey123.com

4. Thumbnail gone

(on survey123.com)

1. click on stock thumbnail for survey

2. direct to file path with desired .jpg (same .jpg as before)

3. save thumbnail

4. refresh page

5. thumbnail gone

(in AGOL)

1. Navigate to Form created when survey is published

2. click stock thumbnail for form

3. navigate to same .jpg

4. choose and save thumbnail

5. refresh page

6. thumbnail with correct .jpg is saved on AGOL, Survey123.com, Survey123 Connect, and Survey123 IOS app

Either way I have got the thumbnail to stick, but it would be nice if it worked correctly in the obvious places (thumbnail in connect, thumbnail on survey123.com)

Thanks James

Re: Adding a thumbnail using Survey123 web designer

JohnBickmore — Tue, 03 Mar 2020 06:32:46 GMT

I have just spent an hour trying to get a thumbnail to stick to a survey

Adding in the form overview was the only way that worked

Re: Adding a thumbnail using Survey123 web designer

TimothyKing3 — Sun, 05 Apr 2020 18:19:46 GMT

Hi I had this issue as well. I found out that if there are any spaces in the file name Survey 123 Thumbnail.jpg and I used it it would work until I updated the 123 form. If you remove the spaces it will stick. So Survey123Thumbnail.jpg should work.