topic Re: Invalid token : error 498 in ArcGIS Survey123 Questions

Invalid token : error 498

NusratFatema1 — Mon, 20 Aug 2018 19:57:47 GMT

HI,

I am trying to use an existing feature service to create my survey. We published the feature layer but I get 'invalid token error :498 whenever I am trying to create a survey from that feature service. Need Help please.

Thank You

Nusrat

Customer Number : 175

Re: Invalid token : error 498

JamesTedrick — Mon, 20 Aug 2018 20:17:12 GMT

Hi Nusrat,

This error indicates that you need to log out and log in again.

Re: Invalid token : error 498

NusratFatema1 — Mon, 20 Aug 2018 20:22:38 GMT

Thank You James. I did , but it still giving me the same 'invalid token'.

Nusrat

Re: Invalid token : error 498

JamesTedrick — Mon, 20 Aug 2018 20:44:02 GMT

Are you using version 3.0? While this specific symptom was not reported, this may be possibly related to a bug we introduced in 3.0 and have since fixed with a hotfix update. Can you look at the directions at https://community.esri.com/thread/217614-cant-sign-in-with-survey123#comment-783757 to clear out your Windows credentials?

Re: Invalid token : error 498

NusratFatema1 — Wed, 22 Aug 2018 14:42:26 GMT

James,

I didn't have version 3.0 in my pc when I encountered the issue . I do have a version 3.0.138 now. and it is still not allowing me to select the feature service to create a survey.

Thank You

Re: Invalid token : error 498

JamesTedrick — Wed, 22 Aug 2018 15:34:15 GMT

Can you provide more details about how the service is set up? Can you add it successfully to the Map Viewer in your ArcGIS Online/ArcGIS Enterprise setup? Is the service a hosted service in your organization, on a federated server, or a stand alone server?

Re: Invalid token : error 498

NusratFatema1 — Wed, 22 Aug 2018 16:01:59 GMT

Hi James,

we do not have a Federated server. We are publishing services from a standalone server. We do not currently have portal deployed. We are able to open it in AGOL. But When ever I am trying to use the service in survey123 to create the survey its giving me the error.

I can share the link to the service if you would like to take a look .

Thank You.

#Thomas Jeanquart #Gelcys Nielsen.

Re: Invalid token : error 498

JamesTedrick — Wed, 22 Aug 2018 16:06:39 GMT

Hi Nusrat,

Is the service secure or shared to everyone? If secured, did you include the username/password in the item details to make a proxied service (refer tohttps://support.esri.com/en/Technical-Article/000014793 )?

Re: Invalid token : error 498

Anonymous User — Wed, 22 Aug 2018 19:57:40 GMT

Hello James,

I am having the same problem. I do not understand what you mean by "include the username/password in the item details to make a proxied service" and I do not see anything about that in the technical article you referenced. I created a service in ArcGIS Server from an SDE feature class that was not registered as version, had global Ids, and was archive enabled. I went to AGOL and added it as an item from the web using the rest endpoint. I am able to view the service in the map viewer on AGOL. The service shows up when I search for it when creating a new survey from a Feature Service in Survey123 Connect. But when I try to create a survey from it I get Error Code 498. Please let me know what it is I am doing wrong. Thank you.

Re: Invalid token : error 498

JamesTedrick — Wed, 22 Aug 2018 21:13:31 GMT

Hi Joshua,

The Details with regard to the username/password are in the numbered area in the article (emphasis mine):

2. In your ArcGIS organization, browse to My Contents, select Add Item and choose From Web.
3. Paste the URL of the service.
4. Enter the credentials and save the item.

5. Browse to the Details page of this new service. At the bottom of this page is a URL. Copy this URL to prepare to add to the survey. The URL looks similar to this:
http://utility.arcgis.com/usrsvcs/servers/46b45aab7e88467eb6aed77b95afc8ba/rest/services/PointInspections/FeatureServer

Can I ask you to start Survey123 Connect, click on the gear icon, select the 'Diagnostics' tab, and start a log file? Then attempt to create the survey, get the error message and forward the log file to me (jtedrick AT Esri.com) - this would allow me to understand what is occurring.

Re: Invalid token : error 498

NusratFatema1 — Thu, 23 Aug 2018 12:57:24 GMT

Hi James,

I have my log file. Which email you want me to forward that to?

Thank You

Nusrat

Re: Invalid token : error 498

NusratFatema1 — Thu, 23 Aug 2018 14:48:01 GMT

HI James, I sent you the log file. Let me know what you think.

Thank You

Nusrat

Re: Invalid token : error 498

JamesTedrick — Thu, 23 Aug 2018 21:40:38 GMT

Hi Nusrat,

Thanks for the log file; this helped me identify the issue. The feature service is publicly available. Per the documentation at https://support.esri.com/en/Technical-Article/000014793 , the service needs to be secured and you will need to create a proxied item.

Re: Invalid token : error 498

NusratFatema1 — Fri, 24 Aug 2018 15:41:57 GMT

Hi James,

Thank you so much for you note. So I followed your directions and now tried to publish a survey from a secured feature service. I created a proxied item. But it is now giving me a different 498 invalid token. Feature service URL is not compatible. I did added the feature service URL form the details page to the submission URL of the form.

I have sent you the Log file as well for you to see. And here is as screen shot of the new 498 error I am getting.

Thank You

Nusrat

Re: Invalid token : error 498

Anonymous User — Fri, 24 Aug 2018 17:58:20 GMT

Hello James,

We setup AGS on 6443 because we thought that was the port you are supposed

to use for https services. My understanding is that it is the default port (

source

<https://enterprise.arcgis.com/en/server/latest/install/windows/ports-used-by-arcgis-server.htm>).

Our AGS site is for internal use and is not accessible outside of our

organization, so I didn't think we needed a web adapter.

I do not think we really have security setup. Is there a best practices

guide out there that you could point me to? Thanks

Josh

Re: Invalid token : error 498

NusratFatema1 — Tue, 28 Aug 2018 16:04:11 GMT

Hi James

Thank You so much for your guidelines. Yes I was able to create a proxy URL. Using the URL in 'submission url column in my survey xls form .

Thank a lot.

Re: Invalid token : error 498

MichaelBabcock — Tue, 07 Apr 2020 03:15:30 GMT

Hi James,

I created the proxy and follow the instructions, but when I publish I'm still getting the same error (The custom feature service submission url is not compatible with this survey - request error 498 invalid token).

Mike

Re: Invalid token : error 498

JamesTedrick — Tue, 07 Apr 2020 20:11:45 GMT

Hi Michael,

Just to confirm, when you add the feature service to a map in ArcGIS Online, are you prompted for a login or does it display automatically?

Re: Invalid token : error 498

MichaelBabcock — Wed, 08 Apr 2020 15:11:38 GMT

Hi James,

Yes, I can add a feature service to a map in ArcGIS Online without being prompted for a login. My organization has an Enterprise account. I am able to add a my feature service published through ArcMap and essentially the same Survey 123 survey I published without a submission URL.

Michael

Re: Invalid token : error 498

MichaelBabcock — Wed, 08 Apr 2020 15:16:58 GMT

I get the same code: 498 Invalid Token (Feature Service Error) when I try to publish any of my previous ArcGIS Online feature layers as a Survey 123 survey.