topic Re: Survey123 Connect sign in issue in ArcGIS Survey123 Questions

Survey123 Connect sign in issue

ChrisRoberts2 — Mon, 09 Jul 2018 03:23:48 GMT

I have just dated Survey123 Connect to 3.0.127 (Windows 7). But now when I try to click the sign in or publish button nothing happens. I don't get prompted for anything, its like the onclick event isn't firing.

I have tried a complete uninstall and reinstall, but it hasn't done anything.

Any suggestions would be greatly appreciated.

Cheers

Chris

Re: Survey123 Connect sign in issue

ChrisRoberts2 — Mon, 09 Jul 2018 03:38:51 GMT

I just downloaded 'Connect Classic' and that allows me to Sign In. But still no luck with the latest version.

Re: Survey123 Connect sign in issue

ClaireProctor — Mon, 09 Jul 2018 03:56:14 GMT

Hi Chris,

I can't replicate this on our own Windows 7 machine, so this isn't an OS-wide problem.

Can we get a few more details on your machine? You've mentioned that the two buttons that open the login prompt don't work, what about other buttons in the UI, such as the button to open the XLSForm?

Re: Survey123 Connect sign in issue

ChrisRoberts2 — Mon, 09 Jul 2018 04:18:41 GMT

Hi Claire

System as per below

Processor: Intel(R)ore(TM) i7-3770 CPU 3.4 GHZ

RAM: 8gb

System Type: 64 bit

All the other UI buttons seem to work. I can open existing Surveys and click to open the XSForm spreadsheet via the icons/buttons. as well as the Update Open Folder and Show Online icons. But when I click on the Publish Icon or the Sign In icon, they flash but nothing pops up.

Re: Survey123 Connect sign in issue

ClaireProctor — Mon, 09 Jul 2018 05:44:41 GMT

This appears to be an issue we're not aware of, so I'll raise it to the team.

In the meantime, if you do want to upgrade to Survey123 version 3.0, can I suggest perhaps using an external browser to sign in? How To: Use an external web browser to sign in to the Survey123 for ArcGIS 2.0 field app or Survey123 Connect for ArcGIS… I can't guarantee it will work, but if it does it might be an effective workaround.

Re: Survey123 Connect sign in issue

ClaireProctor — Tue, 10 Jul 2018 00:28:53 GMT

For those who haven't seen the other issue, this has been resolved, at least in this case:

This may be an issue with storage of sign-in credentials, added in 3.0; every sign in credential gets added to the Windows Credential Manager, and if it ends up storing too many of these credentials, the sign in can fail to open.

If this is the case, then it can be solved by deleting all of the Survey123Connect entries within Windows Credential Manager, which can be accessed through the Control Panel.

Re: Survey123 Connect sign in issue

Anonymous User — Wed, 01 Aug 2018 01:12:55 GMT

A hotfix for 3.0 has been released today to resolve the sign in issue. Please ensure you download the latest version of Connect 3.0.128 and App 3.0.134 from the Survey123 website or app stores to get this fix.

Regards,

Phil.

Re: Survey123 Connect sign in issue

AhjungKim4 — Thu, 11 Oct 2018 13:44:28 GMT

I am not sure why the hotfix didn't work for my case. I am using Connect 3.0142 and still had the same issue (fixed by deleting the credentials as suggested)

Re: Survey123 Connect sign in issue

PeterGoedbloed — Fri, 26 Oct 2018 08:43:39 GMT

Some of our customers Esri NL, report the same issue still

Re: Survey123 Connect sign in issue

BenVan_Kesteren1 — Tue, 30 Oct 2018 22:07:32 GMT

I am running version 3.0.142, I was having the same issue, I followed your steps, I opened Control Panel, All Control Panel Items, Credential Manager, and then under Generic Credentials I had two Survey123 entries, I have removed both of these entries and now the sign in window appears no worries.

This was my solution for Windows 7, running survey123 v3.0.142

Cheers

Re: Survey123 Connect sign in issue

NaomiBegg2 — Tue, 20 Nov 2018 21:40:56 GMT

I have downloaded version 3.0.128 and also had the problem. Fixed using the above suggestions.

Re: Survey123 Connect sign in issue

GregKelly2 — Wed, 12 Dec 2018 14:30:59 GMT

This is a known issue with signing in to Survey123 version 3.0. The resolution is listed above: Go to Windows Credential Manager, then delete Survey123 entries.