topic Re: Error when trying to create/import report template for a survey in ArcGIS Survey123 Questions

Error when trying to create/import report template for a survey

Mondi_GIS — Fri, 16 Oct 2020 08:26:24 GMT

Hi all

Since late yesterday I have come across something weird when wanting to create or upload a report template to a survey in ArcGIS Online. I get the error you see below. The survey works perfectly in every other way, but it is only the report that is causing an issue

It says "Item specified by surveyItemId does not exist or is not accessible.

What is this surveyItemId that is spoken about? How can it not exist?

I get the same error when I try upload new templates to several existing surveys that are currently using reports that have been uploaded before. Weirdly enough, if I publish a simple survey it all works well.

Has anyone had this issue before. I first thought it was a issue with my one survey that I was currently developing, but it is now doing it with several of the existing ones.

Is there some update to ArcGIS online that I don't know about?

Thanks so much

Paul

Re: Error when trying to create/import report template for a survey

HaroldHerrera1 — Fri, 16 Oct 2020 18:32:04 GMT

I have exactly the same problem and affect the automatic reporting using Integromat.

For the organization is very important to create these reports in real-time.

#SurveyReport

Ismael Chivite‌ James Tedrick

Re: Error when trying to create/import report template for a survey

MattCreaney — Sun, 18 Oct 2020 21:47:22 GMT

Same

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Mon, 19 Oct 2020 05:48:35 GMT

When did this start for you? For me it was just last week. We also have reports that are managed by integromat, so I am worried they might not work now

Matt Creaney Harold Herrera Ismael Chivite JTedrick-esristaff

Re: Error when trying to create/import report template for a survey

MattCreaney — Mon, 19 Oct 2020 05:53:28 GMT

Hello - this started on Friday afternoon for us (AEST). There was an update on Friday here I was told by support. It seems there are some other users experiencing the same issue at the same time. The issue is going to be about updates to feature report capabilities but I am waiting on further info from support.

We also have scheduled reports using Integromat, and they're essentially for billing....

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Mon, 19 Oct 2020 08:49:09 GMT

I have just had a email saying that my one report has been stopped by Integromat because it cannot pull the report and email it. This is a HUGE issue for us.

Any ideas when this might be resolved?

mcreaney

Re: Error when trying to create/import report template for a survey

MattCreaney — Mon, 19 Oct 2020 08:53:54 GMT

No real indication from support. I expect the only way to potentially hurry it up is to open a support ticket yourself. The more data they have the better

Re: Error when trying to create/import report template for a survey

Ruth_JiatengXu — Mon, 19 Oct 2020 09:32:45 GMT

Hi all,

Thanks all for raising the issue, we are sorry for the inconvenience. With the info provided by Matt, we are able to identify the cause for this issue now, and we will have this fixed in the upcoming hotfix.

If it is possible, could you please share your XLSForm that leads to this error? Then, we can test the fix more thoroughly. If you are not able to provide the form, could you please let us know is there an external choice question included in your survey?

Thanks,

Ruth

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Mon, 19 Oct 2020 09:42:06 GMT

Hi Ruth. Thank you for the reply. I can share the xlsx files, but I am not too sure this will help. I have noticed that it now does it on select surveys that i created months ago. Some are fine and some aren't. It seems like it is quite random. I will however upload 2 that are giving issues. One is a survey that was published months ago, and updated last week (this might be why it is causing an issue) and the other one is a new one I published last Thursday.

It could be that it is just surveys that were published after your updates (or whatever you did)

Please could you keep me informed as to when you will roll out the hotfix

PS. Yes, in both of these spreadsheets there is an external choice list. You should see it in spreadsheet

Thanks

Paul

jxu-esristaff

Re: Error when trying to create/import report template for a survey

Ruth_JiatengXu — Mon, 19 Oct 2020 10:30:13 GMT

Thanks a lot, Paul, that is very helpful!

We are still evaluating the proper timeline to roll out the hotfix, in the meanwhile, I encourage you to contact Esri Support to raise a bug, which helps us assess the impact of the issue and prioritize it accordingly.

I will reply to this post when the fix is available.

Thanks,

Ruth

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Mon, 19 Oct 2020 11:03:19 GMT

Thank you

I have logged a support ticket with our local ESRI support. Ticket Number "Esri Case #02661221".

I would appreciate it if you could keep me informed on timelines, as I am not able to produce any reports for these surveys at the moment.

Paul

Re: Error when trying to create/import report template for a survey

HaroldHerrera1 — Mon, 19 Oct 2020 13:51:05 GMT

Hello Ruth, it is possible to share the XLSForm, can you share your Email?
On the other hand, this problem has been present for a few days, I have not been able to update the forms already developed because the reports would stop working.
The form that presents this error contains "external choice" however until a few days ago it worked without any problem. It seems to me that when the update was done, for some reason it changed in SurveyItemID.

We reported this issue to support "Esri Case #02660816"

I will appreciate informing when this error could be fixed, It's very important to produce the reports in the queue.

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Mon, 19 Oct 2020 14:28:01 GMT

It seems like ESRI did something related to external choices and now surveys that were published with them have issues.

Hopefully it gets sorted out soon

Re: Error when trying to create/import report template for a survey

ZhifangWang — Mon, 19 Oct 2020 15:40:46 GMT

Hi Harold Herrera‌,

Can you please send the XLSForm to "jxu@esri.com"? This will help us to confirm the fix. Thanks.

Re: Error when trying to create/import report template for a survey

HaroldHerrera1 — Mon, 19 Oct 2020 20:43:49 GMT

Hi Zhifang Wang,

Email send!

Thanks

Re: Error when trying to create/import report template for a survey

ChristinaKimbrough — Tue, 20 Oct 2020 08:29:15 GMT

Hi Paul & Co, can I ask if the surveys that are giving you trouble have repeats in them? We're having connection issues with Microsoft Automate but only for a particular survey (contains repeats). Thanks, Christina

Re: Error when trying to create/import report template for a survey

Mondi_GIS — Tue, 20 Oct 2020 08:38:05 GMT

Hi Christina

My surveys that aren't working do have some repeats in them, but it is only the ones that have external selects in them that aren't working. My others that don't have external selects, but which have repeats, seem to work fine.

One way to test it on your side is to just publish a dummy survey with repeats in it and see if you can get the reporting working on it.

I hope this helps

Re: Error when trying to create/import report template for a survey

SrinivasaRao1 — Tue, 20 Oct 2020 11:31:19 GMT

Hi,

If we need to create a custom template with some other questions added, is there any possibility of changing template and importing into survey123, if so please let us know as one of client want to include some items which are not there in the template?

Regards,

Srini

Re: Error when trying to create/import report template for a survey

Ruth_JiatengXu — Wed, 21 Oct 2020 04:01:11 GMT

Hi Srini,

Yes, you can import your custom report template into Survey123 using the new template button. The provided sample template can be used as the base of your custom template, and you can also use the new Quick reference page as a syntax reference of the report.

The report is a pretty powerful tool, and here is a blog introducing the report functionality which is worth reading https://community.esri.com/groups/survey123/blog/2019/07/23/understanding-survey123-feature-reports.

Thanks,

Ruth

Re: Error when trying to create/import report template for a survey

Ruth_JiatengXu — Wed, 21 Oct 2020 04:06:10 GMT

Hi all,

Admin Admin‌ Harold Herrera‌ Christina Kimbrough‌

Thanks for the help, the fix is now available for testing on our BETA website https://survey123beta.arcgis.com/, if the hotfix build passes the test, we will then deploy the fix on the production website next week.

Thanks,

Ruth