topic Re: Survey123 Android: can't push filled form to the server in ArcGIS Survey123 Questions

Survey123 Android: can't push filled form to the server

ИванМехедов — Wed, 28 Dec 2016 15:29:16 GMT

I can download the form from the Server to the device, but can't push filled form back to server. The message "Getting information from Server" is hanging without any progress.

ArcGIS for Server & Portal & DataStore version is 10.4.1

Survey123 version is 1.10.43

At the same time, I can publish hosted feature services from ArcMap, Esri Maps for Office, Portal etc.

Re: Survey123 Android: can't push filled form to the server

TL2 — Wed, 28 Dec 2016 18:13:07 GMT

ESRI has logged this as a bug.

BUG-000101764

Re: Survey123 Android: can't push filled form to the server

JohnathanHasthorpe — Fri, 06 Jan 2017 04:03:58 GMT

Hi Ivan - we can't be confident that the behaviour you are experiencing is related to BUG-000101764 without some additional information on your set up. Could you let us know what kind of authentication you are you using on your Portal for ArcGIS instance, as well as its operating system - and also confirm that the behaviour affects all surveys on the device?

Many thanks

John

Re: Survey123 Android: can't push filled form to the server

SteveEngels — Mon, 09 Jan 2017 13:17:28 GMT

Hi Jonathan,

I am experiencing this same problem on ArcGIS Server 10.5 + Data Store and Survey123 1.10.23. I have tested on windows, ios and osx, they all get stuck at "Getting service information". I have tested an earlier version of Survey123 (1.1.4) and was able to collect.

Can you please provide a fix?

Re: Survey123 Android: can't push filled form to the server

JohnathanHasthorpe — Wed, 11 Jan 2017 00:41:35 GMT

Ismael Chivite

Thanks for reporting this issue. The Survey123 1.10 update of the field app cannot submit data to Portal for ArcGIS. This problem does not affect surveys published to ArcGIS Online. This issue has been logged as BUG-000101764 in Esri Tech Support. We are working to identify the problem and fix as soon and possible.

If absolutely necessary, and only for Android, Windows and Mac platforms you can obtain the 1.9 release of the Survey123 by opening a ticket (Request a Case) through Esri Technical Support. We anticipate it may take us three weeks to fix this problem.

Re: Survey123 Android: can't push filled form to the server

JohnathanHasthorpe — Wed, 11 Jan 2017 00:47:31 GMT

It does look like you are are experiencing the issue outlined in the aforementioned bug - please see the comment from Ismael below. Rest assured, addressing the bug is a priority for us.

Re: Survey123 Android: can't push filled form to the server

DeveloperWNZ — Wed, 11 Jan 2017 17:32:48 GMT

This means we can not use our Survey123 deployment in our organization this month and we do not even have a workaround installing a previous version for iOS.

Happy New Year.

Re: Survey123 Android: can't push filled form to the server

JohnathanHasthorpe — Fri, 13 Jan 2017 02:40:21 GMT

https://community.esri.com/groups/survey123/blog/2017/01/12/critical-update-to-survey123-field-app-available-11025