topic Re: IOS Crashes in ArcGIS Survey123 Questions

IOS Crashes

RonKnepper — Wed, 26 Apr 2017 00:46:08 GMT

So today we were out collecting data with the same form as used previously. There were 2 of us collecting both with the current version of Survey123. We were in some very poor service areas so attempted to switch to airplane mode to help with battery life. I am using Android and no issues. My partner is using the most recent IOS on his IPhone. He was having constant crashes mid entry loosing data in airplane mode, about 50% of his attempts crashed. Took it out of airplane mode and it improved a little but we determined it would still crash when he had no service. It would always crash after attempted to take a photo. A bit of a pain, he ended up saving as a draft before each picture attempt so if it crashed he did not loose all data. Any ideas on this?

Re: IOS Crashes

JamesTedrick — Wed, 26 Apr 2017 17:48:57 GMT

Hi Ron,

What type of iPhone was being used? We haven't heard of instability linked to airplane mode/connectivity before. If this can be reproduced, can you file a tech support ticket to provide more details for us to attempt to reproduce?

Re: IOS Crashes

RonKnepper — Thu, 27 Apr 2017 12:10:33 GMT

Iphone 7 IOS 10.3.1 I will have him put it into airplane mode today and try to duplicate. Just odd, it didn't happen at all Monday then Tuesday it was non stop all day