topic Re: Cant View Custom Basemap on Survey123 Web App in ArcGIS Survey123 Questions

Cant View Custom Basemap on Survey123 Web App

MarkLache1 — Wed, 15 Aug 2018 20:51:54 GMT

Want to include my custom basemap in Survey123.

My process:

-Created a .tpk using ArcPro

-added this into my media folder locally

-published the survey using Survey123 Connect

-opened the survey using the web app.

Upon firing up the Survey123 web app I can't see my custom basemap. It was set up using the settings in Survey123 Connect

Re: Cant View Custom Basemap on Survey123 Web App

JamesTedrick — Wed, 15 Aug 2018 21:09:04 GMT

Hi Mark,

Is the tpk in Web Mercator (WKIDs 3857/102100)?

Re: Cant View Custom Basemap on Survey123 Web App

MarkLache1 — Thu, 16 Aug 2018 16:42:06 GMT

Yes

Re: Cant View Custom Basemap on Survey123 Web App

MarkLache1 — Tue, 21 Aug 2018 14:55:35 GMT

Is there another option to handle this? A way to host the tpk on AGOL and just get the Survey123 web form point to my custom basemap?

Re: Cant View Custom Basemap on Survey123 Web App

JamesTedrick — Tue, 21 Aug 2018 16:22:15 GMT

Hi Mark,

The steps for associating a TPK item in ArcGIS Online with your survey are documented at Prepare basemaps for offline use—Survey123 for ArcGIS | ArcGIS . Aside from that, it is common for the TPK to be visible but the map not showing an area/zoom that has a tile - this may also cause a white map.

Re: Cant View Custom Basemap on Survey123 Web App

MarkLache1 — Tue, 21 Aug 2018 18:54:46 GMT

But the web form continues to point at the ESRI basemap, not mine

Re: Cant View Custom Basemap on Survey123 Web App

MarkLache1 — Thu, 30 Aug 2018 15:24:25 GMT

TPK sent over. Any ideas?

Re: Cant View Custom Basemap on Survey123 Web App

AlexanderKlassen — Mon, 29 Jul 2019 13:42:41 GMT

I have the same issue too,

what I did is:

put the tpk in media folder, and it publish, it can be shown in 'survey123 connect for ARCGIS' and on my phone app correcty, but only the webform kept showing the default ESIR map

the second I tried tiling. I uploaded tile service and changed the .info. Also I got it on my phone and the 'survey123 connect for arcgis' but the webform still stubbornly show only the defaul map

Re: Cant View Custom Basemap on Survey123 Web App

JamesTedrick — Wed, 07 Aug 2019 23:56:26 GMT

Hi Alexander,

The webform will not use a TPK file.

Re: Cant View Custom Basemap on Survey123 Web App

KirkMcElveen — Fri, 09 Aug 2019 18:00:37 GMT

I'm also having the same issue. Here were my steps:

1) Created then shared a tile package (.tpk) to AGOL

2) Made it public

3) Published the tiles to a hosted tile layer (also made public)

4) Edited MyForm.info with this URL format:

"http://tiles.arcgis.com/tiles/e7dVfn25KpfE6dDd/arcgis/rest/services/MyCustomMap/MapServer/tile/${z}/${y}/${x}" (which points to my hosted tile service)

4) Republished the survey

- It works perfectly in App & Connect; Does not work in web form.

Web form "stubbornly shows only the default map"

What am I missing here?

Re: Cant View Custom Basemap on Survey123 Web App

JamesTedrick — Tue, 13 Aug 2019 21:03:02 GMT

Hi Kirk,

The webform does not use the .info file settings for specifying a tile layer. You should include the the tile layer as a basemap layer in a web map and then share teh web map with your organization's basemap group to make it selectable for the web form.

Re: Cant View Custom Basemap on Survey123 Web App

KirkMcElveen — Mon, 19 Aug 2019 17:58:45 GMT

James, thank you for your quick response. I didn't think about trying this approach. I was able to set the basemap as an organizational basemap where the option exists within Survey123's web tool to use my custom basemap. However, the option does not exist within Connect for ArcGIS. If I publish a survey from the web tool and set my custom basemap, download the survey to configure in connect, the basemap resets to the generic topo. I need to be able to customize the form and have the basemap displayed in the web form. The intent is to only have the survey available via web form with no offline capabilities.

Thank you,

Kirk

Re: Cant View Custom Basemap on Survey123 Web App

SimonAllard2 — Wed, 04 Dec 2019 21:17:08 GMT

Hi Kirk,

I am having the same issue but with the geocoder. A custom geocoder can only be accessed in the webform if a organisation user is logged in but not available to public facing surveys (as far as I know and correct me if i'm wrong). I think this stuff is on the road map of future releases.

Cheers,

Simon

Re: Cant View Custom Basemap on Survey123 Web App

KirkMcElveen — Thu, 05 Dec 2019 18:15:09 GMT

Hey Simon,

I was actually able to get my custom basemap to display within the web form following James' directions more closely. My issue revolved around not having the basemap set up correctly as an organizational basemap (i.e. shared with the basemap group & made public). I would suspect something similar in your case - Maybe ensure that the geocoder is configured properly within your organizations utility services and that the geocoding service is shared publicly.

Thank you,

Kirk

Re: Cant View Custom Basemap on Survey123 Web App

SimonAllard2 — Thu, 05 Dec 2019 18:56:37 GMT

Did you publish you survey in connect on on survey123 web

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