topic Re: '500' Error Connecting to Survey123 Web from Portal in ArcGIS Survey123 Questions

'500' Error Connecting to Survey123 Web from Portal

StevenGonzalez1 — Tue, 21 May 2019 21:27:12 GMT

I've successfully published a sample Survey123 survey using Survey123 Connect; however, when trying to navigate to the online page for Survey123, where the individual beta reports are created, I seem to be running into "500 - Internal Server error".

Using the Portal Url "https://gisportal.clarkcountyohio.gov/arcgis/", I should be able to navigate to https://survey123.arcgis.com/?portalUrl=https://gisportal.clarkcountyohio.gov/arcgis, Following this page,

When I do, I get the correct message showing the PortalURL at the top of the page, as the page suggests:

But once I click "Sign In," I get the 500 server error message:

I've verified that a wildcard is used for cross-domain javascript requests, as found here and even tried updating the 'AllowedOrigins' from '*' to '*, https://survey123.arcgis.com/' to no avail.

If it helps, this is the URL that I get the 500 internal server error with:

https://gisportal.clarkcountyohio.gov/arcgis/sharing/rest/oauth2/authorize?client_id=survey123hub&display=default&redirect_uri=https://survey123.arcgis.com/surveys?portalUrl=https:%2F%2Fgisportal.clarkcountyohio.gov%2Farcgis&response_type=token&expiration=720&parent=https://survey123.arcgis.com&locale=en
Any suggestions???

Re: '500' Error Connecting to Survey123 Web from Portal

JamesTedrick — Thu, 23 May 2019 20:12:09 GMT

Hi Steven,

Unfortunately, the links to your images have expired - can you repost these in GeoNet (via the forum if you sent it via e-mail the first time?)

Re: '500' Error Connecting to Survey123 Web from Portal

StevenGonzalez1 — Thu, 23 May 2019 23:14:34 GMT

Hey James, I've re-inserted the photos.

By the way, I found that I'm able to access the site if I go through the "Manage in Survey123 Website" via Survey123 Connect, so there is a work-around, but this wouldn't be convenient/possible for some users.

Re: '500' Error Connecting to Survey123 Web from Portal

StevenGonzalez1 — Tue, 28 May 2019 14:57:18 GMT

James Tedrick‌,

An update:

Now the Survey123 Connect method doesn't seem to work. I get this error instead:

This page is displayed after I log into the Portal with the same credentials used to publish both the feature layer and the surveys. I've verified that the surveys are accessible within my organization. Furthermore, I am able to submit records to it still -- just can't view the data within the survey123 website.

Any help would be greatly appreciated!!

Re: '500' Error Connecting to Survey123 Web from Portal

JamesTedrick — Wed, 29 May 2019 20:13:00 GMT

Hi Steven,

Regarding the Connect method - the webform does not appear to have the portalUrl parameter, which I would expect for your configuration; this is probably occurring the 'cannot find' a survey, as it is looking to ArcGIS Online without that parameter.

It appears you are using a 10.6 .1Portal, correct? In that case you should not have been required to do any item configuration at all - did you create an item per the instructions for pre 10.5.1 (or was this Portal a previous version upgraded to 10.6.1)? In that case, the error you are receiving might be from the fact there duplicate items with the same client id.

Re: '500' Error Connecting to Survey123 Web from Portal

StevenGonzalez1 — Wed, 29 May 2019 21:35:22 GMT

James Tedrick‌,

Thanks for the info. I think this occured because I was using the incorrect Portal URL when signing into the Survey123 website. Instead of https://gisportal.clarkcountyohio.gov/portal/ , I was using https://gisportal.clarkcountyohio.gov/arcgis/ .

Thanks again for your prompt responses!