topic Re: external select no longer working on web survey in ArcGIS Survey123 Questions

external select no longer working on web survey

EvaSalinas1 — Tue, 15 Jan 2019 15:52:28 GMT

I have a survey that has both a webpage component and mobile phone component which both feed into the same back end. We published our last updates in August 2018 and in early november we received reports of the web app no longer having proper functionality.

the issue seems to be that the webapp is not properly accessing the external select list in the excel spreadsheet while this still works fine in the mobile app / survey connect/ survey 123 for arcgis.

if you need any clarity feel free to ask -- i really want to figure out how to get the web survey back up and running. is there another option if external selects do not work? because the issue is we have to store a lot of data (individual species) and at the creation of the survey the external select route allowed for the app to run smoothly without lag.

Edit: The external select functionality in teh webform works using survey 123 ver 2.5.44, but the webform published using 3.1.126 version the functionality is broken.

Re: external select no longer working on web survey

AprilChipman — Tue, 15 Jan 2019 17:50:56 GMT

I'm having a similar issue. The web version of the survey doesn't even load. I get a "Cannot read property '0' of null" error. It worked in the previous version, but hasn't since I upgraded to 3.1.126.

I've tried removing all of the groups that I had created, as well as the cascading selects. Still no luck in getting the survey to work again.

Re: external select no longer working on web survey

JamesTedrick — Fri, 18 Jan 2019 16:49:04 GMT

Hi Eva,

Can you share the survey XLSX? And just to check, you are seeing this in a newly republished version of the survey, or the original survey published at 2.5?

Re: external select no longer working on web survey

JamesTedrick — Fri, 18 Jan 2019 16:50:39 GMT

Hi April,

Can you share the survey XLSX? And just to check, you are seeing this in a newly republished version of the survey, or the original survey?

Re: external select no longer working on web survey

AprilChipman — Fri, 18 Jan 2019 17:03:43 GMT

Sure can!

Re: external select no longer working on web survey

EvaSalinas1 — Fri, 18 Jan 2019 17:52:49 GMT

Thank you very much!

Re: external select no longer working on web survey

AprilChipman — Wed, 23 Jan 2019 17:01:12 GMT

James, were you able to find any issues with my survey?

Re: external select no longer working on web survey

EvaSalinas1 — Tue, 19 Feb 2019 14:56:20 GMT

Wondering if you have had the chance to take a look at the data? thanks very much!