topic Re: Map preview not available in ArcGIS Survey123 Questions

Map preview not available

JosephPeters1 — Thu, 07 Jan 2016 17:11:35 GMT

Has anyone encountered a "Map preview not available" message in a geopoint field when accessing a survey on a mobile device? I'm getting this message on an iPhone 6 and an iPad Air. Location services are enabled and I can still collect a GPS point, but I don't see a map. The same survey works ok on an iPhone 6 Plus. Just curious if anyone else has encountered this message and if anyone has any tips for resolving it. Thanks! PS - this is cool technology!

Re: Map preview not available

IsmaelChivite — Fri, 08 Jan 2016 15:06:15 GMT

Hi Joseph,

yes, this is an issue we have been able to reproduce on iOS. The map control is unable to fetch map tiles from online services. Works fine with offline tpks. We are looking into it and will try to address as soon as possible.

Re: Map preview not available

JosephPeters1 — Fri, 08 Jan 2016 20:25:41 GMT

Thanks Ismael!

Re: Map preview not available

IsmaelChivite — Tue, 12 Jan 2016 14:28:52 GMT

Hi Joseph,

an update to the Apple store with a fix for the Map Preview Not available issue has been submitted. We expect this update to be approved by Apple in the next few days. We estimate it will be available the week of January 18.

Thanks.

Re: Map preview not available

JosephPeters1 — Tue, 12 Jan 2016 17:54:15 GMT

Well, that was fast! Thanks!

Re: Map preview not available

NathanEnge — Mon, 25 Jan 2016 21:23:55 GMT

Hi Ismael, I just re-DL today and still no joy so I assume its still in approval process?

Re: Map preview not available

IsmaelChivite — Mon, 25 Jan 2016 21:27:18 GMT

That is right. Still no approval. We will need to patiently wait for Apple. Sorry for the pain.

Re: Map preview not available

IsmaelChivite — Wed, 03 Feb 2016 19:28:22 GMT

This issue has been addressed.

Please download the latest update of the app from the store. Build 1.2.49

You will also observe performance improvements.

Re: Map preview not available

PeterTimmers — Thu, 18 Feb 2016 04:48:43 GMT

On version 1.2.49 I've just had the problem occur on a newly downloaded survey.

Same map downloaded on a iPhone6S with 1.2.49 doesn't display and also on an older iPad with 1.2.49 also didn't display.

Re: Map preview not available

IsmaelChivite — Thu, 18 Feb 2016 12:19:17 GMT

Hi Peter,

I wonder if you get the Map Preview not Available when the device is offline. The behavior of the app is to show that message when offline if your Survey has been configured against an online tiled service (which is the default configuration).

If you would like to configure your Survey to display a map while offline, you will first need to create a Map Tile Package in ArcGIS Desktop (ArcMap or ArcGIS Pro), then upload it to ArcGIS Online or your Portal, and then reference it from your Survey. For details please see the Prepare basemaps for offline use blog post byMarika Vertzonis ,or have a look at this help topic: Prepare basemaps for offline use—Survey123 for ArcGIS (Beta) | ArcGIS

I hope this helps.

Ismael

Peter Timmers

Re: Map preview not available

PeterTimmers — Thu, 18 Feb 2016 23:23:36 GMT

Both devices are on the cell/mobile network (two different network to test).

There's a possibility it has to do with the version of Survey Connect being used. Could that cause the problem?

Re: Map preview not available

IsmaelChivite — Fri, 19 Feb 2016 00:20:51 GMT

Hi Peter,

really strange. Connect should not be at play here. Please open a Tech Support incident so we can get to the bottom of it. Fasil Tiru

Ismael

Re: Map preview not available

FasilTiru — Fri, 19 Feb 2016 00:37:28 GMT

Hi Peter,

If you can share your survey with us, I will be more than happy to troubleshoot this for you. Please go to C:\Users\your_username\ArcGIS\My Survey Designs, zip your survey, and upload it here. I will publish the survey in my organization and test it on multiple devices. Can you also tell me what version of Survey123 Connect you are using?

Thanks,

Fasil

Re: Map preview not available

PeterTimmers — Mon, 22 Feb 2016 01:07:15 GMT

Looking at the Map Settings, the Default Map Type is disabled. You can't change to anything.

We worked around the issue by taking the Excel sheet out and redoing the project.

We're on version 1.2.12 of Connect. Though will upgrade to 1.2.18 today.

Not sure how to upload a zip of the project anywhere for you to look at if you're still wanting to.

Re: Map preview not available

FasilTiru — Wed, 24 Feb 2016 22:14:19 GMT

It's possible that something went wrong with the configuration of that original survey. Anyway, I am glad that you were able to resolve the issue by re-creating it.

I am still curious if I can reproduce the same issue with that survey though. To upload the file, click on 'Use Advanced editor' option > and there will be 'Attach' button at the bottom right corner.

Thanks,

Fasil

Re: Map preview not available

NormanOrellana — Tue, 22 Aug 2017 21:20:23 GMT

Hello Peter,

I was watching this error, I have one similar in my survey, did you fix it ?