topic Re: Survey123 submission "Getting service information" stuck reading related table in ArcGIS Survey123 Questions

Survey123 submission "Getting service information" stuck reading related table

GeospatialManagement — Thu, 19 Apr 2018 02:30:58 GMT

I have a featureclass (checkpoints) which has its geometry defined in Workforce, and is populated using Survey123. The featureclass also has a related table that will use Survey123 to populated records (log of vehicles at checkpoints).

When I try to submit a completed survey, either on the featureclass or related record I encounter an issue when "Getting service information" on the related record, which halts progress.

Is this a known issue, and does it have a fix?

Thank you.

Re: Survey123 submission "Getting service information" stuck reading related table

JamesTedrick — Thu, 19 Apr 2018 20:56:09 GMT

Hi,

It sounds as if an error is occuring that is not being cleared correctly. Can I ask that you log an attempt to submit data (see Troubleshoot—Survey123 for ArcGIS | ArcGIS to get started; instead of waiting for a console to appear, start logging to a file by clicking the switch). This is most easily done on the Desktop; the log file will be at C:\Users\<username>\ArcGIS\AppStudio\logs

Re: Survey123 submission "Getting service information" stuck reading related table

GeospatialManagement — Fri, 20 Apr 2018 05:14:24 GMT

Hi James,
Thank you for the quick response.

I have generated a log. What is my next step, not sure what to look out for within the log?

Re: Survey123 submission "Getting service information" stuck reading related table

SeanLavallee__MES_ — Wed, 09 Jan 2019 17:33:42 GMT

Good Afternoon, I am having issues with my survey submissions being sent. The survey just spins and never sends with "Getting Service Items - GDB_ServiceItems. I tried recreating the survey and going through permissions but nothing is different permissions wise from my survey that work and the ones that do not. I've added the log to try and diagnose the issue but I do not see anything sticking out at me.This seemed to have happened overnight because the surveys were sending. I've contacted our information technology department to verify it is not the Bug000103217 I've researched about, but I do not know when they will ever get back and data collection projects have a deadline.

<15>1 2019-01-09T17:24:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="signOut" filename="Portal.qml" line="187"] qml: signOut
<15>1 2019-01-09T17:24:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="writeSettings" filename="Portal.qml" line="896"] qml: Write portal settings: ArcGIS Online url: https://www.arcgis.com isPortal: false ignoreSslErrors: false supportsOAuth: true redirectUri: urn:ietf:wg:oauth:2.0:oob externalUserAgent: false networkAuthentication: false singleSignOn: false
<15>1 2019-01-09T17:24:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="updateRedirectUri" filename="Portal.qml" line="1161"] qml: updateRedirectUri: urn:ietf:wg:oauth:2.0:oob
<15>1 2019-01-09T17:24:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="updateRedirectUri" filename="Portal.qml" line="1162"] qml: appName: Survey123ConnectforArcGIS installName: Survey123ConnectforArcGIS standalone: true singleInstance: true appRedirect: arcgis-survey123connect://localhost/oauth2/approval true
<15>1 2019-01-09T17:24:23Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="default"] bool __thiscall AbstractSocket::bind(const class QJSValue &,unsigned short,enum AbstractSocket::BindMode) "239.255.255.250" 1900
<15>1 2019-01-09T17:24:23Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="onStateChanged" filename="SSDPListener.qml" line="84"] qml: SSDPListener status: 4
<15>1 2019-01-09T17:24:25Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2019-01-09T17:24:25Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2

Much Appreciated!

Re: Survey123 submission "Getting service information" stuck reading related table

JamesTedrick — Wed, 09 Jan 2019 22:41:59 GMT

Hi Sean,

The portion of the log file you attached does not have any errors (<15> in the log file indicates an informational comment). Can you provide a copy of the entire file?

Re: Survey123 submission "Getting service information" stuck reading related table

SeanLavallee__MES_ — Wed, 09 Jan 2019 23:09:38 GMT

Looking for the attach file...apologies. Don't see in in the reply.

<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Logging started: 2019-01-09T18:00:58
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Application Name: Survey123ConnectforArcGIS
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Application Version: 3.1.126
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Application File Path: C:/Users/SLAVALLEE/Applications/ArcGIS/Survey123ConnectforArcGIS/Survey123ConnectforArcGIS.exe
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Application Directory Path: C:/Users/SLAVALLEE/Applications/ArcGIS/Survey123ConnectforArcGIS
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ AppFramework Version: 3.1.113
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Qt Version: 5.10.0
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Operating System: Windows 7 SP 1 (6.1)
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Operating System Type: windows
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Operating System Version: 7sp1
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Kernel Type: winnt
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Kernel Version: 6.1.7601
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Build ABI: i386-little_endian-ilp32
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Current CPU Architecture: x86_64
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Build CPU Architecture: i386
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ SSL Library Version: OpenSSL 1.0.2o 27 Mar 2018
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Host name: CND7222VX4
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Domain name: hq.menv.com
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Default locale: en_US
<14>1 2019-01-09T23:00:58Z CND7222VX4 Survey123ConnectforArcGIS 9776 - - $ Release Type: store
<15>1 2019-01-09T23:01:16Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2019-01-09T23:01:16Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2019-01-09T23:02:00Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 4
<15>1 2019-01-09T23:02:00Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="620"] qml: Token expiry timer not restarted
<15>1 2019-01-09T23:02:00Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 4
<15>1 2019-01-09T23:02:00Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="620"] qml: Token expiry timer not restarted
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="92"] qml: Saving Configuration
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="log" filename="Config.qml" line="109"] qml: Configuration -
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="log" filename="Config.qml" line="111"] qml: * fontFamily: Avenir Next LT Pro
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="log" filename="Config.qml" line="112"] qml: * textScaleFactor: 1
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="log" filename="Config.qml" line="113"] qml: * apiUrl: https://survey123.arcgis.com/api
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="log" filename="Config.qml" line="114"] qml: * ignoreSslErrors: false
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="99"] qml: apiUrl https://survey123.arcgis.com/api
<15>1 2019-01-09T23:02:04Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="100"] qml: ignoreSslErrors false
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="read" filename="PortalsList.qml" line="68"] qml: Empty portal list: SyntaxError: JSON.parse: Parse error
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="setPortal" filename="Portal.qml" line="1133"] qml: setPortal: {
"objectName": "",
"externalUserAgent": false,
"ignoreSslErrors": false,
"isPortal": false,
"name": "ArcGIS Online",
"networkAuthentication": false,
"singleSignOn": false,
"supportsOAuth": true,
"url": "https://www.arcgis.com"
}
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="signOut" filename="Portal.qml" line="187"] qml: signOut
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="writeSettings" filename="Portal.qml" line="896"] qml: Write portal settings: ArcGIS Online url: https://www.arcgis.com isPortal: false ignoreSslErrors: false supportsOAuth: true redirectUri: urn:ietf:wg:oauth:2.0:oob externalUserAgent: false networkAuthentication: false singleSignOn: false
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="updateRedirectUri" filename="Portal.qml" line="1161"] qml: updateRedirectUri: urn:ietf:wg:oauth:2.0:oob
<15>1 2019-01-09T23:02:11Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="updateRedirectUri" filename="Portal.qml" line="1162"] qml: appName: Survey123ConnectforArcGIS installName: Survey123ConnectforArcGIS standalone: true singleInstance: true appRedirect: arcgis-survey123connect://localhost/oauth2/approval true
<15>1 2019-01-09T23:02:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="default"] bool __thiscall AbstractSocket::bind(const class QJSValue &,unsigned short,enum AbstractSocket::BindMode) "239.255.255.250" 1900
<15>1 2019-01-09T23:02:12Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="onStateChanged" filename="SSDPListener.qml" line="84"] qml: SSDPListener status: 4
<15>1 2019-01-09T23:02:13Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2019-01-09T23:02:13Z CND7222VX4 Survey123ConnectforArcGIS 9776 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2

Re: Survey123 submission "Getting service information" stuck reading related table

JamesTedrick — Thu, 10 Jan 2019 21:42:20 GMT

Hi Sean,

This looks like a log file that has just been initialized. To confirm, you are starting the log, then attempting to submit (getting hung in the middle of submission) and then retrieving the log file?

Re: Survey123 submission "Getting service information" stuck reading related table

SeanLavallee__MES_ — Thu, 10 Jan 2019 21:59:32 GMT

Here is the latest log file.

-Sean

Re: Survey123 submission "Getting service information" stuck reading related table

SeanLavallee__MES_ — Thu, 10 Jan 2019 22:01:12 GMT

We have been testing submission and have not been able to get one survey to submit. I've changed my form because I read a thread about having Repeat Group-Images hanging up surveys, but it will still spin. My photos only interact with users when Relevant field is activated. Still no success, it just spins for hours and hours. Even surveys with not pictures won't go through. Lost on any other changes...

I emailed and attached latest log I received.

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Wed, 30 Jan 2019 16:51:37 GMT

I cannot tell which version you are using but every time this happened to me it was due to have a nested repeat. That should work now but if you have an older version this may be it.

You cannot have anything that is 3 levels deep at all. So if you have a table that has attachments off of it - you will get this error.

Re: Survey123 submission "Getting service information" stuck reading related table

KyleGjeruldsen — Wed, 30 Jan 2019 17:42:43 GMT

I finally got mine fixed by going into my MXD and assigning my linked table with a unique layer id of 0 and my feature class with a layer id of 1 and recreated my feature service. It now works.

Re: Survey123 submission "Getting service information" stuck reading related table

JasonFrancis — Tue, 19 Feb 2019 17:07:10 GMT

Hi James,

I am fighting with this error since last Tue and still not figured it out. I created a survey using existing feature service with two feature layers and two related tables. I have stripped the item down to minimum, re-published service a number of time, called tech support and still have no idea what I did wrong. Thanks to you reply on this topic, I have generated the log file and "might" identified the possible error : "TypeError: Cannot read property 'name' of undefined". However, how to fix it?!

I attached the log file here and could you take a look of the log and let me know what should I do next?

(for some reason, this reply from my client Jason although I logged in with my account.)

Thanks,

Ming

Re: Survey123 submission "Getting service information" stuck reading related table

MarkBennett — Wed, 20 Feb 2019 18:14:14 GMT

My problem is resolved. There probably is something goofy in the MXD file that I used to publish the feature service. I imported the mdx to Pro and it faired to publish the same data (Staging Error). Then, I Started a new Pro project and add the data from scratch. It worked both for publishing and submit the survey.

Sometime, it just easier to re-start instead of fighting the issue!

Ming

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Fri, 19 Apr 2019 19:31:37 GMT

Well this one just got me again today. No idea what it is this time. Is there any way to find clues or just good luck?

It all ran fine in test. Created a new copy and then stuck on Getting Service info again.

Thanks

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Fri, 19 Apr 2019 20:26:23 GMT

Looks like it is trying to do something with my other Relationship classes and saying unsupported.

But the Failed 300d is something. What does that mean?

QEGLPlatformContext: eglSwapBuffers failed: 300d

<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: Plots
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: PlotCircle
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: Routes
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: LPI
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: Gap
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: SpeciesRichness
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: SoilStability
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: PlotObservation
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: PlotChar
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: KnownErrors
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: AIMPhotos
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="1180"] qml: Updating relationship for: UnknownPlants
<10>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="1114"] qml: Unsupported childKeyField type: esriFieldTypeString
<12>1 2019-04-19T20:15:32Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="default" filename="XFormFeatureService.qml" line="1180"] qrc:/qml/XForms/XFormFeatureService.qml:1180: TypeError: Cannot read property 'name' of undefined
<15>1 2019-04-19T20:15:50Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="default"] JNI: onPause: API 26+
<12>1 2019-04-19T20:15:50Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="default"] QEGLPlatformContext: eglSwapBuffers failed: 300d
<15>1 2019-04-19T20:15:50Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="227"] qml: Application state changed: 0
<15>1 2019-04-19T20:15:50Z localhost Survey123forArcGIS 22814 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="227"] qml: Application state changed: 0

Re: Survey123 submission "Getting service information" stuck reading related table

JamesTedrick — Wed, 24 Apr 2019 20:29:56 GMT

Hi Doug,

The QEGLPlatform context error is likely a red herring - that would be part of the graphics display system. Can you provide the schema of the service? It looks like there is a string-based relationship present; are there also GUID-based ones?

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Wed, 24 Apr 2019 20:40:26 GMT

Yes I have 9 forms - all with the original RCs (relationships classes). Then I made 9 more that point from my master Points FC (for Collector) - these are the string ones.

It almost seems like 123 is assuming no other RCs will exist - and so when it finds them it gets mad.

Except that I did all of this last year no problem. And in certain situations it will work. In fact I have an exact clone that works just fine now. (after the remove _Attach, publish, readd, publish trick).

I have tried about 100 times, with dif ways, now.

So now again I just made a all new test project (mxd, service, the works). and still hangs. Remove the _Attach tables - still hangs. Remove ALL tables - still hangs. Add the tables back in - works! Huh?

Try doing this workflow to original service - nope still hangs. It is just so inconsistent I am running out of ideas to try.

It has to be something with tables or the order things are added to the map.

I can share the whole thing with you if you can take a look. What is your AGOL account again.

Thanks I am really up against the wall now. Plus I have 2 more to do.

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Wed, 24 Apr 2019 21:05:03 GMT

Ok so now I removed the _Attach tables from my map and republished and it starting working again??

It seems that photos and all that are still working somehow. Should I not have _Attach in there. My other service has it and works fine. One last year did.

Ideas? Thanks

Oh and all this republishing somehow breaks my web map! So I get to recreate that 50 times now. It just stops loading half the layers. Prob cause their IDs keep changing.

I have lost 4 full days to this now.

Re: Survey123 submission "Getting service information" stuck reading related table

JamesTedrick — Wed, 24 Apr 2019 21:20:45 GMT

In general, I would not recommend having the attachment tables exposed in the feature service - they are designed to be managed by the server automatically.

Re: Survey123 submission "Getting service information" stuck reading related table

DougBrowning — Wed, 24 Apr 2019 21:23:17 GMT

They are not exposed. They do not get listed anywhere or anything. I figured they were still needed.

Does it just create them or something? I can leave them off?

Been having them in there for 3 years now so not sure why it suddenly is an issue.