topic Re: Issue using my survey in browser, works fine in survey123 phone and computer in ArcGIS Survey123 Questions

Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Tue, 04 Sep 2018 23:12:47 GMT

Hi all,

I am having a weird issue with my survey. It fails to submit when I use the browser and works just fine when I use my phone and PC. Any idea?

Here is the message I get from the logs on Portal:

The submitted field 'undefined' is not available in the layer '0' of the service 'Carr_Fire_Assessment'.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

JamesTedrick — Wed, 05 Sep 2018 03:21:44 GMT

Hi Alex,

Can you share the survey XLS file?

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 16:03:10 GMT

James,

I did not find the attach button when i hit reply yo your response so i edited the post and attached the excel spreadsheet to the original post.

FYI the survey was created from a feature service, so I also my Database design.

Thank you,

Alex

Re: Issue using my survey in browser, works fine in survey123 phone and computer

JamesTedrick — Wed, 05 Sep 2018 17:03:13 GMT

Hi Alex,

In looking through the form and GDB, there are a few things that might help troubleshoot:

- Is the Feature Service based on the Enterprise GDB or the Hosted Data Store? There are a couple of field names that might be reserved words. DBMS, for example.

- You have a few fields that have the same name in different tables. Technically, there shouldn't be any duplication of field names

Another thing I noticed that might help later on - you've applied a domain to the Hazardous Waste types - that won't work well with a select_multiple question (domains only work with select_one).

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 17:15:40 GMT

Thanks James,

1) The feature service is based on a hosted data store on our Portal.

2) Ok, Is that the fields highlighted in red? I will change those and test again.

3) I have added a domain to Hazardous Waste Type because I would like to use this layer either in collector and survey. It would be a single select in collector but a multiple select in survey123. So, Should I create a separate field for collector and one for survey123 without domain (simple text field) so I can do a multiselect?

Thanks,

Alex

Re: Issue using my survey in browser, works fine in survey123 phone and computer

JamesTedrick — Wed, 05 Sep 2018 17:19:13 GMT

On the domain - yes, if you want to store and support multiple choice values, that will need to be a separate, non-domain field (or you could make a related table to capture multiple values). Multiple choice responses are stored as a comma-separated text string; these do not meet the requirements of the domain. You would also have a type mismatch as multiple choice are text, not integer.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 17:29:47 GMT

That might be a great idea to have a related table to store multiple values so it works equally as well in collector. However the user probably will lose a little of the simplicity of survey123 that lets them choose multiple values all at once. I will test and get back to that discussion once I get it tested. Hopefully once I change some field names and modify the that field that has a domain it lets submit.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 18:09:46 GMT

Same issue. No more fields with same name. Made sure there is no reserved words. No more multiselect for that hazardous waste field. I am not too sure what's wrong with what I have.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

JamesTedrick — Wed, 05 Sep 2018 19:54:57 GMT

Hi Alex,

I am seeing the same behavior with a form created from the same feature service. We're looking into what the issue might be.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 19:56:53 GMT

Thank you James!

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Wed, 05 Sep 2018 20:27:21 GMT

FYI, I stripped away all relationship classes and it seems like it works without the relationship classes. It seems like I cannot use a feature service related table over in my browser.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

ANRGIS — Thu, 06 Sep 2018 14:49:37 GMT

I'm having the same issue Alex. The project I'm working on decided to use the webform as the primary way to get input back from the public. No changes were made to survey, and after the August 30 update, now all I get is a 'Failed to Submit' banner at the top. The survey works great in the iOS app and desktop (field app). Using the latest version 3.0.142, I created a newly published survey and again it still fails to submit using web form and works in iOS and desktop (field app).

I ALSO have related tables containing a repeat question.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anonymous User — Thu, 06 Sep 2018 15:41:50 GMT

Good to know it is not only an issue with my project.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

ANRGIS — Thu, 06 Sep 2018 15:47:21 GMT

You may have success resorting back to the original published version of the survey from your 'my surveys' page.

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anneka_France — Thu, 13 Sep 2018 11:16:31 GMT

I am also having the same issue and using a repeat field. Did you find a solution?

Re: Issue using my survey in browser, works fine in survey123 phone and computer

ANRGIS — Thu, 13 Sep 2018 12:40:28 GMT

If you published it in a version previous to 3.0.142, then resort back to the previous web app version (see screen shot below). If you published it using the latest version, James said a fix will be implemented next week. Patience is a virtue

Re: Issue using my survey in browser, works fine in survey123 phone and computer

Anneka_France — Thu, 13 Sep 2018 13:13:00 GMT

For once I had downloaded the latest version!

Unfortunately time isn't in my favour so I'll need to find a work around.

Thanks for the update

Re: Issue using my survey in browser, works fine in survey123 phone and computer

JamesTedrick — Wed, 19 Sep 2018 16:30:39 GMT

Hi Anneka,

The Survey123 website has been updated to fix this issue - can you please attempt to use the current version?

Re: Issue using my survey in browser, works fine in survey123 phone and computer

ANRGIS — Thu, 20 Sep 2018 12:17:20 GMT

Thanks...it works now!

Re: Issue using my survey in browser, works fine in survey123 phone and computer

DanteLee — Wed, 12 May 2021 23:15:45 GMT

Hey @JamesTedrick - this is an old thread, but I've recently come across this issue where the web form returns "Failed to submit." My form is only accessed via the web. It does have repeats, but was working for a long time until recently. For what it's worth, the data does end up in the feature service. I have a support case open, but we still haven't been able to pin down the issue. A copy of the existing survey works fine. I don't want to replace it because we have a number of apps pointing at this feature service. Thoughts?