topic Re: Am I the only one having issues with Survey123 Reports? in ArcGIS Survey123 Questions

Am I the only one having issues with Survey123 Reports?

CurtisDeVault1 — Mon, 09 Jul 2018 20:35:56 GMT

I setup a report template in Word and successfully exported a report a couple times. I was hoping that with v3.0 that just came out my issues would be resolved...however they remain the same. I have had one that successfully exported. The rest are just stuck at "Printing...100%", below the ones in the screenshot below are ones that have been sitting there for upwards of 4 hours. Also there are no errors that appear. In the previous version Survey123 either told me they failed or when I opened the Word document, they seemed to be corrupt and would not open. Also have not noticed any particular pattern with the fields/data. Curious to see how others have fared with this feature. Thanks!

Re: Am I the only one having issues with Survey123 Reports?

GISCQG — Mon, 09 Jul 2018 23:17:56 GMT

I am also having an issue with the reporting function. I get the following error when I try to download a report.

{"message": "Internal server error"}

Re: Am I the only one having issues with Survey123 Reports?

Anonymous User — Tue, 10 Jul 2018 00:25:28 GMT

Zhifang Wang‌ Can you take a look at this?

Re: Am I the only one having issues with Survey123 Reports?

ZhifangWang — Tue, 10 Jul 2018 06:40:37 GMT

Hi Curtis,

Telling from the screenshot, the feature with object id 35 printed successfully but others (33, 34, 36) failed, would you mind giving another try among these object ids?

If the issue still is the same, can you please help check if there is difference with the field values used by the report template? Such as the object id 35 feature has an image which original file size is small while others have big images, e.g. nearly or exceeds 10MB?

Re: Am I the only one having issues with Survey123 Reports?

ZhifangWang — Tue, 10 Jul 2018 06:49:57 GMT

Hi,

Can you please confirm the following qiesquest?

1. Does the failed task only contain one record to print?

2. Is the record you try to print contains large image attachment? Such as an image is larger than 5 MB.

3. What will happen if you include the very record in a batch printing task? Such as thet the task may succeeded and when you try to open the report of that featue, you see an broken message of the word document file.

Re: Am I the only one having issues with Survey123 Reports?

CurtisDeVault1 — Tue, 10 Jul 2018 14:33:38 GMT

I just tested it on OID36 with the same result, I did not really notice any differences in values when I compared them before I posted here. Although when I logged in this morning, the ones that seemed to get stuck actually now show errors after over 6 hours of trying to print them out. The form collects an initial location and then a second (Found_Location) if certain conditions are met. I'm guessing this is what's causing the issue.

Re: Am I the only one having issues with Survey123 Reports?

ChrisYoung2 — Wed, 11 Jul 2018 13:49:25 GMT

Yes, I am having the same problem. This is very frustrating, because I need to get reports printed. At least before the update it would tell me there was an error. It did seem more reliable though. The error I get is for a geopoint which is which is intentional an optional question and not always filled in. How do I allow for such questions in a report? This was working fine a couple of weeks ago.

Re: Am I the only one having issues with Survey123 Reports?

Anonymous User — Wed, 11 Jul 2018 15:58:16 GMT

Hi Chris and Curtis,

Are you able to try printing again today and let us know if you still have the same error. The print service was restarted yesterday afternoon and interested to see if that has solved your issues?

Phil.

Re: Am I the only one having issues with Survey123 Reports?

ChrisYoung2 — Wed, 11 Jul 2018 16:12:25 GMT

Hi Phil,

I have tried reprinting today with no luck.

Chris

An Accredited land trust

Chris Young

Conservation Easement Stewardship Associate

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

Re: Am I the only one having issues with Survey123 Reports?

Anonymous User — Wed, 11 Jul 2018 16:25:54 GMT

Hi Chris,

Can you confirm if your report you are trying to print contains repeats, and if any of those repeats have a geopoint question which is the only answered question in that repeat. We have found an issue where if the repeat has only geopoint question, or has geopoint question with other question but they are not answered (null) it will fail with error similar to you are seeing.

Phil.

Re: Am I the only one having issues with Survey123 Reports?

ChrisYoung2 — Wed, 11 Jul 2018 16:32:13 GMT

The form I created does have a repeat with a geopoint, image and a couple of text questions in a group. In most cases the value will be null. It did seem to work for one report with a null value yesterday, but only once.

An Accredited land trust

Chris Young

Conservation Easement Stewardship Associate

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

Re: Am I the only one having issues with Survey123 Reports?

CurtisDeVault1 — Wed, 11 Jul 2018 18:49:03 GMT

Still the same issue...however as you suggest, I do have a repeat on one geopoint question (Found_Location) that seems to be the cause of the errors.

Re: Am I the only one having issues with Survey123 Reports?

GISCQG — Thu, 12 Jul 2018 03:07:04 GMT

1. Yes only one record

2. Contains 55 photos each under 250KB

3. Sorry I don't understand this question?

Re: Am I the only one having issues with Survey123 Reports?

GISCQG — Thu, 12 Jul 2018 03:09:04 GMT

I should add that this issue only started happening with this new sidebar reporting feature. When it was just the drop down it worked.

Re: Am I the only one having issues with Survey123 Reports?

Anonymous User — Wed, 18 Jul 2018 06:37:53 GMT

Zhifang Wang Do we have an update on this?

Re: Am I the only one having issues with Survey123 Reports?

GingerHarrington — Wed, 18 Jul 2018 13:27:59 GMT

I am also having the same issue. The strange thing is that it is not on all of the records.

Re: Am I the only one having issues with Survey123 Reports?

CurtisDeVault1 — Wed, 18 Jul 2018 13:43:28 GMT

Philip Wilson‌, thanks for following up. I was just starting to wonder as well.

Re: Am I the only one having issues with Survey123 Reports?

ZhifangWang — Thu, 19 Jul 2018 12:05:32 GMT

We have a current known limitation that if you generate the report directly without saving it to your ArcGIS Online account, the max. report file size cannot exceed 10MB, otherwise, you would see the {"message": "Internal server error"} error message.

Just turn on the "Save result to your account" option will solve the issue without limitation.

Re: Am I the only one having issues with Survey123 Reports?

JasonBone2 — Wed, 25 Jul 2018 18:24:19 GMT

I am also having issues with reports that are larger than 10MB. No repeats. These reports worked fine before the update and of and on after the update, but this week they are not working. I am trying to run reports from multiple accounts (owner plus one other), I have tried one record and multiple records and they take a very long time to update their status and ultimately they fail...

Should I log a tech support ticket on this issue or do you have an update/solution I should try. Thanks!

Re: Am I the only one having issues with Survey123 Reports?

NPSLESES — Tue, 14 Aug 2018 19:33:57 GMT

I am also having this problem, where I am receiving the error: " print map failed for ${ location }:{"error":{"code":500,"message":"Error performing execute operation","details":[]}}"

However, I have not included the map in my print template.

If I run the generate report button on the same selected records more than once, I get different failed objects every time (see below). It seems like it will work if I do less reports, but there is no consistency. I will try printing one report, it will give me the error, but if I try it again, sometimes it works. I have 130 reports to get printed today, so this has been frustrating and time consuming. I did not notice this problem until I added relevant statements into my print template.