topic Re: Can't Sign In with Survey123 in ArcGIS Survey123 Questions

Can't Sign In with Survey123

MarkNorbury2 — Mon, 09 Jul 2018 20:57:00 GMT

I'm using Survey123 Connect 3.0 with ArcGIS Enterprise 10.5.1. When I click the link in the top right corner to 'Sign In' nothing happens. Survey123 Connect just doesn't respond.

If I open one of my surveys and try the similar link in the bottom left corner to 'Sign In' again nothing happens.

If I change over to my ArcGIS Online portal and then try the Sign In link, still nothing happens. It's not working with any of my portals.

These links were working OK in the previous version of Survey123. I upgraded to 3.0 on 6th July 2018 shortly after it was released.

Has anyone else encountered this issue?

Re: Can't Sign In with Survey123

AndrewMcClary1 — Mon, 09 Jul 2018 21:45:07 GMT

I'm encountering the same problem. Survey123 Connect 3.0 works normally on most of the computers in my office but on one clicking sign in doesn't cause anything to happen. Survey123 Connect classic works fine on this computer and Survey123 Connect was working until I upgraded to 3.0 this morning. Everything else seems normal with Survey123 Connect 3.0, it just doesn't do anything when I try to log on.

Re: Can't Sign In with Survey123

ClaireProctor — Mon, 09 Jul 2018 23:00:58 GMT

Hi Mark and Andrew,

We've received this exact issue in another Geonet discussion yesterday, and are still trying to diagnose the problem.

Can you both give us details of your affected machines? We still haven't confirmed what could actually be causing the problem, and any information we can get would be helpful.

Re: Can't Sign In with Survey123

ChrisRoberts2 — Mon, 09 Jul 2018 23:09:45 GMT

Hi Mark

As Claire mentioned I am seeing the same issues

https://community.esri.com/thread/217510-survey123-connect-sign-in-issue

Re: Can't Sign In with Survey123

MarkNorbury2 — Tue, 10 Jul 2018 00:03:56 GMT

I'm using Survey123 Connect 3.0 on Windows Server 2012 R2 Std 64 bit. My ArcGIS Enterprise is on a different machine and is using Integrated Windows Authentication, federated and with a hosting server.

It also doesn't work with ArcGIS Online, which is an organisational account that I am an administrator in.

Re: Can't Sign In with Survey123

AndrewMcClary1 — Tue, 10 Jul 2018 00:16:59 GMT

I'm using Survey123 Connect 3.0 on Windows 7 64 bit. Just to make it more complicated I tried logging on and installing it on the administrator account for the same computer and it works fine with that account. The other two computers I've tested it on work without being logged on with the admin account.

Re: Can't Sign In with Survey123

ClaireProctor — Tue, 10 Jul 2018 00:23:00 GMT

How many Portals do all of you use? This may be an issue with storage of sign-in credentials, added in 3.0; every sign in credential gets added to the Windows Credential Manager, and if it ends up storing too many of these credentials, the sign in can fail to open.

If this is the case, then it can be solved by deleting all of the Survey123Connect entries within Windows Credential Manager, which can be accessed through the Control Panel.

Re: Can't Sign In with Survey123

ChrisRoberts2 — Tue, 10 Jul 2018 00:26:56 GMT

Thats it!

Fixed it for me. Thanks Claire.

Re: Can't Sign In with Survey123

AndrewMcClary1 — Tue, 10 Jul 2018 00:35:50 GMT

Fixed it for me as well! Thanks Claire.

Re: Can't Sign In with Survey123

IsmaelChivite — Tue, 10 Jul 2018 06:13:32 GMT

Andrew, Chris, Mark.

As we try to figure out the source of this problem... Did you have Survey123 3.0 Beta installed in the machine prior to installing the final release?

Re: Can't Sign In with Survey123

ChrisRoberts2 — Tue, 10 Jul 2018 06:18:24 GMT

No, not I.

I hadn't got around to installing and testing the Beta version.

Just to add to Claire previous question. I had two Enterprise Portal urls added, and the ArcGIS online, although i never logged in using ArcGIS Online.

Re: Can't Sign In with Survey123

AndrewMcClary1 — Tue, 10 Jul 2018 16:23:13 GMT

No survey123 Beta for me either.

Here is what I've figured out for this issue:

1. If I clear the credentials from Windows Vault everything works normally the first time I re-open Connect

2. If I log onto ArcGIS.com rather than our enterprise portal there are no issues

3. When I log onto our enterprise portal two identical Generic Credentials are created in Windows Vault

4. If I then close and re-open Survey123 Connect without signing out the log on button no longer functions until I delete those credentials and re-open Connect

5. If I log onto our enterprise portal but sign out before closing Connect those credentials are gone and there are no issues

Based on this it appears the issue can be addressed by making sure to sign out before closing Survey123 Connect 3.0 if you are using an enterprise portal

Re: Can't Sign In with Survey123

AndrewMcClary1 — Tue, 10 Jul 2018 16:29:03 GMT

As a follow up this is reproducible across different computers and on Windows 7 and Windows 10

Re: Can't Sign In with Survey123

ChrisRoberts2 — Tue, 10 Jul 2018 22:11:15 GMT

I have been able to replicate this as well.

Re: Can't Sign In with Survey123

Anonymous User — Wed, 11 Jul 2018 16:05:16 GMT

Hi Andrew,

Yes, we have an open issue for this and will be working to resolve as soon as possible. As mentioned above, please delete any existing entries in the Windows Credential Manager via Control Panel for Survey123 App and Connect, and the sign in should work as normal again.

Phil.

Re: Can't Sign In with Survey123

Anonymous User — Wed, 11 Jul 2018 16:05:36 GMT

Thanks Chris,

Phil.

Re: Can't Sign In with Survey123

MarkNorbury2 — Wed, 11 Jul 2018 18:53:59 GMT

I only have two portals, one to Portal and the other to ArcGIS Online. I've not used Survey123 Connect beta.

I've deleted the entries for Survey123 Connect within Windows Credential Manager and am now able to sign in again.

Thanks, Claire.

Re: Can't Sign In with Survey123

GaryBowles1 — Fri, 13 Jul 2018 14:48:20 GMT

This fixed the same issue for me also.

Thanks Claire,

--gary

Re: Can't Sign In with Survey123

GaryBowles1 — Fri, 13 Jul 2018 14:52:05 GMT

This works but it appears that i have to remove the survey123 connect credentials from the credentials manager every time i open survey123 connect. Has this been seen by anyone else and is this being looked at?

Thanks,

--gary

Re: Can't Sign In with Survey123

Anonymous User — Wed, 18 Jul 2018 06:24:17 GMT

Thanks Chris,

We have narrowed down the issue to Portal auto sign in and are working on a fix for the issue, so will hopefully have the fix released soon. In the meantime the best way to workaround this issue is to delete the entries in Credential Manager.

Phil.