topic Re: Multi-line text boxes not working correctly with ios 13 in ArcGIS Survey123 Questions

Multi-line text boxes not working correctly with ios 13

DavidVogel3 — Tue, 05 Nov 2019 23:15:29 GMT

We are currently using Survey123 with ios(iPadOS) 13, and we are experiencing erratic behavior when entering text in to a multi-line textbox. The cursor will jump around while enter, and the textbox appears to lose focus. This is happening on two completely different iPads, and both are updated to 3.6.157. I saw Survey was updated to 3.6.158, and will give that a try even though it does not mention anything about this behavior. Right now we are having the users enter text in notes and copy and paste it back into that field. Both of these iPads behaved normally until they were updated to ios 13. Any idea if this is being addressed in the near future?

Re: Multi-line text boxes not working correctly with ios 13

Anonymous User — Tue, 05 Nov 2019 23:23:53 GMT

Hi David,

Can you confirm what version of iOS 13 the iPads are running, 13.0.X, 13.1.X or 13.2.X?

We saw similar issues with iPhones and iPads with 13.0 and 13.1, but the issue appears to be resolved with 13.2.

Regards,

Phil.

Re: Multi-line text boxes not working correctly with ios 13

DavidVogel3 — Thu, 07 Nov 2019 15:13:56 GMT

I just confirmed, one of the iPads in question is running 13.2 and still having the problem.

Re: Multi-line text boxes not working correctly with ios 13

Anonymous User — Fri, 08 Nov 2019 10:10:01 GMT

Hi David,

Have you tested with the latest Survey123 version 3.6.158 on those same devices having the issue?

Regards,

Phil.

Re: Multi-line text boxes not working correctly with ios 13

DavidVogel3 — Fri, 08 Nov 2019 16:00:50 GMT

Yes, iOS 13.2 and Survey123 3.6.158, and still having issues.

Re: Multi-line text boxes not working correctly with ios 13

Anonymous User — Sat, 09 Nov 2019 05:23:46 GMT

Ok, thanks for confirming. Do you know what version iPads they are so we can try and reproduce, as have not been seeing that type of issue with our similar test devices. Can you take a screenshot or video recording of the issue?

Phil.

Re: Multi-line text boxes not working correctly with ios 13

cws_bakerr — Wed, 26 Feb 2020 16:17:12 GMT

Hi,

Have there been any updates on this issue? My users have been running into a similar error of the cursor 'jumping' around when trying to enter notes in a multiline box. I was able to replicate the error on our iPads with iOS 13.1 and 13.3.1 but not on an iPad with iOS 12.1.1. All tests were done with Survey123 3.7.57 installed.

Thanks,

Robin

Re: Multi-line text boxes not working correctly with ios 13

JamesTedrick — Thu, 27 Feb 2020 21:15:12 GMT

Hi Robin,

We are still looking into this issue. If you can, could I ask that you file a case with Esri Support regarding this (it looks they haven't had it reported yet); that will generate a BUG number that can be used to track this issue.

Re: Multi-line text boxes not working correctly with ios 13

Anonymous User — Tue, 21 Apr 2020 14:19:57 GMT

Any updates on this? Did someone file a bug? We are experiencing the same issue James Tedrick‌ - ios and survey123 are both up to date

Re: Multi-line text boxes not working correctly with ios 13

JamesTedrick — Tue, 05 May 2020 15:23:35 GMT

Hi Brita,

We do not yet have an Esri Support BUG generated in the system. The likely cause of this issue has been identified and hopefully it can be addressed for the next Survey123 release.