topic Re: Login to Survey123 website problem in ArcGIS Survey123 Questions

Login to Survey123 website problem

KeithHupperts — Fri, 28 Apr 2017 19:58:08 GMT

When I try to log into the Survey123 website I am presented with a dialog box that asks me to approve Survey123's access to my organizational AGOL account information. I hit approve and I am briefly logged in for a 1/2 second, then I am logged out and the form reappears.

I figure there must be some permission setting that I need to tweak but I can't find it.

Any help would be appreciated.

Thanks,

Keith

Re: Login to Survey123 website problem

JamesTedrick — Fri, 28 Apr 2017 20:32:04 GMT

Hi Keith,

Do you have any plugins that might be rewriting URLs installed on your browser? We recently had a case like this that was caused by the EFF's HTTPS Everywhere, which rewrites URLs during the login process, breaking some cross-domain issues

Re: Login to Survey123 website problem

KeithHupperts — Fri, 28 Apr 2017 20:57:28 GMT

Not that I'm aware of. I turned off all of my Chrome extensions and still get the same behavior.

Re: Login to Survey123 website problem

KeithHupperts — Fri, 28 Apr 2017 20:59:32 GMT

Interestingly, I just tried it in MS Edge and it opened up without a problem.

Re: Login to Survey123 website problem

JamesTedrick — Fri, 28 Apr 2017 21:37:20 GMT

I'm not seeing this in Chrome (v58, just updated) for both Mac & PC. When you are logging in, are you logging in at http://survey123.arcgis.com or https://survey123.arcgis.com ? We handle the case of switching to the SSL if your organization requires it, but without seeing what's happening, it sounds like a reload across domain issue.

Re: Login to Survey123 website problem

KeithHupperts — Fri, 28 Apr 2017 23:09:51 GMT

I was logging in at survey123.arcgis.com without specifically putting the https:// in front. Once I put that in front it opened in Chrome.

Thanks for the help!