topic Publishing Survey gets hung up in ArcGIS Survey123 Questions

Publishing Survey gets hung up

CarlHolt1 — Wed, 21 Dec 2016 16:53:56 GMT

Trying to republish a survey, no data to get overwritten , but it gets hung up when trying to delete a service item.

Re: Publishing Survey gets hung up

JamesTedrick — Wed, 21 Dec 2016 17:24:25 GMT

Can you try manually deleting the form item, feature layer and folder by logging into ArcGIS Online's website and going to 'My Content'? You should then be able to republish.

Re: Publishing Survey gets hung up

CarlHolt1 — Wed, 21 Dec 2016 18:32:54 GMT

Deleted form item and feature layer, but it still get's hung up

Re: Publishing Survey gets hung up

JamesTedrick — Wed, 21 Dec 2016 18:35:49 GMT

Can you try to also delete the .iteminfo file in the survey directory? If that does not work, can I ask you to do an attempt while enabling logging (you can enable logging from the settings button on the gallery page; go to the 'Diagnostics' tab).

Re: Publishing Survey gets hung up

CarlHolt1 — Wed, 21 Dec 2016 18:45:13 GMT

Can you please remind me where the survey directory is?

Re: Publishing Survey gets hung up

JamesTedrick — Wed, 21 Dec 2016 18:47:09 GMT

The easiest way to access is to click on the 'folder' button while the survey is being displayed in Survey123Connect.

Re: Publishing Survey gets hung up

CarlHolt1 — Wed, 21 Dec 2016 18:52:43 GMT

That worked, but I still had to delete the folder on AGOL that contained web maps.

Re: Publishing Survey gets hung up

CarlHolt1 — Thu, 02 Feb 2017 20:11:24 GMT

Is the reason the publishing gets hung up because the feature layer has a view of the feature layer, via a stakeholder layer? and/or the feature layer is being used by an AGOL map?

Re: Publishing Survey gets hung up

randeegreenwald — Thu, 16 Feb 2017 17:00:54 GMT

I deleted these items and now I no longer have a survey. Luckily I created a copy before doing the deleting. But I still cannot publish my survey!

Re: Publishing Survey gets hung up

JamesTedrick — Fri, 17 Feb 2017 00:35:47 GMT

Hi Carl,

That should not be an issue, Survey123 Connect can publish over an existing survey that has views. If you're still having problems, it might make sense to open an issue with Esri Technical Support so this behavior can be debugged.

Re: Publishing Survey gets hung up

randeegreenwald — Mon, 27 Feb 2017 18:25:17 GMT

James and Carl. I did speak with technical support and the problem is a bug in the optional "other" field.

So I had to delete the "other" text and then retype it again. This happened to me twice so I applied the same fix and it worked both times.

Re: Publishing Survey gets hung up

CarlHolt1 — Tue, 02 May 2017 18:00:52 GMT

ragreenw_Nursing‌, what do you mean delete "other" text and retype it? In the label field of Survey123 Connect?