topic Re: Code 500 in ArcGIS Survey123 Questions

Code 500

ErickWiggs2 — Wed, 15 Feb 2017 21:00:05 GMT

Howdy,

I'm brand new to Survey123. I'm testing my first survey on my windows computer.

I published my feature service and secured it using this article How To: Create Survey123 for ArcGIS surveys that connect to non-federated ArcGIS Server services. I do not have Portal, we use ArcGIS Online. The Feature service was protected, and the password saved in the connection.

The survey was created using Survey123 Connect Vers. 1.10.43. I generated the XLSForm by logging into my Organization and using the Create Survey function. I made certain that the submission URL and form_id were correct ( I followed an example from a previous form).

The Survey was published just fine, stating that the existing survey will be updated to use the custom feature service (and link). The links work, I'm able to log into the correct feature service.

I download the survey into my survey123 app on my android device. downloaded fine, I was able to fill it out.

BUT.

I get a Code 500 (Unable to complete operation)

The submission URL and form_id worked in generating the survey. However I'm now wondering if the permissions are somehow getting lost when the survey attempts to create a new feature?

This is a very unhelpful code as I am unable to pinpoint exactly what's going wrong.

Re: Code 500

JamesTedrick — Fri, 17 Feb 2017 00:29:50 GMT

Hi Erick,

In looking at the screenshot, the form_id is "SWM Service Requests Survey123", correct? That is the name of the layer in the service that is the main form? If so, there is a known issue with layers that have spaces in their name.

Re: Code 500

ErickWiggs2 — Fri, 17 Feb 2017 15:01:48 GMT

That's good to know! I'll change the layer name and republish.

Re: Code 500

ErickWiggs2 — Fri, 17 Feb 2017 15:51:17 GMT

I renamed the layer without spaces or special characters in my original mxd, republished, re-secured, and remade the survey. I am still getting the same error code 500.

Re: Code 500

JamesTedrick — Fri, 17 Feb 2017 16:02:31 GMT

Can you forward me the XLSForm?

Re: Code 500

ErickWiggs2 — Fri, 17 Feb 2017 17:54:35 GMT

Sure. How?

Re: Code 500

JamesTedrick — Fri, 17 Feb 2017 21:41:07 GMT

Either attach it to a post (using the advanced editor) or e-mail me - jtedrick <at> esri.com

Re: Code 500

ErickWiggs2 — Fri, 17 Feb 2017 21:46:08 GMT

thank you sir, email sent

Re: Code 500

ErickWiggs2 — Fri, 24 Feb 2017 22:33:34 GMT

I have solved this particular problem for myself.

So that people know.
I had set one of the default answers with a bit of HTML coding. in this case I wanted the Service Request to show Open in Bold and Red.
The existing feature class was not allowing this answer to be accepted and thus causing the Error.

Re: Code 500

StefanSomberg — Thu, 28 Sep 2017 10:28:49 GMT

Hi James,

does the known issue also contain points and underlines? For example. The name of the layer in the service is "gis_fach.test".

Regards

Re: Code 500

JamesTedrick — Thu, 28 Sep 2017 17:02:43 GMT

Hi Stefan,

I haven't tested points (underlines are fine)- points are indicative of database schema part breaks, so I could see that possibly causing issues.