topic Re: Thumbnails get lost in ArcGIS Survey123 Questions

Thumbnails get lost

MelanieLauffenburger — Mon, 06 May 2019 20:54:37 GMT

Hi there,

does anyone know why the thumbnail always disappears from my survey?

Thanks for your help...

Re: Thumbnails get lost

Jim-Moore — Mon, 06 May 2019 23:49:53 GMT

Hi Melanie

Could you please describe in more detail the behaviour you're seeing? Is the survey thumbnail not displaying in Connect, the field app or in the web app? Would it be possible to attach the image file to this post? One thing to check is the file extension - Connect requires all image files used for thumbnails to have a lowercase file extension.

Thanks & regards,

Jim

Re: Thumbnails get lost

JackPalmer — Tue, 07 May 2019 01:32:18 GMT

I also get this behaviour. Every time I republish/update a survey from connect, it wipes the thumbnail and I have to reupload the thumbnail and then republish again. It also appears to happen randomly more often than not. And then on some devices it doesn't show the thumbnail even if you redownload the latest survey yet I can the see the thumbnail in the Survey123 online and on my Connect, or sometimes it won't load in my connect yet its working on Survey123 online and devices. The behaviour of it is completed random.

Re: Thumbnails get lost

Jim-Moore — Tue, 07 May 2019 03:04:29 GMT

Hi Jack

Thanks for the details. Does the thumbnail display correctly in ArcGIS Online (for the feature service or Form item)?

Would it be possible to attach the thumbnail image file so I can test?

Jack Palmer and Melanie Lauffenburger - which versions of Connect and field app are you running?

Thanks & best regards,

Jim

Re: Thumbnails get lost

MelanieLauffenburger — Tue, 07 May 2019 08:13:52 GMT

Hi Jack, Hi Jim,

what Jack describes is exactly representing my Problem: "Every time I republish/update a survey from connect, it wipes the thumbnail and I have to reupload the thumbnail and then republish again. It also appears to happen randomly more often than not".

In that case the thumbnail is neither display correct in ArcGIS, nor in Connect, the filed-app or the web app.

I'm using Survey 123 Connect Version 3.3.51.

Thanks & best regards,

Melanie

Re: Thumbnails get lost

JackPalmer — Tue, 07 May 2019 22:34:14 GMT

Hi Jim,

The thumbnail image is just a basic png file. Only ~9KB in size or so. Running Connect V3.3.51 and the field app is the latest android/iOS releases. They seem to show correctly right after a recent republish in my Survey123 Portal site. However it definitely needs to be re-added everytime you republish the survey. Sometimes I will just refresh the page/app and they won't be there. It's bizarre.

Cheers

Re: Thumbnails get lost

Jim-Moore — Wed, 08 May 2019 01:38:44 GMT

Hi Melanie & Jack

Melanie thanks for sharing the thumbnail image and thanks both for the additional info.

I've done some testing using your image (Stadt_für_Alle+-+Kopie.png). After publishing, the thumbnail disappears from the survey's tile in the Connect gallery. The image appears as expected in the field app, Survey123 website and ArcGIS Online items.

If I remove the spaces, special characters and symbols (+ plus sign and ü umlaut) from the filename, replace the thumbnail and publish again the thumbnail is displayed in the Connect gallery as expected. I've logged this issue in our system and will post any updates to this thread.

In the meantime, the workaround is to rename the image file and publish the survey again; or download the survey to Connect (which will refresh the local thumbnail file with the online version). Could you please give this a try and let me know how it goes?

Jack Palmer - just to assist with our investigation, does your image filename contain any spaces, special characters or symbols?

Best regards,
Jim

Re: Thumbnails get lost

AlainChouinard — Wed, 08 May 2019 02:39:52 GMT

I have the same issue. Here is my workaround : I add the thumbnail to the Form and the Feature layer in ArcGIS Online, just like I use to do with any map or app or other content.

Re: Thumbnails get lost

JackPalmer — Thu, 09 May 2019 01:24:43 GMT

Hi Jim,

Thanks for this. My thumbnail names all have spaces in them yes but no special characters. This could potentially be the issue, I will wait to hear back from you guys on whether you think this is definitely the issue. Although to add to your information, redownloading or refreshing my surveys within Connect doesn't refresh my image into connect for me. Thankfully it's not a major issue for myself in Connect my end, as long as end users can see the thumbnails (which appears to be the case) on their devices as they are colour coded for the survey type/department etc.

Cheers,

Jack

Re: Thumbnails get lost

Jim-Moore — Thu, 09 May 2019 06:44:10 GMT

Hi Jack

Many thanks for the additional info. When you download your survey in Connect, does a new image file appear in the survey's folder? If so, how does its filename differ from the original?

Cheers,

Jim

Re: Thumbnails get lost

MelanieLauffenburger — Thu, 09 May 2019 10:36:29 GMT

Hi Jim,

I removed the spaces, special characters and symbols (+ plus sign and ü umlaut) from the filename, replaced the thumbnail and published the Survey again.

Now the thumbnail stays where it should be.

Many thanks for the help!

Best regards,

Melanie

Re: Thumbnails get lost

Jim-Moore — Thu, 09 May 2019 10:44:56 GMT

Hi Melanie

Thanks for the follow-up, that's great to hear it's working now. I'll endeavour to add to this post any info on the thumbnail filename issue if/when an update is available.

Best regards,

Jim

Re: Thumbnails get lost

TI — Thu, 23 May 2019 02:54:21 GMT

I have been experiencing this problem with only one of our surveys. Removing the spaces from the thumbnail image name appears to have fixed it for that survey. Thanks for this advice!

Note that other surveys appear to be OK with spaces in their thumbnail image names. Weird.

Re: Thumbnails get lost

Jim-Moore — Fri, 24 May 2019 03:42:51 GMT

Hi,

Thanks for the additional feedback. That is strange; for the surveys that appear to be OK - were these downloaded to Connect at any point? Is there more than one thumbnail image file in the survey folder?

Thanks,

Jim

Re: Thumbnails get lost

Anonymous User — Tue, 24 Sep 2019 20:24:29 GMT

Hello, I have the same issue as the other users on this thread:

I'm creating forms in Survey 123 Connect v3.5.157. In Settings, I choose for the thumbnail a .png with no spaces in the name and all lowercase including the file extension. Before publishing, the Thumbnail appears as I expect in S123 Connect Settings tab. After I publish I do not see the thumbnail in My Surveys on AGO/S123, and when I close and reopen my survey in Connect I no longer see the thumbnail.

Thanks,

Katie

Re: Thumbnails get lost

Jim-Moore — Thu, 26 Sep 2019 00:52:38 GMT

Hi Katie Andrews

Thanks for the info. Can you see the thumbnail in the field app? After publishing, if you then download the survey to Connect does the thumbnail appear? And/or does an a new .png file appear in the survey's folder?

Thanks,

Jim

Re: Thumbnails get lost

Anonymous User — Mon, 30 Sep 2019 17:19:23 GMT

Jim, after choosing the thumbnail image .png in Survey 123 Connect, Settings, General and I Publish the survey, I can see the .png in the survey folder (not media folder) in My Survey Designs. But, I do not see the image when I view My Surveys in Survey 123 on AGO, rather I see the default green notebook image.

After I close Survey 123 Connect and reopen it, I no longer see my custom thumbnail image in Settings, General, rather I just see the default green notebook image but I do still see that my .png is in the survey folder in My Survey Designs.

Re: Thumbnails get lost

Jim-Moore — Wed, 02 Oct 2019 06:55:52 GMT

Thanks Katie. What is the size and dimensions of your PNG file? Are you able to successfully upload this same file as the thumbnail via the Form item details page in ArcGIS Online, or by going to Edit Survey Info from the survey's menu in the Survey123 website?

Re: Thumbnails get lost

Anonymous User — Mon, 07 Oct 2019 18:45:26 GMT

Jim -

The PNG file is 333 x 228. I am able to upload the same thumbnail file via Edit Survey Info in the Survey 123 website. When I view My Downloads form the iOS app, the thumbnail is visible, however after I download it and view the surveys downloaded to my phone, I no longer see the thumbnail.

Re: Thumbnails get lost

Jim-Moore — Fri, 11 Oct 2019 02:31:37 GMT

Hi Katie Andrews, thanks for the additional information. If possible could you please raise this issue with Esri Support, providing the image file, survey, all relevant app & platform details and steps to reproduce? This will aid our troubleshooting efforts and will also log the issue officially in the system; cases reported by other users can then be added to it, which helps us prioritise issues accordingly.

Thanks,

Jim