topic Re: Survey123 doesn't open onscreen keyboard on login screen in Win10 in ArcGIS Survey123 Questions

Survey123 doesn't open onscreen keyboard on login screen in Win10

JakeJacobs — Mon, 11 Jun 2018 17:44:59 GMT

I've got Survey123 2.8.2 on a WIN10 Getac F110 and when I start it up and go to the ArcGIS Online sign in screen, the onscreen keyboard doesn't pop up in any of the fields to enter username and password. I have to manually launch the keyboard to be able to continue the login.

I've checked all the drivers and settings and everything seems right. I don't have the problem on any other applications on the device. This includes Collector (deployed from the Windows Store).

Re: Survey123 doesn't open onscreen keyboard on login screen in Win10

BrandonArmstrong — Mon, 11 Jun 2018 19:41:05 GMT

Hi Erika,

We have an existing issue in our backlog related to the keyboard not displaying automatically on Windows 10 devices when in tablet mode. If you are currently in tablet mode, please try to disable it and trigger the on-screen keyboard manually from the lower right icon area.

Let us know if this works.

Thanks,

Brandon

Re: Survey123 doesn't open onscreen keyboard on login screen in Win10

JakeJacobs — Mon, 11 Jun 2018 21:27:04 GMT

Yeah, that worked but it just seemed hokey. Good to know you're aware of it, I guess.