topic Re: Survey123 installed on ipad will not use cell data ? in ArcGIS Survey123 Questions https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857946#M25202 <HTML><HEAD></HEAD><BODY><P>I tried the uninstall and reinstall with no success. The only thing prompted is to allow 123 access to location data.</P></BODY></HTML> Tue, 28 Mar 2017 17:09:59 GMT JustinBurdette 2017-03-28T17:09:59Z Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857942#M25198 <HTML><HEAD></HEAD><BODY><P>IOS 9.3.5. Works fine on my phone and other Ipads with LTE and same versions. Anyone else having this problem????</P></BODY></HTML> Tue, 28 Mar 2017 12:23:56 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857942#M25198 JustinBurdette 2017-03-28T12:23:56Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857943#M25199 <HTML><HEAD></HEAD><BODY><P>Hi Justin,</P><P>As a basic check, have you verified that Survey123 has been allowed access to the cellular data (Settings &gt; Cellular and then scroll through the application listings)?</P></BODY></HTML> Tue, 28 Mar 2017 15:32:30 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857943#M25199 JamesTedrick 2017-03-28T15:32:30Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857944#M25200 <HTML><HEAD></HEAD><BODY><P>It’s not listed under Settings &gt; Cellular for some reason. On the devices that do work it is.</P><P></P><P>Esri’s collector and explorer work just fine on cellular data.</P><P></P><P>Justin</P></BODY></HTML> Tue, 28 Mar 2017 16:54:57 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857944#M25200 JustinBurdette 2017-03-28T16:54:57Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857945#M25201 <HTML><HEAD></HEAD><BODY><P>That's very unusual that the Survey123 isn't listed in the cellular data authorization list. &nbsp;Perhaps you could uninstall and reinstall it- that resets an application's permission status (it will prompt you to allow it access).</P></BODY></HTML> Tue, 28 Mar 2017 17:02:58 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857945#M25201 JamesTedrick 2017-03-28T17:02:58Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857946#M25202 <HTML><HEAD></HEAD><BODY><P>I tried the uninstall and reinstall with no success. The only thing prompted is to allow 123 access to location data.</P></BODY></HTML> Tue, 28 Mar 2017 17:09:59 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857946#M25202 JustinBurdette 2017-03-28T17:09:59Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857947#M25203 <HTML><HEAD></HEAD><BODY><P>From the 'General &gt; About' page, can you supply the model number and carrier info? &nbsp;That might help track down if this is a device specific issue.</P></BODY></HTML> Tue, 28 Mar 2017 18:45:18 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857947#M25203 JamesTedrick 2017-03-28T18:45:18Z Re: Survey123 installed on ipad will not use cell data ? https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857948#M25204 <HTML><HEAD></HEAD><BODY><P>Survey123 cellular data issue</P><P></P><P>Non-working ( Wifi ok but Cellular not working):</P><P>Ipad</P><P>Model MC755LL/A</P><P>Version 9.3.5 (13G36)</P><P>Carrier Verizon 24.0</P><P>Modem Fw 3.0.04</P><P></P><P></P><P></P><P></P><P>Works fine ( Wifi and Cellular both work):</P><P>Iphone</P><P>Model MF259LL/A</P><P>Version 8.1.2 (12B440)</P><P>Carrier Verizon 18.0</P><P>Modem FW 5.4.00</P><P></P><P>Ipad</P><P>Model MGJY2LL/A</P><P>Version 9.3.2 (13F69)</P><P>Carrier Verizon 24.0</P><P>Modem FW 4.71.00</P></BODY></HTML> Tue, 28 Mar 2017 19:30:25 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey123-installed-on-ipad-will-not-use-cell-data/m-p/857948#M25204 JustinBurdette 2017-03-28T19:30:25Z