topic Re: Survey Image Not Updating In 'My Surveys' With Refresh in ArcGIS Survey123 Questions https://community.esri.com/t5/arcgis-survey123-questions/survey-image-not-updating-in-my-surveys-with/m-p/856780#M24914 <HTML><HEAD></HEAD><BODY><P>Hi Lorence,</P><P></P><P>One thing to check is that your new 'July 2019' thumbnail image isn't using uppercase letters in the file extension. Currently, only lowercase (eg .png or .jpg) file extensions are supported.&nbsp;</P><P></P><P>Please confirm and let me know.</P><P></P><P>Thanks,</P><P></P><P>Brett</P></BODY></HTML> Mon, 17 Jun 2019 22:15:15 GMT BrettStokes 2019-06-17T22:15:15Z Survey Image Not Updating In 'My Surveys' With Refresh https://community.esri.com/t5/arcgis-survey123-questions/survey-image-not-updating-in-my-surveys-with/m-p/856779#M24913 <HTML><HEAD></HEAD><BODY><P>Dear ESRI Community and staff,</P><P></P><P>We have a survey we update quarterly for field staff. We change the survey image date to let staff know when we have updated the survey. Today, the image won't refresh in <EM>My Surveys</EM>. Below is the updated survey dated JULY 2019, however when we press the cloud refresh button...</P><P><IMG class="jive-image image-4" src="https://community.esri.com/legacyfs/online/449704_pastedImage_5.png" /></P><P>...the OLD survey image <EM>(below)</EM> doesn't update like it used to and still says JAN 2019. We even&nbsp;tried&nbsp;signing out and logging back in, closing the app and restarting, and updated the Survey 123 app to the newest version 3.3.64.<BR /><IMG class="image-3 jive-image" src="https://community.esri.com/legacyfs/online/449703_pastedImage_4.png" /></P><P></P><P>Thank you for reading this post.&nbsp;</P><P></P><P>Sincerely,&nbsp;</P><P>Lorence Williams</P></BODY></HTML> Wed, 05 Jun 2019 17:12:53 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey-image-not-updating-in-my-surveys-with/m-p/856779#M24913 LorenceWilliams 2019-06-05T17:12:53Z Re: Survey Image Not Updating In 'My Surveys' With Refresh https://community.esri.com/t5/arcgis-survey123-questions/survey-image-not-updating-in-my-surveys-with/m-p/856780#M24914 <HTML><HEAD></HEAD><BODY><P>Hi Lorence,</P><P></P><P>One thing to check is that your new 'July 2019' thumbnail image isn't using uppercase letters in the file extension. Currently, only lowercase (eg .png or .jpg) file extensions are supported.&nbsp;</P><P></P><P>Please confirm and let me know.</P><P></P><P>Thanks,</P><P></P><P>Brett</P></BODY></HTML> Mon, 17 Jun 2019 22:15:15 GMT https://community.esri.com/t5/arcgis-survey123-questions/survey-image-not-updating-in-my-surveys-with/m-p/856780#M24914 BrettStokes 2019-06-17T22:15:15Z