topic Re: Cant see the data in ArcGIS Survey123 Questions

Cant see the data

JumaKhudonazarov — Wed, 11 Apr 2018 21:03:22 GMT

When I submit the data and go to survey123.arcgias.com to section of data I can see my data , but if export to cell all information there. `what is wrong?

Re: Cant see the data

JamesTedrick — Wed, 11 Apr 2018 21:07:39 GMT

Hi Juma,

What file format(s) have you tried exporting to?

Re: Cant see the data

JumaKhudonazarov — Wed, 11 Apr 2018 21:18:07 GMT

I just exported to excel and it works but I cant see data on survey123 website?

Re: Cant see the data

JamesTedrick — Wed, 11 Apr 2018 22:04:11 GMT

You should be able to see the data on the Survey123 website. Can you provide a screenshot of what you are seeing?

Re: Cant see the data

JumaKhudonazarov — Thu, 12 Apr 2018 09:25:52 GMT

Re: Cant see the data

JumaKhudonazarov — Thu, 12 Apr 2018 09:28:46 GMT

Also I can see in the map location where survey has been carried out through geopoint question in XLS form.

Re: Cant see the data

JamesTedrick — Thu, 12 Apr 2018 18:06:26 GMT

Hi Juma,

Thanks - what browser(s) are you using? Can you try a second browser if you haven't (I'm trying to determine if its browser specific).

Re: Cant see the data

JumaKhudonazarov — Fri, 13 Apr 2018 08:04:05 GMT

I have few survey and for most of them it works on the same browser. Which browser I can use?

Re: Cant see the data

JamesTedrick — Fri, 13 Apr 2018 19:21:52 GMT

Hi Juma,

What I'm trying to figure out if the issue is browser-specific or general. I have seen this Safari previously, but we had fixed it when it occurred.

Re: Cant see the data

JumaKhudonazarov — Fri, 13 Apr 2018 19:30:07 GMT

I tried both safari and chrome all the same. Also it takes long time for survey to appear and I cant see geolocation. I have other survey and they are ok? What I can do should I start design new survey XLS form?

Re: Cant see the data

JumaKhudonazarov — Fri, 13 Apr 2018 19:31:19 GMT

Do you have any staff in UK who is dealing with survey123?

Re: Cant see the data

JamesTedrick — Fri, 13 Apr 2018 20:13:59 GMT

Thanks for the info. Can you share the form design with me (you can e-mail jtedrick @ Esri.com). Otherwise, yes, you can work through Esri UK - cconnollyesriuk-esridist‌, what would be the appropriate channel?

Re: Cant see the data

JumaKhudonazarov — Fri, 13 Apr 2018 21:46:14 GMT

Great will send you the form now , thanks for all support.

Re: Cant see the data

CarmelConnolly — Mon, 16 Apr 2018 14:22:42 GMT

Thanks James Tedrick‌, Juma, our tech support team in the UK will be able to help too, they can be contacted on 01296 745 555 or through support@esriuk.com

Carmel

Re: Cant see the data

JumaKhudonazarov — Mon, 16 Apr 2018 14:46:10 GMT

ok thanks. Richard has been in touch but no solution so far. It looks like other people have have similar concern.

Re: Cant see the data

CharlesGantz — Mon, 16 Apr 2018 18:55:36 GMT

I also have this problem. Here is the screenshot:

Also, when I try to open in Map Viewer, all I get is an empty window, no map. Older surveys work properly. Also my survey has repeats, but I don't see them in the table.

Re: Cant see the data

JumaKhudonazarov — Mon, 16 Apr 2018 22:08:35 GMT

Hi Carmel,

Hope all ok. The problem we having is more technical and needs to be looked at high level. Can someone please help?

Best regards,

Juma

Re: Cant see the data

JamesTedrick — Mon, 16 Apr 2018 22:15:26 GMT

Hi Charles,

Your screenshot did not come through - can you repost?

Re: Cant see the data

JumaKhudonazarov — Mon, 16 Apr 2018 22:19:23 GMT

Hi James,

Hope all ok. have you managed to look at my form ? I still have the same problem.

Best regards,

Juma

Re: Cant see the data

JamesTedrick — Mon, 16 Apr 2018 22:40:24 GMT

Hi Juma,

Yes, I can see the issue you are experiencing. I'll get an issue filed to examine what's going on.