topic Re: Send Error Code 403 in ArcGIS Survey123 Questions

Send Error Code 403

LorettaWinton — Thu, 17 Mar 2016 16:15:12 GMT

Hello, I am getting Send Error Code 403 upon trying to upload about 300 surveys. I thought it was just a poor connection, but now I am on very good WiFi and I get the same error. My survey was working perfectly before, then my Survey123 app automatically updated. I hadn't uploaded data yet and all that data was lost (which made me really unhappy). So the next days surveys are these that will not upload. Any idea how to get them to upload? Also, any idea why the autoupdate deleted my data?

Thanks,

Lori

Re: Send Error Code 403

HannahFerrier — Mon, 21 Mar 2016 04:58:56 GMT

This error is caused when you are attempting to upload your results when logged in as a user that does not have permission to update the feature service.

Please check that you are logged in as the correct user and check the permissions for your feature service in ArcGIS Online.

Thanks,

Hannah

Re: Send Error Code 403

LorettaWinton — Mon, 21 Mar 2016 17:00:54 GMT

Thanks Hannah, That worked a treat!

Re: Send Error Code 403

LorettaWinton — Mon, 21 Mar 2016 17:53:00 GMT

So on the iPad in question I had to logout the worker that took that data and log back in as myself (I published the service). Then I was able to get the data to upload. But how can I ensure that workers can all upload the data they took without bringing their devices back to me? We also use the Collector app, and this user doesn't have any problems submitting data he took through that.

Re: Send Error Code 403

HannahFerrier — Wed, 23 Mar 2016 06:16:28 GMT

You should be able to share your surveys with other named users, your organization or groups in ArcGIS Online. Make sure your users have permission to update your feature service and you should be all good.

Log into survey123.arcgis.com to manage and share your surveys.

- Hannah

Re: Send Error Code 403

CarlHolt1 — Fri, 09 Dec 2016 16:08:06 GMT

I am having the same issue. I shared the feature layer with the group, signed out and back in on Survey123 App, but I still cannot send the surveys.

Re: Send Error Code 403

IsmaelChivite — Fri, 09 Dec 2016 16:16:37 GMT

Hi Carl. Try the following:

1-Login to survey123.arcgis.com

2-Click on the collaborate tab for your survey and share your survey with a group (or the organization)

3-Go back to the app, login with a user belonging to the group in step 2 and submit

Re: Send Error Code 403

CarlHolt1 — Fri, 09 Dec 2016 16:49:51 GMT

Ismael Chivite‌ I have made those changes and followed the steps. Now I get a Send Error code 400.

Re: Send Error Code 403

IsmaelChivite — Fri, 09 Dec 2016 19:17:21 GMT

Thanks Carl. Then it is time to open an Esri Technical Support incident so we can look at your data and survey more closely. The Tech Support analyst will need to have access to your XLSForm as well as to the data in your device (sqllite and attachments folder). Noah Sager‌

There is a chance that the data in your device was captured with a version of the survey that is older than the version of the survey currently in ArcGIS Online.

Re: Send Error Code 403

CarlHolt1 — Fri, 09 Dec 2016 19:37:24 GMT

I will do that, but to add another layer, I have no issues when sending the surveys logged in as myself (admin). I was able to send a newly created survey (logged in as me) and the saved survey as the user.

Re: Send Error Code 403

Noah-Sager — Fri, 09 Dec 2016 19:40:33 GMT

I sent you a message via GeoNet cqholt‌. I look forward to hearing back from you soon.

Re: Send Error Code 403

IsmaelChivite — Fri, 09 Dec 2016 19:40:54 GMT

Lets see if I understand. So exactly from the same device:

- You login with user 1 and you get an error on submit

- You login with an admin and you can submit successfully?

Re: Send Error Code 403

CarlHolt1 — Fri, 09 Dec 2016 19:46:29 GMT

ichivite-esristaff‌ that is correct.

Re: Send Error Code 403

IsmaelChivite — Fri, 09 Dec 2016 19:57:47 GMT

Thanks Carl. Lets take this offline with Noah. Please check your GeoNet Message inbox for details.

Re: Send Error Code 403

Anonymous User — Mon, 27 Nov 2017 14:22:09 GMT

@Ismael Chivite I am having the same issue with one of my surveys, where a named user cannot submit data to a survey that I published (Admin), but in this instances I have one named user that can submit surveys (who has a Publisher role) and another named user (who has a User role) that cannot submit surveys.

Do you have any ideas why this is happening as they are part of the group and I have even changed their Role to a Publisher and we still receive the error of 403.

Any help would be greatly appreciated.

Thanks!

Mike

Re: Send Error Code 403

Anonymous User — Tue, 20 Feb 2018 19:34:19 GMT

Noah Sager‌ Is there a comprehensive list of error messages that extend the list found at: Troubleshoot—Survey123 for ArcGIS | ArcGIS ? Is the ability to customize these messages supported currently or do the errors exist as built-ins with the distributed Survey123 apps?

Re: Send Error Code 403

JamesTedrick — Tue, 20 Feb 2018 20:27:44 GMT

Hi Tom,

In most cases, the error messages that you see with codes are coming directly from the Portal/Feature Service endpoint (as is the case in the example at the top of the message). The 4xx and 5xx are standard HTTP Error Codes - in this case, 403 indicates that a user is not authorized to access a certain resource. 5xx codes indicate that an error has occurred somewhere in the processing of the request - the cause is highly specific to what the particular operation is, thus hard to document a complete list. Other codes will be specific to the operation of the Feature Services or other components of ArcGIS Enterprise/ArcGIS Online.

Re: Send Error Code 403

Anonymous User — Tue, 20 Feb 2018 20:42:18 GMT

Thanks James, for context, the end goal is notifying users of deprecated or inaccessible surveys directly within Survey123. Appreciate the info

Re: Send Error Code 403

SandeepMidgule1 — Mon, 08 Oct 2018 11:05:07 GMT

Hi,

I am getting a similar error which trying to hit my SOE.

Unable to satisfy request. Permission denied (service capability not enabled). I have an administrative role still getting the error.

Thanks,

Sandeep.

Re: Send Error Code 403

JamesTedrick — Tue, 09 Oct 2018 23:12:28 GMT

Hi Sandeep,

Because you are using an SOE, this may make it difficult to debug via the forums. I would suggest filing an support ticket.